Guangzhou bus station is above Liuhua station.
Guangzhou bus station, referred to as city bus station or city station for short, belongs to Guangzhou Yima Transportation Investment Co., Ltd., and consists of city station area and Liu Hua station area. It is a national first-class highway passenger station.
Since the establishment of 1985, Guangzhou Bus Terminal has adhered to the tenet of "passenger first, service first" and the goal of "making passengers feel at home at the station", and strived to provide quality services for passengers, which has been recognized by all sectors of society and is known as the "sunshine zone in Liu Hua".
In 2000, it won the title of "Guangdong Advanced Collective", in 2003, it won the title of "Guangzhou Advanced Collective", and in 2003-2007, it won the honorary titles of "Guangdong Advanced Unit of Highway and Waterway Work" and "National Road Transport Credibility Passenger Station 100 Top", enjoying a high reputation at home and abroad.
First, build a national first-class station with superb hardware facilities.
The newly rebuilt Guangzhou Bus Terminal covers an area of 3 1 100 square meters, with a total construction area of nearly 100 square meters, and the designed maximum daily passenger traffic can reach 654380+080,000 passengers. In order to provide passengers with safer, more comfortable and more convenient services, Guangzhou Bus Terminal was renovated according to the standards of the airport, reflecting the image of the station that keeps pace with the times with novel design style, humanized concept and environmental awareness. Spacious and bright floor-to-ceiling windows, brand-new stainless steel seats, modern ticketing system and monitoring system, convenient escalators, warm maternal and child waiting rooms, barrier-free access for the disabled, special windows for ticketing, and the newly renovated Guangzhou Passenger Station can rival the airport.
Second, the five modes of transportation are seamlessly connected, making it more convenient for passengers to transfer.
Guangzhou Bus Station has a superior geographical environment, located in Liu Hua business district, adjacent to Guangzhou Railway Station. The first floor of the station is the bus station, and the second and third floors are the highway passenger stations. At present, the subway exit directly to the city bus station has been opened, and the taxi parking area in the harbor will soon be opened, which has truly realized the seamless connection of railways, highways, buses, subways and taxis, greatly facilitating passengers to purchase tickets and transfer.
Third, there are many lines, dense trains, and business connectivity across the country.
In order to facilitate passengers' travel, Guangzhou Bus Terminal takes the new station as an opportunity to introduce new bus lines. At present, there are more than 100 bus lines in the station * * *, which are mainly distributed in the two cities and three districts, the Pearl River Delta region, and the inter-provincial lines such as Hainan, Guangxi, Hunan, Jiangxi, Fujian, Zhejiang, Shanghai, Jiangsu, Hubei and Guizhou. There are more than 2,300 flights every day, with an average daily passenger capacity of more than 50,000 passengers. Highway passenger flow ranks among the best in Guangzhou Passenger Station. On February 8, 2002 18, the station set a national single-station daily average of174,000 passengers. During Spring Festival travel rush in 2007, the maximum number of passengers transported by the station reached1580,000.
Fourth, the city station service, all the way intimate.
See the truth for details. Guangzhou Bus Terminal takes "excellent order, beautiful environment and excellent service to build a national first-class passenger station" as its goal, "one meter to laugh, one word to be honest, one action to standardize, and one heart to serve passengers" as its service standard, and "one heart to think of passengers, teach by example, and show the new atmosphere of city stations" as its staff code of conduct, and strives to build a characteristic service for city bus stations.
1, Guangzhou Passenger Station launched the "three tones and two instruments" for the first time (three tones: hello, thank you, farewell; Two instruments: gfd), and standardized and cordial "greetings, thanks, farewell and grooming etiquette" run through every service, so that passengers can feel the sincere smile and sincere service of employees from the moment they enter the station.
2. In order to facilitate the passengers with heavy luggage, the station provides the warm service of "convenience trolley". At every entrance of the station, there are portable trolleys for passengers in need to use for free, which avoids the hardship and embarrassment of passengers carrying their hands on their shoulders.
3. In order to let passengers enjoy more warm service, the city bus station will integrate "people-oriented" into every service detail. The city bus station not only has a tea room to provide boiled water for passengers free of charge, but also has a special person to regularly carry out "warm water delivery" activities to deliver drinking water to passengers.
The waiting room for women and children welcomes women and children from all directions with a smile. In order to let passengers enjoy more intimate service, the city bus station not only set up soft sofas in the waiting room for mothers with children to rest, but also added toys such as strollers, children's battery cars and balls, so that babies and children who come to the bus can enjoy the waiting time.
5. The messenger of civilization walks with you. In order to further advocate civilized service and establish a civilized traffic image, the station launched the activity of "Civilized Messenger Walk with You". Civilized messengers dressed in green overalls and yellow ribbons urge and standardize the etiquette service of station staff in the waiting rooms on the second and third floors of the city station area, publicize and persuade uncivilized behaviors such as smoking, jumping in line and littering in the waiting rooms of the station, and guide passengers to develop good habits of civilized transportation.
6. Set up a driver's lounge, provide tea, small medicines, newspapers and magazines free of charge, and use the publicity column of the driver's lounge to strengthen the propaganda of civilized driving and weather forecast for drivers and passengers, so that drivers and passengers traveling from south to north can truly feel the warmth of home, and build the driver's lounge into a civilized transfer station, a family transfer station and a love transfer station, which is well received by drivers and passengers.
7. Intimate service and warm feeling for passengers. In daily work, Guangzhou Bus Terminal attaches great importance to the cultivation of employees' service consciousness. Through employee training and "Quality Service Year" and other activities, civilized service and standardized service have become the conscious behavior of every employee. Nowadays, an atmosphere of dedication, civilization, courtesy and honest service has quietly formed in Guangzhou Bus Terminal. As soon as the passengers arrive at the station, our waiter will greet them with a smile: "Hello, excuse me …"; When passengers buy tickets, the conductor will smile and thank them: "thank you, welcome to come again next time"; When the bus leaves, the waiter will smile and wish the passengers a pleasant journey. A sunny smile warms the hearts of passengers. The warm service of Guangzhou Bus Terminal has been well received by passengers, widely read by Guangzhou Daily and other media, and won the reputation of "Sunshine Zone in Liu Hua".