How do HR novices quickly recruit telephone customer service?

Suggestion 1: Plan ahead and think twice.

When you are a HR person in a company, it is necessary to make preparations in advance to prevent unnecessary problems before making a recruitment call. At this time, you must make a decision before you act. First, sort out the information of all applicants, roughly understand the needs of each applicant, and make different appointment plans. This is not only responsible for the company's recruitment of talents, but also shows the importance of candidates, and can also speed up the success rate of appointment.

Recommendation 2: Be honest and meticulous.

After calling the applicant, you should show enthusiasm, ask whether the other party wants to apply for our company, carefully check the personal information of the other party and introduce the basic situation of our company. Don't exaggerate when talking with the applicant, talk about every content in detail, but be sincere and frank. Take into account the feelings of the other party, and don't blindly introduce your company and the job you are applying for and ignore the feelings of the applicant on the other end of the phone. To make candidates feel the enthusiasm and care of our recruitment, of course, it should be moderate. This can also indirectly reflect a kind of working attitude and good working atmosphere of the company's internal personnel.

Suggestion 3: Be concise and never tire of listening.

In the process of interview, in order to avoid the boredom of candidates, we should pay attention to the conciseness of talking points, so that candidates can understand the general situation of the position they want to apply for and the internal environment of the company in a short time. As a telephone interview, we should patiently answer each candidate's questions, so as to ensure smooth communication between the two sides. For the key parts, we should also emphasize with the candidates that we should grasp the key points of the interview to attract candidates, which can reduce the smooth progress of the interview after the interview. Therefore, the conversation must be concise, so as to give each candidate enough time to answer questions.

Recommendation 4: Face the challenge calmly according to the reality.

In order to attract candidates for an interview, make sure the candidates don't hang up, and then we can have a series of conversations, also according to the actual situation. When some candidates are dissatisfied with the company or impatient when answering the phone, if this candidate's resume is in line with the company's situation, you can start with the other person's needs, think from the other person's point of view first, and grasp the points that the candidate cares about. And if the applicant doesn't want to continue listening, don't force others to do it, keep the original enthusiasm and attitude and hang up the phone, and keep the image of the company, which will also leave a good impression on the applicant.