Need to ask customer service: 1, the date of purchase of the mobile phone, that is, the date of activation of the mobile phone. Does the mobile phone have a maintenance record? If so, where was it repaired? Don't go back on your word for any reason after the mobile phone transaction.
The customer service work is as follows: 1. Handle consumer inquiries from telephone and internet, properly handle corresponding problems and reply to customers, and do a good job in collecting and sorting out problems. 2, responsible for answering the training registration customer consultation and follow up the customer. 3. Maintain good cooperative relations with franchisees through daily telephone calls and face-to-face visits.