How to deal with the situation that Taobao customer service does not reply needs specific analysis, because the reasons why customer service does not reply are also diversified, and the handling methods are of course different.
I didn't contact human customer service. This is the most common situation at present. In order to better serve merchants, Taobao has launched a robot function, which can replace manual customer service to some extent. As long as the frequently asked questions are well edited, we usually go to the store for consultation, and the robot is the first to reply to the information.
One disadvantage of this function is that robots are not as resourceful as real people. If we ask questions carefully, robots can't answer them. At this time, the customer service will not reply and ignore people. At this time, as long as we input: manual customer service, there will be real customer service to help take orders.
There are too many customer service receptionists, or there are temporary things that are not in front of the computer. Some big shops have a large number of inquiries and a limited number of customers, so the reply will be slower.
People are in a hurry, and customer service won't sit still in front of the computer all day. If the customer is temporarily away from the computer and you just come to consult again, you will not be able to reply in time! If it is a relatively large store, this situation will generally not last long. The customer service will come back in a few minutes or ten minutes, and will reply when you see the information.
There are also some small shops that have no professional customer service and part-time shopkeepers, and may not reply to information in time. Generally, if the customer service ignores people, you can wait patiently for a while. If there has been no reply, it is recommended to consider changing to another store.
There is a problem with customer service professionalism, and I deliberately don't reply. This kind of situation is generally rare. According to the normal situation, both the seller and the customer service invited by the seller should receive the buyer's consultation.
After all, for customer service, it is their job to get more commission and improve their performance if they can clinch a deal at that time.
However, some customers have no professional quality, or the store training is unqualified. They reply to information to see their mood, or see that customers have no intention to buy, especially when dealing with after-sales problems.
As buyers, we can all feel this situation. Although the text is cold, it is intuitive, and the intention opposite the computer can probably be guessed.
In this case, it is recommended to go straight ahead and choose other stores to buy. If it is the communication of after-sales problems, it is recommended to contact Taobao Xiaomi directly to reflect the situation.
Contact customer service for after-sales problems. If the customer service fails to reply, or deliberately fails to solve the problem, you can provide evidence and complain to Taobao's manual customer service.
Taobao stipulates that if the seller is found to have any violations, he can initiate a complaint. If the complaint is established, the seller will be fined and punished accordingly.