Summary of Pharmaceutical Work (I)
Since joining the work, with the care and help of leaders and colleagues, through their own efforts and the accumulation of work-related experience, their knowledge has been continuously broadened and their professional level has been continuously improved. Thanks to the care and help of leaders and colleagues, I can constantly accumulate and broaden my work experience in my work, and my political quality and professional quality have been greatly improved in the past year. Usually, I seriously study the drug administration law, management system, product quality law, product quality maintenance and other relevant laws and regulations, and actively participate in on-the-job training organized by the Drug Administration. Take safe and effective medication as your professional ethics requirement. Serve the people wholeheartedly and treat others with courtesy. Enthusiastic service, patient answering questions, provide customers with some health knowledge about medication, improve their own quality and professional level in continuous practice, and let customers use safe, effective and stable drugs and make continuous efforts.
In the past few years, I have worked hard to learn business knowledge, so that I can learn while doing. Learn from colleagues with an open mind, learn together, ask if you don't understand, and constantly update your business knowledge. At the same time, I am also proficient in western medicine pharmacology. Have some experience in the usage, dosage and adverse reactions of western medicine. For example, digestive AIDS should be taken at meals or a moment before meals; Drugs for expelling intestinal worms should be taken on an empty stomach; Hypnotics should be taken before going to bed; For drugs affected by biological rhythm, the administration time should be determined according to the change of biological rhythm. For example, taking adrenocortical hormone once every morning can alleviate the inhibitory effect on the anterior pituitary gland; Long-term large-scale application should be gradually reduced, and the drug should not be stopped suddenly, otherwise it will lead to iatrogenic adrenal insufficiency. Drug interactions, including additive and synergistic effects, antagonism
Anti-interaction.
Some adverse reactions of drugs include: (1) drug-specific adverse reactions, such as ototoxicity and nephrotoxicity of aminoglycosides; Antibiotics produced by biological fermentation techniques such as penicillin and gentamicin often cause allergic reactions and even anaphylactic shock because of their low purity, poor stability and many impurities. (2) The organism has obvious individual differences, sensitivities and specific reactions. For example, sensitive person of succinylcholine can lead to continuous life-threatening respiratory arrest, while the normal dose of normal individuals can only produce respiratory paralysis lasting for several minutes, and so on.
Because of careless medication, it is easy to produce serious adverse reactions and endanger people's health and life safety, so I strictly follow the rules and regulations of pharmacies. In the process of dispensing, we can examine prescriptions correctly and carefully, find mistakes in prescriptions in time, prevent and put an end to accidents, and strictly control the last link of drug distribution. Be serious and responsible to customers.
In the custody of drugs, we can take necessary care of drugs according to their performance, storage conditions, seasonal changes, temperature and humidity changes, etc. Strictly record the purchase and sale of drugs, carefully register the production date, expiration date and place of origin of drugs, make detailed records of drugs that have recently failed, prevent expired drugs from being sold to customers, and strictly control the quality.
I usually unite with my colleagues, seek truth from facts, be optimistic, and always maintain a rigorous and serious work attitude and meticulous work style, and work hard. Carry forward the fine tradition of hard work and helpfulness in life, always be honest, diligent and simple, and always remember your health.
Be strict with yourself on the responsibilities and obligations of pharmacy staff.
I set myself a new goal, that is, to step up my study, enrich myself better and meet the challenges in the new period with a full mental state. From now on, there will be more opportunities and competitions waiting for me, and I am also secretly encouraging myself. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. I will also learn from other comrades, learn from each other's strengths, exchange good work and experience, and make progress together. Strive for better work performance.
Summary of Pharmaceutical Work Part II
How time flies! In a blink of an eye, I have been working in _ _ Chain Health Pharmacy Co., Ltd. 10 months. During the months of 10, I learned a lot about drug sales. In order to better complete the work, sum up experience, foster strengths and avoid weaknesses, and improve their professional knowledge and sales skills, the work summary and 20_ year work plan are now reported as follows: 1. Work report.
Since I joined the work on March 20, 2006, I have finished my work seriously, studied hard, thought positively, and gradually improved my working ability.
After I started my new job, I also started a new job-pharmacy sales. This work has enabled me to master a lot of pharmaceutical expertise. . So in practical work, I always strictly demand that I be cautious.
Besides, the train runs very fast on the front of the car. Because it is a new job, there are many shortcomings in sales ability and ideology. In these aspects, I got the correct guidance and help from company leaders, department leaders and old employees of this department, improved my working ability, made a clear direction and corrected my attitude. I believe it has laid a good foundation for my future development. Second, the work feeling After stepping into a new job, after three months of exercise, I have a deeper understanding of this job. Everyone has different understanding and feelings about work or career, so do I. For me, I usually grasp my own ideological context from two angles.
The first is mentality. To paraphrase Milu, "Attitude is everything". With the right attitude, we can use the right method, find the right direction and get the right result. Specifically, my attitude towards work is to choose what I like and then do my best for what I love. I have always believed that work should not be a task, not a burden, but a task.
This kind of fun is a kind of enjoyment. Only when you are interested in it and fall in love with it completely can you fully appreciate the happiness. I believe that I will find the pleasure of working in the process of trying to explore and discover this business, and I can do my best for it without reservation. It can be said that only when you know how to enjoy your work can you know how to succeed, and you can't be forced during the period.
Secondly, the problem of ability, which can be divided into professional ability and basic ability. I can illustrate this problem with a simple example: for a camel, its professional ability determines its viability in a desert environment, while its basic abilities, including adaptability, perseverance and natural vigilance, determine how long it can survive in a desert environment. Specific to people, professional ability determines whether you are suitable for a job, while basic ability, including self-confidence, cooperation ability, responsibility ability, adventurous spirit and development potential, will directly determine the vitality of this job. A successful person in his career must be a person whose two abilities can develop and operate harmoniously.
Three. job objective
The arrival of 20 years means a new starting point and a new beginning.
1, improve your professional knowledge, broaden your professional horizons, learn from colleagues around you, and participate in more training organized by the company;
Improve your sales skills;
Sales awareness: strengthen the sales of P-type varieties, and carefully search the detailed list of P-types issued every month. For varieties with high gross profit, the varieties should be complete to avoid shortage. Fill in the registration record of drug shortage and adjust the goods in time. Every member day, do a good job of publicity in advance and inform every member as much as possible.
3 drug plan: supplement drugs. In the process of selling drugs every day, according to the sales rules and market changes, the drugs lacking in variety or quantity on the shelves should be replenished as soon as possible to ensure that all kinds of drugs are in stock. The quantity of replenishment should be based on the capacity of drugs on the shelf, and try to ensure the sales volume before the next report. As far as possible, put the drugs of the same variety, different prices and different origins on the counter at the same time, and highlight the varieties with high gross profit to facilitate customers' purchase.
Smile service: Smile is a kind of comfort, which can "make a smile worth a thousand dollars" to others. If this kind of smile is naturally combined with friendly, enthusiastic eyes and well-trained manners, it is actually a "delicious food" praised by others. Therefore, we should serve customers wholeheartedly, treat people with courtesy, serve warmly and answer questions patiently.
5 the spirit of positive efforts
Shop assistants face many problems every day, and it is easy to get depressed, so it is very important to maintain a good attitude. It should be noted that success depends not only on excellent technology, good mentality, contacts and opportunities, but also on persistence and indomitable mentality. More importantly, we should always keep a positive attitude towards the things around us, keep a vibrant heart, never be discouraged when things go wrong, always believe, never give up at critical moments, and despair is hope.
6 storefront appearance: in order to create a good shopping environment for customers and create more sales performance for the company, sales staff should do their job well in the following aspects. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
7 unite and go up
To borrow a famous saying of the great leader Mao Zedong: "With one heart and one mind, any powerful enemy and any difficult environment will surrender to us." Three people save effort, four people are more relaxed, and everyone is United, and Pepsi can succeed.
The above is my 20_ year work summary and future work goals.
Twenty years have passed, and this year is full of opportunities and challenges. Every little thing in daily work contains happiness and happiness, as long as we experience it with a happy heart and look at it with a happy eye. No difficulty or setback will overwhelm us. In the past year, under the careful care and guidance of the leaders and through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings that need to be corrected!
In the new year, I believe that the business of pharmacies will get better and better, which requires our good service and high-quality drugs. I believe a bright tomorrow is just around the corner! Start (a disease)
At the same time, I wish all leaders and colleagues good health, happy family and prosperous career in the new year by taking it to the next level!
Summary of Pharmaceutical Work Part III
In order to do a good job in pharmacy and improve the service quality of employees, all employees must abide by the following rules and regulations:
1. Establish the idea of customer first and service first, and employees should wear uniform and neat clothes when going to work.
The service is comprehensive, warm and thoughtful, and the post is listed. Employees must abide by the health system, and each class should clean the shop before going to work.
2. All staff must abide by the rules and regulations of the pharmacy, so as not to be late, leave early and ask for leave without reason.
Morning shift (summer) 8: 00- 16: 00, (winter) 8: 00- 15: 00, evening shift (summer) 16: 00-22: 00, (winter)/kloc-0. Do private work during working hours and fine 20 yuan; Absenteeism without reason and early leave; If there are special circumstances, you should apply in writing first and get approval from the manager, otherwise you will be fined 50 yuan for absenteeism. Absenteeism is automatically removed for the second time.
2. Employees should do a good job of half an hour's shift change every day, and must check with the incoming goods of this class that day.
Explain clearly to the class, reflect and solve problems in time.
3. The personnel on duty must check the storage of drugs on the management shelves every day, so as to sort out the goods at any time.
Shelf, replenish the supply at any time, if it is found that the staff on duty do not replenish the goods in time, or the sold-out goods are unplanned or the drugs needed by customers are clearly available, a fine of 100 yuan will be imposed as appropriate. If the circumstances are serious, if it is found that the positive batch number is sold first, and then the recent batch number or two batches are placed on the counter, the person in charge of the counter shall be investigated for economic losses.
4. Employees have the responsibility to register the shortage. When collecting money, you should sing for it, settle money and goods, settle accounts in Nissin, and
Check the sales records.
No one is allowed to remove or change the label on the shelf without authorization, and it must be verified and approved by the pharmacy manager.
It can be revoked or changed later.
6. For effective drugs (drugs within 3-6 months), each class should know fairly well, plan and have.
Promote step by step to avoid and reduce losses as much as possible. If marketable and effective drugs are not promoted in time, the losses caused shall be borne by employees.
7. If employees are found to have an altercation with customers, 50 yuan will be fined for whatever reason; member
Workers who quarrel in the shop will be fined 50 yuan on the spot, and those who disobey the manager will be dismissed.
8. Staff shall not accept product promotion without permission, and will be dismissed once found; All deliveries from promotional gifts.
The silver desk should be stored in a unified way and registered truthfully. Other personnel are not allowed to use it automatically without permission, and offenders will be fined 10 yuan.
9. In case of customer return, take it seriously, verify the situation, sign it with the manager, and solve it in time (no matter
What kind of sales, the receipt of goods must be verified and approved and solved in time), and they must not shirk each other, otherwise each person will be fined 20 yuan;
10. After the monthly evaluation, we will give the employees with outstanding performance a reward of 50- 100 yuan.
It is hoped that all employees will consciously abide by the above rules and regulations, and will be dismissed if there are serious violations.
Chapter four: the working system of pharmaceutical personnel
Working system of pharmaceutical personnel
In order to adapt to the new business situation, standardize pharmacy management and improve work efficiency, according to the overall planning and requirements, the following systems are formulated:
1. Those who are not late, leave early, absenteeism, illness or personal leave for the whole month can get the attendance award 100 yuan.
2. Those who are late or leave early for three times in a month will be deducted from the monthly attendance award 100 yuan.
Visitors are not allowed during working hours. If there are special circumstances, you must obtain the consent of the person in charge before receiving visitors outside the store, and the time should not exceed 5 minutes.
4. During working hours, don't doze off or do personal things, otherwise 10 yuan will be deducted for each person.
Five, during working hours, don't wear work uniforms, wear a license, such as due to superior inspection, and points, each fine 20 yuan.
Six, during working hours, are not allowed to leave work casually, have something to ask for leave or say hello to the person in charge. If it exceeds 10 minutes or more, the person in charge will record it and deduct the corresponding salary.
7. During working hours, it is forbidden to chat for a long time, to laugh, chase, make noise and boo on purpose, and customers are not allowed to walk more than three meters away, to talk and laugh. In case of violation, 20 yuan will be fined every time.
Eight, should adhere to the "smile service". Stand up to receive customers, receive customers can not answer the phone, can not send messages, wholeheartedly do a good job of the guests' staff, do a good job in every business. Usually, when answering, making a phone call or sending a message, it should not exceed 5 minutes. Otherwise, each person will be fined 10 yuan.
9. Goods shall be put on or off shelves at any time, products in short supply shall be registered in time, and products in the near future shall be registered in time. Before going to work every time, 1 hour, the goods in the cabinet and on the shelves shall be cleaned and replenished, otherwise, every commodity found will be fined 10 yuan.
Ten, we must adhere to the early leave system. Try not to call for leave, find someone to ask for leave, except in special circumstances, such as illness or death of a loved one, illness and hospitalization. You can also rely on the hospital diagnosis.
1 1. Don't be late or leave early. Late for 1-4 minutes, no salary deduction, doing 10 squat. If you are more than 5 minutes late, 2 yuan will deduct 20 squats per minute, which cannot be offset by the early arrival. Those who exceed 30 minutes will be treated as absenteeism.
Twelve, a day of absenteeism, deduct the day's salary, this month's attendance award and this month's performance salary.
13. Those who have been absent from work for more than 3 days in a month will leave automatically, and the deposit will not be refunded, and there will be no attendance award this month.
14. Personal leave: Personal leave shall be reported in writing one day in advance and approved by the person in charge or the boss. Deduct the attendance award of the current month, and deduct the attendance award, the salary of the day and the performance salary of the day if it is more than two days or more. If you leave for more than 3 days in the current month, you will be deducted from the performance salary for the whole month.
15. Resignators must write a resignation report one month in advance and submit it. You can only get it after approval, otherwise there will be no monthly salary and no post deposit returned. The salary of the current month will be collected when the salary is paid next month.
Sixteen, working hours do not rely on the shelf to eat melon seeds and chew gum, sit on the shelf, the cashier is not allowed to leave, and each person is fined 10.
Yuan.
17. It is forbidden to quarrel with customers, and 200 yuan will be fined if there is any incident of beating and cursing. Those who appear three times in two months will resign automatically.
Designate personnel to be responsible for the hygiene in the store. In case of untidiness, it will be fined each time 10 yuan. Those who appear three times in a row this month will be fined 200 yuan.
Nineteen. The above system is supervised and managed by Lan Song and Wang Qian. Managers who violate the above system will be fined 100 yuan each time.
Summary of Pharmaceutical Work Part IV
There are nearly 300 pharmacies in _ _ District, most of which are self-employed, with few leading brands. Obviously, consumers go to private pharmacies for low prices and convenience, while choosing brand chains pays more attention to quality, credibility and professionalism.
It should be said that the retail pharmacy market is facing a rare opportunity under the background of the current financial crisis. The introduction of the policy of separating medicine from medicine provides an opportunity for the rapid development of the pharmaceutical market. How to seize this opportunity and adjust business strategy? I worked as an intern in Yichang Marketing Department for nearly a week. I ran around the terminal building with the marketing specialists, doing promotional activities and selling products at street stalls. Let's talk about the unification of retail prices that Angela has been trying to maintain in the market recently. This chaotic price situation is caused by years of accumulation and many aspects. But after careful analysis, it is not difficult to find the root cause-seeking short-term returns.
Individual pharmacies have rich purchase channels and are restricted by dealers. As long as there is profit, even if a bottle of zn and a bottle of ca earn two or three points, they will sell it. Chain pharmacies are relatively monitored by their respective pharmaceutical companies, but the price adjustment is uneven when dealing with individual stores that bloom everywhere. The salesman came to ask for a unified price adjustment and changed it face to face; As soon as the salesman left, the price recovered immediately.
In my opinion, Angel, as a big factory, must play a controlling role in the retail market. For individual shops, it is necessary to completely eliminate the supply of goods, strengthen the supervision of dealers at all levels on the flow of goods, and create a benign market environment for the unification of wholesale and retail prices.
Let individual operators see the long-term stable profit return brought by price adjustment; As for brand chain stores, in addition to continuing to give preferential policies, we should also make more efforts to improve Angel's high level and professional services. Consumers' purchase factors are nothing more than quality, curative effect, medication guidance and price, but consumers generally don't understand drugs. Therefore, on-site recommendation and answering questions are more important. How to make pharmacy sales staff have professional consultation and explanation skills?
First of all, our Angie's marketing staff should be professional, familiar with the crowd, product selling points and the differences with all dozens of similar products of Angie. Then, it is the communication with the sales staff. After two days of contact with the terminal, I found that many salespeople are unwilling to pay attention to the marketers of our manufacturers, and we often keep our mouths shut when others give us the cold shoulder. Many people have been to four or five stores, or even more, and the salespeople don't know the name of the clerk, and the other party certainly doesn't know you. I don't understand. your's product sales will naturally be greatly discounted.
To sell products, you must sell yourself first. It's not who you know, but who knows you. Before selling products, you must first sell your own brand, so that customers will agree with you and buy your products. How to make customers agree with your personal brand? The sale of personal brand is to talk about life with customers. When they are in conflict, don't talk to them about products, but talk about everything he is interested in, so that they can understand you and make friends with you.
It doesn't matter whether you do it or not. The most important thing is to make friends with you. After a week's internship in Yichang Marketing Department, I got a preliminary understanding of how to maintain the terminal market. But at present, the understanding of all products is not high, and there are some unclear details in the negotiations with the terminal. Many of the above views are from the perspective of an Anji bystander, and it is inevitable that there are some frogs in the well. Thank those colleagues who took me out to run the pier, engage in promotional activities and set up stalls. They taught me a lot and helped me a lot in my life. Angel's products are not difficult to sell and the market is not difficult to maintain. It's easy to deal with and do every detail in a down-to-earth manner. I am proud of being an angel.
Summary of Pharmaceutical Work Chapter V
Looking back on the past three months, under the correct guidance of superior leaders, with the concerted efforts of all departments of the company and the joint efforts of all employees, Xinle New Store successfully opened and passed the system certification of, and. As a new store manager, I feel a great responsibility.
As a new store manager, I don't have much management experience in my work, but as a new manager, I understand this truth: for a retail store with good economic benefits, there must be a responsible manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. At work: only by observing attentively and communicating with customers attentively can we do a good job.
The specific summary is as follows:
1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude. Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. Achievements can only represent the past. I will manage our Xinle Changshou store with more exquisite and skilled business. Facing the future work, I feel a great responsibility. We should keep a clear head at any time, sort out our work ideas, and focus on the following aspects:
1, strengthen daily management, especially the management of basic work;
2. Strengthen staff training internally, and comprehensively improve the overall quality of staff;
3, establish a high degree of loyalty to the company, love their jobs, the overall situation, all for the sake of the company, to contribute to the improvement of the overall economic benefits of the company.
4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, remove discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.
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