The main duties of the telephone office of the mayor of Xiantao City are: (1) to publicize the party's line, principles and policies, resolve social contradictions and solve problems for the citizens. (two) to accept the opinions and suggestions of the people on the work of the government and the work of state functionaries. (three) timely handle the relevant issues reflected by the people through the mayor's hotline, report major and difficult issues to the city for instructions, and coordinate the handling and reply according to the instructions. (four) to provide leaders with important social conditions and public opinions reflected by the masses, and do a good job in the transmission, supervision and feedback of leadership instructions. (five) to formulate policies, regulations and work plans related to the work of the mayor's hotline and be responsible for organizing the implementation. (six) responsible for the construction and maintenance of the mayor's special telephone network and the inspection, guidance and assessment of all branches, as well as the training of relevant personnel.
Extended data:
12345, namely 12345 government service convenience hotline, refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and specializes in accepting hotline matters. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
202 1 1 6. The General Office of the State Council issued the Guiding Opinions on Further Optimizing the Local Government Service Hotline (Guo Ban Fa [2020] No.53). In order to further optimize the local government service hotline and improve the government's service level for enterprises,
The service hotline 12345 is set up by local municipal governments in different ways, including telephone 12345 and network 12345.
12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.