The main body of psychological counseling is the psychological counselor and the visitor, so the counselor needs the cooperation of the visitor to find the key to solving the problem through the narrative of the visitor. No matter how high the level of the counselor is, if the visitors have resistance in counseling, such as suspecting the counselor, refusing to speak, or focusing only on whether the counselor can give advice without self-exploration, then counseling will not be effective.
The relationship between psychological counselors and visitors can be roughly divided into several types: the first is that the focus that counselors are good at or concerned about does not match the theme of visitors' consultation. For example, a counselor who is good at counseling teenagers may not be good at counseling the elderly. The second is that the counselor's values do not match the content of the visitor's consultation. For example, a newly divorced female psychological counselor may be mixed with personal feelings in the face of the same divorced visitors, thus affecting objectivity. The third is that counselors and visitors may have personality mismatches. For example, some counselors feel uncomfortable with critical visitors and even have strong emotions.
All these relationships will affect the effect of psychological counseling, so a good relationship between counseling and visitors requires that counselors and visitors can match before, and they can communicate from the heart. Visitors can trust counselors, devote themselves to psychological counseling, and be ready to accept help and explore themselves at any time. Psychological counselors can also understand the feelings of visitors.
How can psychological counselors establish a good relationship with visitors and connect with each other psychologically?
Psychological counseling skills tell us to be sincere, respectful, affectionate and actively concerned. Although these skills are only a few words, they actually contain a lot of content. For example, how to achieve * * * love requires us to constantly understand. In addition to mastering professional skills, other matters needing attention include these:
Listening is the first step in establishing the relationship between the counselor and the visitor. Visitors are willing to open their hearts to the counselor and express their feelings, which shows that the relationship is good. Don't worry that the visitors have been talking, and there is no time for the counselor to play a role. During this period, you can use your expression, language and behavior to make him feel that you are listening to him and feel his feelings, and to make some visitors who just want to talk feel that they will be fine immediately after speaking.
Patience and positive attitude will make visitors feel accepted by psychological counselors, and it is easier to establish good relationships. At the same time, it is also important to ask questions that promote visitors' thinking, such as "Please tell me why you came to consult me?" "Thank you very much for trusting me. I can understand your feeling that your problem has not been solved, so now you can tell me exactly what your problem is? "
In short, only when the consultant devotes himself to the consultation and listens attentively to the visitors' questions can visitors feel that they are valued and no longer ignored, which is a positive start. How to establish a good relationship between consultants and visitors needs the supplement and exploration of consultants, but the exploration itself is full of fun. Starting from the heart, Dongguan Psychological Station is willing to build a platform for consultants to exchange and learn.