12345 What can I do? 12345 is a convenient telephone for government services. 12345 What can be done for non-emergency government affairs such as government business inquiry, consultation, complaint, help-seeking, public service, opinions and suggestions collection, and opinion polls?
12345 What can I do? 1 1. Consult the government information and public service information such as the work responsibilities, policies and regulations, work procedures, law enforcement procedures and administrative examination and approval of the organizer;
2. Non-emergency help within the responsibility of the organizer;
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;
4, administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports;
5. Other matters that should be accepted.
12345 citizen service hotline serves citizens' government affairs. In order to facilitate citizens' memory, all provinces and cities in China have adopted the combination of service hotlines and access to 12345, and then transfer them to the convenience hotlines of relevant departments through the hotline center 12345 according to specific conditions. The hotline 12345 was warmly welcomed by the masses, and many problems were solved through 12345 consultation and complaint.
Precautions for calling the public service hotline: be sure to be clear about the facts and leave your real name and effective contact information; If the complaint involves the scope of party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units; If the complaint has entered the judicial process (the court has made a second trial or a judgment), the citizens should directly report it to the Standing Committee of the Municipal People's Congress, the Political and Legal Committee of the Municipal Party Committee or the judicial organ at the next higher level; For emergency help involving the safety of life and property, citizens should call 1 10, 1 19 directly.
Parents should strengthen the education and management of minors to prevent misdialing; For invalid calls, the agent will patiently persuade and persuade; For malicious harassing calls repeatedly made after persuasion, once verified, the public security department will investigate the responsibility according to the relevant provisions of the Law on Public Security Administration Punishment.
12345 What can I do? 2 12345 is a convenient telephone number for government services. Non-urgent government affairs such as government business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, opinion polls, etc. can call the hotline.
12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision;
Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses' demands are "everything is settled"
1, 12345, that is, the "non-emergency rescue service system", is used to help claimants solve the difficulties and problems encountered in life and production, and is a platform for municipal party committees and governments to pay attention to people's livelihood and listen to public opinions.
2. Actual use: 12345 hotlines are mostly only responsible for transferring, and there is no feedback on the problems reflected by everyone, and the intensity is limited. It feels more like a decoration. It is suggested to expand the scope of authority of 12345 mayor's hotline, track and rectify the problems reflected by the people, and stipulate the time for feedback to the people to avoid only information input and no information output.
12345 What can I do? 3( 1) 12345 The acceptance and sub-operation of the platform are the responsibility of the intelligence centers at all levels.
1. Consultation: including consultation on government information work such as administrative functions, responsibilities, policies and regulations, and working procedures.
2. Complaints: including complaints about administrative management, social management, public services and other convenience services.
3. Suggestions: including opinions and suggestions on administrative management, social management and public services.
4. Help category: including management and service help within the scope of administrative functions and powers.
(2) 12345 Matters not accepted by the platform (including opinions):
1, involving state secrets, business secrets and personal privacy;
2, involving NPC, CPPCC, courts, procuratorates and other inefficient functions, as well as the functions of the military and armed police;
3, has been or should be resolved through legal channels such as legal proceedings, arbitration, administrative reconsideration or normal channels of letters and visits;
4, have the right to deal with the departments and units have accepted or are being handled;
5. Claims have been settled according to laws and regulations, but the claimant (whose name, e-mail, IP address, contact phone number and mobile phone number are the same as the main contents of the request, and they are all identified as the same person) still makes a request with the same facts and reasons;
6. The problems reflected belong to emergency rescue systems such as 1 10,19, 120, 122;
7. Non-municipal administrative areas;
8. The complaint situation is unclear and there is no specific complaint content;
9. It is impossible to verify the claim of safeguarding one's rights and interests because the real name and contact information are not provided;
10, other violations of laws, regulations and rules.
If the applicant raises an objection to the above-mentioned inadmissible documents, the municipal wisdom center should conscientiously do a good job in explanation and guidance.