Good interpersonal communication skills: communicate well with visitors to ensure the establishment of good consultation relationship and effective consultation.
Good listening ability: not only can you listen attentively to the information expressed by the visitors, but also listen to the ideas behind the visitors' language, seize useful information and grasp the key points that cut into the visitors' hearts.
Good language expression ability and generalization ability: Being able to grasp the core of the problem and clearly express your understanding of the visitor's narrative is helpful to effectively respond to the visitor and make an accurate and concise summary.
Sense of identity: being able to feel the feelings of visitors, becoming an alliance with him to solve problems, without prejudice and authority, respecting and accepting visitors.
Sincerity: treat visitors with compassion, knowing that these problems of visitors have their own unique experiences, which are not formed overnight, safeguard the interests of visitors, let visitors feel the warmth and embrace of consultants, have full security, and are willing to open their hearts.
Keep healthy boundaries: don't establish other relationships with visitors outside the scope of consultation, keep your own principles, and don't respond to visitors' needs indefinitely outside the agreed consultation time.
Sense of humor: it can easily resolve the doubts and confusions of visitors and maintain a good consulting atmosphere.
Respect and appreciate yourself: keep in good condition and be enthusiastic about work and life.
Be open to change: take responsibility for your life and make appropriate choices.