What does business process management include? Business process management is a standardized management method, which can become a systematic method for enterprises to continuously improve their business performance. Let's learn more about what business process management includes.
Business process management, including 1 business process management, is a systematic method with the core of standardizing end-to-end excellent business process construction and the goal of continuously improving the business performance of the organization.
Business process (also called business process) is a set of logically related activities to achieve a certain business purpose, and the output of business process is products or services that meet market demand. According to the different functions and management scope, enterprise process management is generally divided into four levels: production process level, operation level, planning level and strategy level.
Business processes are hierarchical and abstract. Business processes are hierarchical, which is top-down. It describes the logical relationship of business from abstract to concrete, which conforms to people's thinking habits and is also helpful for enterprise modeling.
Business processes pay attention to people-oriented. The most important thing in an organization is people. People are the drivers of the whole business process, and everyone plays different roles in the business process.
Business process (also called business process) is a set of logically related activities to achieve a certain business purpose, and the output of business process is products or services that meet market demand. According to the different functions and management scope, enterprise process management is generally divided into four levels: production process level, operation level, planning level and strategy level. Figure 1 Compare all levels.
A typical business process should include the following six elements: the purpose of the process (the reason for its existence); Invest resources; Activities carried out in a certain order; Structure (interrelation and function) between these activities; Output the result; The value created by this process.
What does business process management include? What is process management?
Process Management, that is, process management, is a systematic method centered on standardizing the construction of end-to-end business processes and continuously improving the business performance of organizations. It will also be called BPM, which means business process management.
Business process management is the method and steps to do a thing or complete a business. It supports cross-departmental business activities, manages employee modeling, design, implementation and maintenance processes, and aims to help enterprises optimize their daily business processes, thus improving employees' work efficiency and enterprise productivity. Business process management is not only a method, but also the embodiment of management thought. In the process of business process management, not only the steps and links are defined and optimized, but also the person in charge, timeliness and expected income of each link are defined.
Why do you need business process management?
Xiao Ming, for example, has worked in the finance department for five years and knows the operation of the finance department like the back of his hand. Under normal circumstances, the finance department can only issue invoices to suppliers with the approval of the purchasing supervisor. Xiao Ming knows which person to find at which step and what the whole billing process is like. But the fact that this process is clear does not mean that others also know it. If this best process is standardized, can it improve the work efficiency of other colleagues?
In addition, it is very fast for the finance department to issue invoices to a supplier, but if it issues invoices to 100 suppliers, it may take the finance department several times as long as expected. If there is an automated form and workflow at this time, it is very easy to connect everyone with the business process perfectly, will it further improve the business efficiency of the whole department?
In addition to financial processes, there are actually R&D processes, production processes, sales processes and personnel processes. There will be a lot of business process management in all kinds of business processes of enterprises.
Why business process management, from the above example, we can easily see that business process management can:
1. Solidify the existing business process of the enterprise.
After the work transaction processing program is solidified through the process, all employees in the enterprise can follow this process when dealing with similar things, which is helpful to form a standardized processing method, which will also be helpful for new employees or unskilled employees in the enterprise to handle the same transaction.
2, standardize enterprise affairs management
When a transaction needs to be handled by multiple people or departments (that is, across departments), the previously solidified mature business process clearly stipulates the completion order of the transaction and the specific work to be done by other relevant collaborators, which makes the transaction management more standardized.
3. Improve employee efficiency.
Through business process management, unnecessary time consumption is reduced, which not only improves the personal work efficiency, but also improves the operational efficiency of the department.
4, optimize the existing process, more suitable for enterprise development.
After managing the business process, by observing the operation of the existing process, we can find out the mismatch between the existing process and the business, and find out the places that need to be improved and improved. This can help us further optimize the process, make the process more suitable for the development of enterprises and help enterprises!
Characteristics of a good process
1. Managers and ordinary employees are willing to implement it.
A good process must be respected by the management and implemented by ordinary employees. Otherwise, if the process can't work normally, even the best process can't produce positive benefits for the enterprise.
2. All elements related to this process must be comprehensive.
Which position in the enterprise is responsible for specific affairs, which relevant departments need to go through, and who can take over if the position is not there? These are some elements related to the process. These elements must be comprehensive, otherwise, the process is easy to make mistakes or be interrupted directly, and it cannot be solved in time.
3. Handling of unexpected situations
For example, if an accident occurs when a truck is delivered from the company's warehouse, do you need to inform the warehouse to make up the delivery at this time, and at the same time inform the customer when it can receive the goods after re-delivery? In addition, if the quantity is large, do you need to arrange the production department to arrange the follow-up production urgently? Many processes are operated in a certain order, but there will be various emergencies in every link of the actual operation process, and the handling process of emergencies also needs careful consideration.
4. The process should take into account the diversity based on different business classifications.
For example, the sales process has the difference between factory direct operation and agent operation; Project management will be divided into different categories according to the importance of the project. Only by refining the classification can the processing speed of the process be accelerated without affecting the quality of completion.
In fact, a good process needs to have many characteristics, and the above is only a part. But in general, the process suitable for the business characteristics of enterprises is a good process.
What does business process management include? Business Process Management (BPM) is a systematic method that focuses on the construction of standardized end-to-end excellent business processes and aims at continuously improving the business performance of organizations.
concept
Business process management (BPM), that is, business process management, is a comprehensive management mode to realize the integration of all business links in an enterprise. BPM covers the optimal combination of personnel, equipment, desktop application system and enterprise-level back-end application, and realizes enterprise operation across applications, departments, partners and customers. BPM usually realizes information transmission, data synchronization, business monitoring and continuous upgrading and optimization of enterprise business processes through the Internet.
Obviously, BPM not only covers the scope of process delivery and process monitoring of traditional workflow, but also breaks through the bottleneck of traditional workflow technology. The introduction of BPM is an epoch-making leap in workflow technology and enterprise management concept.
origin
Most of the current business management models of enterprises originate from Adam Smith's "division of labor" in18th century and Taylor's "institutionalized management theory" in19th century. However, after the 1980s, entrepreneurs and management scientists believed that there were some problems, such as too fine division of labor, no one was responsible for the whole process, bloated institutions and single skills of employees.
Under this background, in the early 1990s, michael hammer, a famous American business management master and former professor of Massachusetts Institute of Technology, put forward the theory of business process management, which triggered a new wave of management revolution. Some big American companies, such as IBM, General Motors, Ford Motor Company and AT & amp； T and others popularized BPM and tried to use it to develop themselves. Practice has proved that these large enterprises have achieved great success after implementing BPM.
The academic institutions related to BPM research were established late in China, and the most active one is the collaborative software postdoctoral workstation led by Fu Yong, the youngest postdoctoral tutor in China. The postdoctoral workstation was established by Xieda Software Company in cooperation with Fudan University, Shanghai University of Technology and other universities, and was jointly approved by the national departments of science and technology, education and personnel.
relationship
Processes are everywhere. R&D includes R&D process, production process, planning process, sales process, service process, personnel process and financial process. In fact, all kinds of management systems applied by enterprises will contain a lot of business process management.