Beijing 12333 hotline telephone consultation service center was established in August 2002. It is a fully funded institution under the Beijing Human Resources and Social Security Bureau. On June 65438+February 65438+June 2003, the human social security policy consultation service hotline 12333 was officially opened, and in May 2007, it became the human social security sub-center of Beijing Non-emergency Relief Service Center.
Beijing hotline 12333 provides the society with 7*24 hours continuous manual consultation, self-help inquiry of the insured's personal social security rights and interests records and labor ability appraisal conclusions, and voice broadcast of human social security policies. In 20 17, the Outline of the Thirteenth Five-Year Plan for National Economic and Social Development of the People's Republic of China listed "12333 telephone consultation service" as a national basic public service project.
Extended data
Beijing 12333 Main responsibilities:
The main duty of the hotline 12333 is to provide the public with consulting services on Beijing's social security, employment promotion, labor relations, personnel and other policies and service guides by using modern information technologies such as telephone, Internet and automatic voice.
The Beijing 12333 hotline has successively won the "20 13—20 15 Quality Service Window" of Beijing Human Resources and Social Security System, the "20 14—20 16 Quality Service Window" of China Human Resources and Social Security System and Beijing Human Resources.
Brief Introduction of Beijing Human Resources and Social Security Bureau-Beijing 12333 Hotline