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Service System (English name: service system) is a socialized technical system. Service system can be regarded as a socialized technical system and a combination of natural system and manufacturing system. Service system is a network configuration of a specific technology or organization, which is used to provide services to meet customers' needs and expectations.
In the service system, service providers and service demanders meet the requirements of a specific customer through interaction according to a specific agreement, thus creating value and forming a cooperative relationship with each other. A good service system enables inexperienced service providers to complete complex service tasks quickly and accurately.
basic feature
1, dynamic
Forest believes that the behavior of complex systems depends on multiple internal factors and their feedback structures. Among them, feedback is divided into positive feedback and negative feedback. The former means that the results of past actions in the system continue to lead to more intense actions after being fed back; The latter means that after the results of past actions in the system are fed back, the adjustment mechanism will adjust the future actions of the system, thus making the whole system stable.
Step 2 make it public
American scholars Caster and Rosenzweik divide the system into open system and closed system, and think that open system refers to the exchange of information, energy and resources between the system and the external environment, which can achieve or realize dynamic stability under mutual sustainability; A closed system means that there is no exchange and interaction between the system and the external environment.