Taking Hainan Province as an example, the government 12345 comprehensive service hotline is the first hotline operated by a provincial government in China. According to the principle of "overall planning and consideration", governments at all levels have set up a platform of 12345 at the same level, with "12345" as the unified number of the government hotline, and implemented the principle of "external service first, first responsibility" Platforms at all levels 12345 are responsible for accepting the demands of hotlines at the same level, and hotline member units at all levels accept the guidance, supervision and assessment of platforms at the same level 12345.
12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
Working mechanism of 12345:
"12345" implements the working mechanism of "unified acceptance and classified disposal". After the citizens make a call, the strictly trained seats will quickly classify the incoming calls, such as consulting questions, which will be answered directly according to the knowledge base information;
If you can't reply immediately, you should contact the functional department in time and call back to inform the caller when you know the situation; If it is necessary to solve the problem, an electronic dispatch will be generated, differentiated by function, and sent to relevant departments for processing through the private network, and the processing results will be fed back within 7- 15 days.
At the same time, social conditions and public opinion directly reach the municipal government through this phone. Every week, the center sorts out the questions reflected by the citizens in the hotline into "mayor's telephone information" and submits them to the leaders of the municipal party Committee and municipal government.
Refer to the above? Baidu encyclopedia-12345 government service convenience hotline
Refer to the above? The Central People's Government-Hainan Province issued the implementation plan of the provincial government comprehensive service hotline 12345.
Refer to the above? China * * * Production Party News Reveals "12345": A Real Government Hotline.