Customer decoration tips 1. 100 decoration tips
At least 0.27 yuan to open a library member, check the full content > Original publisher: 89 100 Decoration Tips 1, don't finish the partition of the shoe cabinet, leave some space for the ashes of the shoes to leak to the end, and install lights above the sink and gas stove.
When determining the location of the bathroom floor drain, we must first think about it and measure the size. The floor drain is best located on one side of the brick. If it is in the middle of the brick, the floor drain will not be the lowest point no matter how inclined the brick is.
2. There is no switch in the bathroom and air conditioning socket. Especially for the electric water heater in the bathroom, it is advisable to use a plug two-stage switch.
If you want to turn off the electric heater, it is dangerous to unplug it. 3. In the final analysis, the treatment of the external corners of bricks depends on the level of workers. If the bricklayer's level is good and the tools for grinding ceramic tiles are better, you should choose grinding without hesitation; 45 degree angle.
In terms of effect, as long as the grinding is good, grinding the outer angle of 45 degrees is the most beautiful! If the level of workers is really not good, then you still choose to use angle iron, because it is not as good as using angle iron to grind at a 45-degree angle. It is also important to test the pressure after the water pipes are arranged.
Everyone must be present during the test, and the test time should be at least 30 minutes, preferably 1 hour if conditions permit. 10 kg pressure, and finally passed the test without reducing energy.
5, plastic door, be sure to calculate the size of the plastic door frame protruding from the wall, notify the installer, so that the final door frame and ceramic tile wall are flat, both beautiful and hygienic. 6. The carpenter's doorcase and the bricklayer's tiling should also be coordinated. When wrapping the door cover, you should consider whether the ground below (either side of the ground on both sides of the door) should be tiled or leveled with other cement mortar, because if the door cover is nailed before tiling, it will be wrapped all the way to the ground. When cement is used in the future, if the cement and the door cover are stained, it will lead to water absorption and mildew of the door cover wood. 7. Under the mattress and bedplate.
2. 100 What are the decoration tips?
Elaborate summary-tips for decoration and construction 100. 1. Hydropower: 1. Waterproof construction should use paint construction. 2. Waterproof works shall be carried out after concealed works are completed and accepted. 3. After the waterproof construction is completed, two water storage tests should be conducted. 4. The waterproof layer of the toilet should be no less than1.8m.5.. Flooding, yin and yang corners, pipelines and other places should be waterproof again. 6. Hot and cold water pipes are hot on the left and cold on the right. 8. Try not to walk on the ground. 9. The cold water pipe should have a protective layer of 1CM in the wall, and the hot water pipe is 1.5CM, so the groove should be opened to the depth of 10. When installing PPR pipe, the thickness of ceramic tile should be properly attached, so that the pipe will not be exposed in 1 1, and cooking will be a little bit. The bucket must be large 12, and the faucet and basin should be matched. If it's not good, don't pretend 13, bathroom installation can't use cement. Silica gel 14 should be used. Pay attention to the protection of the toilet and faucet after installation 15. When buying a toilet, you should consider the pit distance of the toilet. The washing machine should consider whether it drains upward or downward 17. It is best not to install a telephone in the bathroom, which is easy to get wet. The size of the mirror in the bathroom should be considered first. Otherwise, it's easy to install mirror headlights 19. It's best to leave a manhole 20 in the bathroom pipe, and the strong current and weak current can't be connected with the pipe 2 1, and the power socket is 300 meters away from the ground. The switch 1.4m 23 should not be installed behind the door, and the number of sockets should be better.
I am a decoration salesman, and I don't know how to tell my customers about decoration knowledge. Who can help me?
Simple! Let's talk about the company first: for example, how your company was established, its position in the market, its corporate culture and its advantages. Second, talk about the overall operation process of your company, such as: when to collect the design fee and when to collect the construction fee? Third, talk about the company's services: what kind of services can be provided for customers? The fourth company's construction technology: How should the decoration company introduce itself reasonably? The only thing you have to consider about this, such as whether your company uses the thin paste method, whether the accessories are imported or the highest brand in China, depends on the communication with domestic and foreign customers. You should learn to create an atmosphere at home and away. You should learn to adjust the atmosphere to be stable, sincere, true and professional. What I said is very simple. It was hard at first. Take your time. Ask more experienced colleagues! As long as you work hard, you will be rewarded.
4. What should I say and how to communicate when I meet my customers for the first time and show them the home improvement design scheme?
Customers have a certain level of knowledge, that is to say, the cultural quality is relatively high, and they can think calmly and observe designers calmly.
They can find clues and sincerity from the words and deeds of designers. They are like a talented audience watching a play, and the slightest mistake of the actors can't escape their eyes. Their eyes look empty, and sometimes they give off a cold light, which always gives designers a sense of oppression.
Some customers hate hypocrisy and affectation, and they want someone to understand them, which is the target that designers should attack. Most of them are cold and serious. Although they will greet the designers after meeting, they all look very cold, without any heat or spring breeze.
Some customers are skeptical of designers. When the designer explained the scheme, he seemed absent-minded. In fact, they are listening carefully, carefully observing the actions of designers and thinking about the credibility of these explanations.
At the same time, they are also thinking about whether the designer is sincere and enthusiastic, whether he is playing tricks on him, and whether the designer is trustworthy. These customers are more confident in their own judgment. Once they decide the credibility of the designer, it also determines the success or failure of the transaction. In other words, what is sold to these customers is not the decoration itself, but the designer.
If customers think that you are sincere to him and can make friends with him, they will give it to you wholeheartedly and the transaction will be successful; But if they confirm that you are man-made, they will look down on you, interrupt you immediately, turn around and leave, and there is no room for discussion. Most of these customers have correct judgments. Even if some designers are timid, they are sincere and enthusiastic, and they will do business with you.
Therefore, studying customer psychology is a necessary way to let you know what to do at work. Let's analyze it and see if we can do it and understand it. 1. The customer is not an expert. Be confident when negotiating. Your confidence will make customers think you can do it. When you are uncertain or hesitant, your impression will be greatly reduced! This is a necessary condition to prevent rejection by customers. If you make a mistake, you should either take the initiative to admit your slip of the tongue or stick to it.
Don't let the customer find your mistake, otherwise he is an expert and you are nothing ... The customer needs something from you. When customers consult, our staff often answer customers' constant questions mechanically, which is often the best way for our designers to lose customers.
The vast majority of customers we face are almost amateurs who know nothing about the home improvement industry. If designers want to convince customers as soon as possible, they must know their consumption psychology in detail and be good at guiding their consumption psychology, so as to use their immature consumption psychology to achieve good marketing purposes.
To understand the consumer psychology of customers, I think we should first understand the purpose of customer consultation. So, what is the purpose of customers coming to consult? If you are a layman, you must know little about home improvement. Then facing the designer, I can only ask some hearsay questions that I can think of. If the designer answers these questions mechanically by asking and answering questions (this is a very serious mistake! ), then, when you can't ask more questions, the consultation time is over.
Almost all the consultations that ended quickly were for this reason, and almost all the consultations that ended for this reason ended in failure. If our designer can "answer one question, ten answers or even one question, twenty answers or even thirty answers", then this designer will also create a successful consulting model.
Please remember and deeply understand this sentence: "You are a professional designer, don't let customers design you!" " This is the principle that designers must follow when answering customers' inquiries. In a word, if you follow the basic principle of "always taking the initiative" when answering customers' inquiries, you will certainly find a new way in the ever-changing home improvement market.
2. What kind of service do customers need? What kind of service do customers need when they come to the company? We should consider the problem from the customer's point of view and understand the focus of customer demand, design, construction or price. Then work from the customer's point of view.
If you are a pure amateur home improvement consumer, how will you make home improvement consumption? I think you are probably like a customer, asking the designer first, and then consulting from door to door; What about your consumption psychology when you feel exhausted and have no energy to ask further questions? The wonder of empathy lies in role exchange, which enables people to put themselves in others' shoes. If I am a consumer preparing for home decoration, the first thing to consider is the use of funds. Then, I will consider whether the quality of the project can be guaranteed, and then, I will also consider the design problem. This is the standard way of thinking of home improvement consumers.
Because of my limited financial resources, I pay great attention to the total project budget quoted by the designer, but also pay attention to the construction quality; This leads to a contradiction: under the realistic condition that the investment in the home improvement industry completely restricts the construction quality, how to complete the home improvement project with good quality and quantity without increasing capital investment? If I were a designer, I would rank all the needs of customers in order of importance, namely: 1, service 2, quality; 3. price; 4. Design effect. Knowing the real consumption demand of customers, designers should have corresponding marketing strategies.
We should know how to give customers what they want more, but we won't give them everything you have. This is so transparent that customers can easily get it. We think your work is simple and worthless, but we can't give them nothing. So we can grasp the temperature through different customers.
Treat your girlfriend and wife in the same way. 4. What kind of designers do customers like to deal with? Image, skill and eloquence are all important, but honesty is what everyone expects, so that customers can feel your honesty.
5. What professional knowledge do you need to be a home improvement salesman?
Talking about the list-customer's answering skills in Zhuang Jie 1-28 Ask our company "70 questions about answering skills"-if you have similar information, I hope you can take it out and synthesize it! XX decoration-customer's difficult questions 70 questions and answers Because home improvement designers are faced with different kinds of people with different living levels, they will inevitably encounter various difficult questions when answering customer inquiries.
The emergence of these problems stems from the unfamiliarity of most consumers with the home improvement industry. No wonder the home improvement industry is a growing emerging industry. In its immature marketing management system, there are many management problems that restrict the development of home improvement industry.
Therefore, how to solve these problems is the key for our designers to reach cooperation with customers. The following is to discuss the difficult problems that designers often encounter when answering customers' inquiries, so that the reception and designers of each branch can provide unified and standardized services for the decoration owners.
(1) About the company (1) Q: Is your company state-owned or private? A: Our company is a private joint-stock enterprise, established in 1996, but Nanjing is one of the earliest decoration enterprises. In my opinion, the nature of the company is not very important, what matters is what kind of service it can provide you.
(2) Q: What advantages does your company have compared with other companies? A: It is not convenient for us to evaluate other companies. However, I can tell you that the advantage of XX decoration lies in the high standardization of management and service.
XX Decoration Company has four points: Haier flagship point, Dianyaju branch, Guo Mao branch and Hanzhong New Town reception center, with more than 30 designers and technicians, with a total number of more than 300 people. In addition, the company also has a sound supervision and inspection system; Strict management and thoughtful service make the company have a good reputation in the eyes of customers.
(3) Q: What is the qualification level of your company? Why are some companies level one or level two? Is the difference in qualifications related to quality? A: At present, there are two kinds of qualifications owned by home improvement companies, one is the architectural decoration qualification of the Construction Committee, and the other is the light industry qualification; We are a first-class construction project, a first-class engineering design and a third-class home improvement awarded by the Construction Committee. (4) Q: Your company's advertising fee is so high, is it all spread out in our decoration fee? A: If you can look at this problem from the perspective of "economies of scale" and know more about the scale of some enterprises, you won't worry about this problem.
(5) Q: If I sign a contract with you, can I go with you to get the materials? A: There are two channels for us to import materials: one is to purchase all materials from ministry of materials and equipment, and the other is to purchase from contract suppliers; If it's convenient for you, you can read the materials together. (6) Q: Can the designer accompany us to buy the main materials? A: Absolutely! This is the content of our service.
(7) Q: How long will it take from the start of negotiation to the signing of the contract? A: This mainly depends on our cooperation. According to your apartment area and your decoration requirements, I can make a detailed quotation and design drawings within four days. If you are satisfied with the design and quotation, we can sign the contract at that time.
(8) Q: Why don't other companies accept the down payment for housing testing, but you have to accept it? Can I refund the deposit for measuring the house? A:1-There is a credibility problem here. Because we are a reputable enterprise with rich customer resources and high service standards for designers. It is reasonable that designers should get the lowest return for working in your house.
Therefore, at present, only those customers who decide to provide high-quality decoration services for XX decoration and agree to pay the down payment can be provided with house testing services. Of course, before we charge, the designer will fully communicate with you to ensure that your interests will not be harmed.
2-We have provided you with the house survey service. Therefore, for whatever reason, as long as you don't sign the renovation contract with us and pay the corresponding project cost, the housing survey deposit can't be refunded. Instead, we will deduct the down payment from the final payment of your project. (9) Q: I have already paid the deposit. Can I take the quotation and drawings away? Answer: You pay the room measurement fee. According to the company's regulations, if you want to take away the design drawings, you need to pay the corresponding design fee (return it when signing the bill). (2) Regarding the quotation (10) Q: What should I do if the customer asks the designer to make a rough quotation when the drawing size is not complete and what to do has been roughly discussed? A: Because the drawings you brought have no specific size, even if I quote you, it is not accurate.
This quotation method is very deceptive, and it is one of the fraudulent means implemented by some designers or companies with poor professional quality in order to quickly reach cooperation with you. You must pay attention to this problem in future consultation.
(1 1) Q: Why is the price quoted by your much higher than that of other companies? A: The quotation of the home improvement company is based on the comprehensive operating cost of the company. In the increasingly fierce competition in the home improvement industry, companies are striving to reduce operating prices, and no company will increase profit margins.
On the surface, our price is slightly higher than other small and medium-sized companies, but the company's construction technology standards and building materials quality standards are also significantly higher than other companies. You should know that high-standard construction technology and material quality are suitable and the price is directly proportional.
In addition, due to our high operating performance, its unit management cost is less shared, but the profit rate is lower. Their profit margin is much higher than ours.
(12) Q: Why can some companies offer a discount of more than 10%, while your company can only offer a few points? Answer: let me give you an example: wet towels can squeeze out water, and dry towels have no water; The same is true of commodity prices. Where there is room for price reduction, there is no room for price reduction slightly higher than operating costs. The discount behavior of home improvement companies is often achieved by lowering the engineering quality standards. Because XX Decoration Company is a well-known brand company with high quality and strong design strength, our company has never relied on low prices to attract customers.
(13) q: (when signing the contract.