Heroes, we have just received the employment notice from Suning Appliance. I am an IT customer service specialist and clerk in the IT customer service department. What does this customer service do?

Suning's IT customer service is to solve store complaints and door-to-door complaints, answer customer calls, answer customer consultation orders, deliver goods to your door, and install and maintain them.

Suning's business scope:

Licensed business items: direct chain operation of audio-visual products, general freight, prepackaged foods, wholesale and retail of bulk food. The following are limited to designated branches: electronic publications, domestic books, newspaper retail; Information services in the second category of value-added telecommunications services (excluding fixed telephone information services and Internet information services); Catering service (limited to branches) (operated according to the scope listed in the catering service license), domestic express delivery (except for the exclusive business of postal enterprises).

General business items: chain sales and services of household appliances, electronic products, office equipment, communication products and accessories, computer software development, sales and system integration, chain sales of department stores, bicycles, electric mopeds, motorcycles and automobiles, industrial investment, venue rental, counter rental, domestic commodity exhibition services, corporate image planning, economic information consulting services, personnel training, business agents, warehousing and microcomputer accessories.

With the arrival of the air-conditioning peak season, the rural market is still the growth point of the 20 13 air-conditioning industry, and e-commerce and distributors are fighting to seize the township market. Suning, Gome and JD.COM are "quietly" going to the countryside in the mode of online and offline linkage. Ren Wei, executive deputy general manager of Suning Guangzhou Regional Management Center, revealed that in order to expand the township market, Suning launched regional flagship stores in Shandong, Zhejiang, Guangdong and Fujian from June 5438+February, and the number of regional flagship stores will reach 1000 in the next three years. Suning also bought "airborne" through its e-commerce platform, sinking the distribution network into the third-and fourth-tier markets. Suning sells air conditioners for the first time in an online and offline integration mode. Suning predicts that in 20 13 years, the agent channels will be impacted and the market will further shrink. The integrated development of online and offline channels is the main feature of 20 13 air conditioning channels.