Online shop operation, you can set up an automatic reply to let customers add your WeChat, or directly recommend products according to keywords, so that customers can contact directly by phone or other means. The timeliness of online store operation is very important, and the corresponding customer service types should be set according to the time when customers often arrive in the store. The intelligent customer service system is actually very good, and it can also let customers leave messages, and then customers can solve their needs as soon as they see it.
At present, there is great competition, and timeliness is crucial. We must carefully study customers' habits and establish customer service according to their habits.