Responsibilities of Customer Service Specialist 1
1. Strictly implement the marketing management system and connect with the on-site sales assistant;
2. Be responsible for reviewing the completeness and accuracy of sales data and sales contracts;
3. Be responsible for establishing sales accounts and regularly checking relevant data with the Finance Department;
4. Responsible for contract review, seal, visa and error correction;
5. Check and manage the contract map;
6 responsible for the registration and formalities of mortgage and property right certificate;
7. Be responsible for filing, filing and contract issuance of commercial housing sales contracts;
8 responsible for issuing property certificates and land certification materials;
9. Contact of Wanda Club and cooperation of member activities;
10. Complete other tasks assigned by the leaders.
Responsibilities of Customer Service Specialist 2
1, responsible for reception and visit registration in the lobby front desk, and providing consultation, guidance and etiquette services.
2. Be responsible for the timely dispatch or inquiry of customer service matters, and make records; Responsible for the transmission and feedback of relevant information.
3, responsible for the maintenance of the lobby order, emergency handling and common incident report.
4. Under the leadership of the customer service supervisor, handle the complaints and consultations of operators and report to the superior leaders according to the situation.
5. Be responsible for notifying and collecting the fees payable by customers.
6. Responsible for the daily patrol and inspection of the building.
7. Maintain good relations with customers, maintain quality service, try to meet the requirements of business households, and be responsible for coordination with other departments.
8. Participate in groups, foreign affairs reception, meetings, etiquette and other services.
9. Complete other tasks assigned by superiors.
Responsibilities of Customer Service Specialist 3
1, responsible for internal and external communication of daily projects;
2. Assist the account manager to promote the business application and contract documents of the project;
3, responsible for the daily meeting minutes and the overall distribution of work;
Responsibilities of Customer Service Specialist 4
1, responsible for the consultation and complaint acceptance of various consumer consultation channels, including the coordinated handling of product-related, promotion-related and business-related issues of the five major products of the Group;
2, responsible for docking communication and guidance of various business units or offices across the country, on-site handling of consumer complaints, full tracking and real-time reporting to superior leaders, to ensure that complaints are properly resolved, to avoid escalating problems or triggering crisis events;
3. Be responsible for sorting and summarizing the data related to consumer complaints, and compiling monthly, quarterly and annual analysis reports;
4. Responsible for feedback and docking complaints related information to the group, brand companies, production bases and other relevant departments;
5. Responsible for consumers' continuous attention, contact and return visit appreciation;
6, responsible for assisting the superior leadership to complete other tasks assigned by the department temporarily.
Responsibilities of Customer Service Specialist 5
① Handle customer orders, track the progress of internal warehousing and transportation, coordinate the work of various departments and maintain customer relations;
(2) Respond to customers' demands in time and actively handle all kinds of logistics anomalies;
③ Project operation quality management, data analysis and profit and loss management to improve customer satisfaction and reduce customer complaints. ;
Responsibilities of Customer Service Specialist 6
1, responsible for answering the inquiries, opinions and suggestions of the course consultation of the processing department;
2. Responsible for the telephone return visit of important customers;
3, responsible for the network consulting business;
4. Responsible for the management and classification of relevant information;
5. Be responsible for issuing important notices related to this department.
Responsibilities of Customer Service Specialist 7
1. Ensure the voice service quality of the project by telephone and computer equipment;
2. Organize the collection, collation, analysis and application of report data, and manage information scientifically;
3. Deal with and solve the related problems and other related matters of each property service center in time;
4. Complete other tasks assigned by superior leaders.
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