1. Answer the technical flow of each brand, answer customers timely and accurately according to the knowledge base, and provide standardized services for customers. 2. Quickly master the company's new policies and new businesses, actively promote the company's new products in the process of telephone service, and encourage customers to have the will to use the company's products. 3. Accept the business and customer complaint telephone number applied by customers and accurately record the complaint content, and generate electronic work orders for businesses that need assistance from other positions and forward them to the background group. 4. Assist to organize training materials in the group and coach junior customer representatives. Participate in various trainings to improve overall quality. Participate in various team activities and support team building. 5. For the problems or materials that are not in the database, record the contents of the problems and submit them to the deputy manager on duty for forwarding to the business group. Collect mobile business information timely and accurately, study mobile business knowledge hard, assist in collecting customer demand information, and put forward suggestions for service improvement. 6. Communicate with customers through various channels (such as telephone, SMS, email, etc.). ) to achieve the purpose of service or sales. 7, do a good job in user consultation and complaint handling, do a good job in user's obstacle declaration and scheduling, summarize and feedback user's suggestions and opinions. 8. Fill in the log carefully and hand over the unfinished and unsolved problems to the next class. 9. Keep good contact and communication with all departments. 10, often check the computer operation, timely maintenance and troubleshooting.