Step by step show one's intention
Then always indicate the purpose of calling, and it's time for you to formally change from friendly greetings to work purposes. In this case, use the phrase I just called ... as a transition. For example, I'm just calling to see if you'd like to arrange a meeting. If it's the other way around, wait for an opportunity to find out why others call you. You can guide the dialogue like this, so what can I do for you?
Interrupt others politely
If you happen to be with a very talkative person, it may be difficult to interrupt or interrupt. If a person talks endlessly, you should interrupt him, but remember to be polite. For example, if I can or allow me to make a point, I want to say something here. Or, you can just ask: Can I interrupt you for a moment?
confirm
If you make a plan during the call, remember to confirm the details at the end of the call. You can start with the following phrases: please let me confirm ... so, let me make sure that I have made things clear ... and add all the information you know.
End the call
Sometimes this may be the most difficult part of the call! You can bless others, for example, say good luck in the interview or hope that you will feel better soon at an appropriate time. Besides, you may want to confirm your plan: I'll see you on Friday. Sometimes the easiest way is to say that you are having a good chat with someone. Besides, remember to add "Well, John, it was nice talking to you" before you end the conversation. .
The other party is not here, please reply later:
1. Nothing important. Nothing important.
There's nothing urgent. Thank you, goodbye. Nothing urgent, thank you. Bye.
I'll call her again. I'll call her again.
I'll call back later. I will call back later.
Please ask Miss Chen to call me back. Please ask Miss Chen to call me back.
Could you tell her to call Carol as soon as possible? Could you ask her to call Carlo as soon as possible?
Ask her to call Carol's house after seven. Ask her to call Carol's house after seven o'clock.
8. Can I leave a message? Can I leave a message?
Please ask her to call me back. Ask her to call me back.
10. Could you ask him to call me back? Could you ask him to call me back?
1 1. Please tell her that Carol is looking for her.
12. Let me call back later. Thank you. I'll call again later. Thank you.
13. Please tell him to call 2233-4455. Ask him to call 2233-4455.
telephone answering machine
This is a recording. I'm not at home now. Please leave a message after the beep. Thank you.
This is the answering machine. I'm not at home now. Please leave a message after the beep. thank you
(*: The answering machine is a telephone answering machine)
This is Carol. Please call me when you are free. My number is 2244-6688.
I'm Carlo. Please call me back when you are free. My number is 2244-6688.
When you leave a message on the answering machine, it is no different from the general message. Just say the following:
1. Caller name
Step 2 announce a moratorium
3. the purpose of the call
4. Contact number or method
Hello, I'm Carol. May I speak to Miss Chen?
B: OK, just a moment, please. I'll call her for you.
A: Thank you.
Sorry, she is not in the room now.
Oh, I'll call her again.
translate
Hello, I'm Carol. May I speak to Miss Chen?
Ok, just a moment, please. I'll put you through.
A: Thank you.
Sorry, she's not in right now.
Then I'll call her.
When introducing yourself, please pay attention to:
1. "Hello" is equivalent to "Hello" in Chinese and can be used anytime and anywhere.
It is polite to introduce yourself by phone first. The most common form is "This is …" instead of "This is …" or "I am …", which should be paid attention to when making a phone call.
3. "May I speak to …" can also be changed to "May I speak to …?" Please answer the phone.
Sorry to call so late:
I am sorry to call you so late. Sorry to call so late.
I hope I didn't catch you at a bad time. I'm sorry to call you at this time. I hope I'm not disturbing you.
I wish I hadn't woken you up so early. I hope I didn't bother you so early.
I am sorry to call you so early. Sorry to call so early.
I'm sorry to bother you at this time. I'm sorry to bother you at this time.
Expression in an emergency:
1. It's urgent. May I have her mobile phone number?
Can you tell me where I can find her?
This is an emergency. I need to get in touch with him at once.
Translation:
1. I am in a hurry. Can you tell me her mobile phone number?
Can you tell me where I can find her?
I have something urgent and need to contact him immediately.
1. Personnel Department of Franklin Company. Franklin Company Personnel Department.
Good morning, Franklin Company. Can I help you? Good morning, Franklin Company. Can I help you?
3. personnel department. I'm Carol. Personnel department, this is Carol speaking.
Politeness is the most important thing when making a phone call in the office, so whether you answer the phone or make a phone call, you should first say your name and company name.
Who is it, please?
Who do you want to talk to? Who are you looking for?
He is very busy.
1. Her line is busy now. Can someone else help you? She's on the phone. Can someone else help you?
He is on another phone now. He is on another phone right now.
He is making a long distance call, what can I do for you? He is making a long distance call. what can I do for you?
Sorry, his line is busy. Sorry, he is on the phone.
A moment, please.
1. Can you wait a moment? Can you wait a moment?
He will come at once. He will answer your phone in a moment.
3. Can you wait? Can you wait a moment?
Please wait a moment. He is on his way now. A moment, please. He will answer the phone right away.
Just a moment, please. Just a moment, please.
6. Can you hold on a little longer? Can you stay a little longer?
Thank you for waiting.
I am sorry to have kept you waiting. Sorry to have kept you waiting.
I am sorry to have kept you waiting. Sorry to have kept you waiting.
* * * Sometimes when people are really waiting, saying this sentence will calm them down. We usually use the perfect form "I once kept you ~"
Sorry for the delay. Sorry, it's a little slow.
I can't come to the phone right now.
1. She has a visitor now. She has guests now.
He is in a meeting now. He is in a meeting.
Sorry, but he can't come to the phone now. Sorry, he can't come to the phone right now.
Sorry, I'm just going out. Can I call you back later? Sorry, I'm just going out. Can I call you later?
There is no such person here.
Sorry, we don't have anyone by that name here. Sorry, there is no one by that name here.
There is no Smith here. No Smith works here.
This is not Franklin 3 company. This is not Franklin Company.
Wrong number
1. Sorry, I dialed the wrong number.
2. Is this 02-27 18-5398?
3. Sorry to bother you.
Sorry, I think I must have dialed the wrong number.
5. Can I check the number? Is it 22 1 1-3344?
Translation and analysis
1. Sorry, I dialed the wrong number. (The wrong number usually means: there is a wrong number)
2. Is this 02-27 18-5398?
I'm sorry to bother you.
Sorry, I think I must have dialed the wrong number.
May I check the telephone number? Is it 22 1 1-3344?
Analysis:
1. The area code is the area code.
2. How to pronounce the phone number:
02-22 1 1-3224 pronounced: area code 02, 22113224.
* 0 can be read as oh or zero.
* 22 can be pronounced as two-two or double two.
It's one of the most impolite behaviors to call to express thanks after accepting gifts or hospitality from others.
1. Thank you for your gift. This is exactly what I want.
Thank you very much for your homemade cake.
I don't know how to thank you for such beautiful flowers.
I received your gift. Thank you for your lovely bracelet.
Translation:
1. Thank you for your gift. This is exactly what I want.
Thank you very much for the cake.
I really don't know how to thank you for such beautiful flowers.
I received your gift. Thank you for your lovely bracelet.
When answering others' thanks, we can say that the following sentences all mean "you're welcome":
1. You're welcome.
2. Not at all. It's nothing.
I'd love to. I'd love to.
Don't worry about it.
5. it doesn't matter. It's nothing.
6. It's no trouble at all. It's no trouble at all.
I'm glad you are satisfied.
Can't hear clearly
1. Sorry, I didn't catch what you said. Sorry, I don't understand what you said.
Sorry, I don't understand. Sorry, I don't understand.
Sorry, I don't understand what you said. Sorry, I didn't catch what you said.
I can't hear you clearly.
I can hardly hear your voice. I can hardly hear you.
I can't hear you clearly. I can't hear you clearly.
7. Our connection is not good. The communication effect is not very good.
I can't understand what you are saying. I can't hear you clearly.
When the above situation occurs, you can ask the other party to repeat it. You can say:
1. What? could you say that again , please?
2. Excuse me. would you please say that again.
Both of the above sentences mean sorry, but when used in conversation, if there is no explanation at the end of the sentence, it is to ask the other party to say it again. When you hear this sentence, you should know that the other party is going to say it again.
3. What did you say? Can you say that again? This sentence means asking the other person to forgive me and say it again.
4. Can you repeat it? Can you say that again?
5. Can you say it again? Can you say that again?
Please speak slowly:
1. Can you speak more slowly? Could you speak more slowly?
Can you speak a little louder? Could you speak a little louder?
(Say it out loud)
Can you speak more clearly? Can you speak more clearly?
4. Can you explain more for me? Can you explain it to me?
Please speak louder. Please speak up.
6. Can you slow down? Take your time, okay?
1. He is not in now. he is not in at the moment
There is no answer in Mr. Scott's office. There is no answer in Mr. Scott's office.
He is here, but he is not at his desk now. He came to work, but he is not at his desk now.
He hasn't come to the office yet.
I'm sorry, but he is out now. Sorry, he just went out.
* * * Analysis * * *
1. Among the reasons for absence, the sentence "going to the toilet" should never be said.
2. When expressing in or out, you can also use a simpler expression: He's in (out). /He is not in the office. /He is not in the office.
on vacation
1. He is off today. He is on holiday today.
He is on vacation this week 2. He is on vacation this week.
He is on vacation until next Wednesday.
went home
1. He has left today. He has gone back.
He is going home today. He has gone home.
He has gone home. He has gone home.
sick leave
1. He is absent because he is ill today. He did not come today.
He called in sick today. She called in sick today.
She is on maternity leave now. She is on maternity leave.
on a business trip
1. He is in new york on business. He is in new york on business.
He went to new york on business until July 22nd. He has gone to new york on business and won't be back until July 22nd.
He is on a business trip. He is on a business trip.
I will pass on your message.
1. I will give her your message as soon as possible. I will tell her the news of Jenny as soon as possible.
The person you are looking for has been transferred.
1. Sorry, Mr. Scott was transferred to our branch office.
Sorry, Mr. Scott has been transferred to the branch office.
Mr. Smith took over his work. I'll put you through. Just a moment, please.
Mr. Smith took over its work. Just a moment, please. I'll put you through.
The person you are looking for has left his job.
He left the company last week. He left the company last week.
He is no longer in this company. He no longer works in this company.
1. When will he come back? When will he come back?
When do you expect him to come back? When do you think he will come back?
Will he come back soon? Will he come back soon?
Do you know when she will come back? Do you know when he will come back?
I'll call again
1. I'll try again later. I will call back later.
I'll call again in an hour. I'll call again in an hour.
I'll call back later. I will call back later.
Please tell him I called and I'll call him again tomorrow. Please tell him I called and I'll call him again tomorrow.
How to contact him?
1. How can I contact him? How can I contact him?
Can you tell me where I can find him? Can you tell me how to find him?
What is the easiest way to contact him? What's the fastest way to find him?
4. Can I call his mobile phone? Can I call his cell phone?
Please send me a fax/email.
1. Can you send me the data by email?
Can you fax the data to my office?
Can you send the data by fax?
4. Can you send me the data?
translate
1. Can you send me the information by email?
Can you fax the information to my office?
Can you fax that information?
Can you send me the information?
The fax is missing pages.
1. Some pages are missing from your fax. A few pages are missing from your fax.
We didn't receive the third page of your fax. I didn't receive the third page of your fax.
We didn't receive your fax, could you send it again? We didn't receive your fax. Can you send it again?
Your fax is unreadable. The fax is unclear.
Your fax is difficult to read because the letters are too small. Your fax words are too small to read clearly.
It's time to meet
1. Is it possible to meet Mr. Scott this week? Can you meet Mr. Scott this week?
I want to meet you the day after tomorrow. I want to visit you the day after tomorrow.
I want to talk to you about new products. I want to talk to you about new products.
I'd like to make an appointment with Mr Scott. I'd like to make an appointment with Mr Scott.
* * In foreign countries, you must make an appointment in advance from visiting people to meeting the boss of the company. It is impolite to ask for an interview directly or temporarily unless it is urgent.
Change appointment date
I want to cancel my appointment with Mr. Scott. I want to cancel my appointment with Mr. Scott.
Something urgent has come up. Can I postpone our appointment? Something urgent has happened. Can our appointment be postponed?
Can I ask you to postpone the meeting until the day after tomorrow? Can you put off the meeting until the day after tomorrow?
Common sentence patterns:
1. I recognized your voice at once.
I knew it was your voice as soon as I heard it.
I'm calling to ask you some questions about Jim. You know him, don't you?
I am calling to ask a question about Jim. You know him, right?
Oh, Mary, I'd better go now.
Oh, Mary, I have to hang up.
4. Is the boss coming?
Is the boss here?
5. all right. I'll let you keep working.
All right, get back to work.
6. Can I call you later?
I'll call you later, okay?
7. Call my home.
Call my house.
8. Of course, I will make sure that he receives your message.
Of course, I will certainly convey your message.
9. Hello! Is that you, Tom?
Hello, are you Tom?
10. I can recognize your voice anywhere.
I can hear your voice everywhere.
1 1. I can't believe I finally found you.
I can't believe I finally got in touch with you.
12. I tried to call you several times, but you were not in.
I called you several times, but you were not in.
13. Oh, someone is knocking at the door. I have to go.
Oh, someone's coming. I have to get the door.
14. I have to say "goodbye".
I have to say goodbye.
15. Nice talking to you.
Nice talking to you.
16. Me too. Bye.
Me too. Goodbye.
17. What's your fax number, please?
What is your fax number?
18. I'll think about it and call you as soon as possible to discuss the details.
I'll think about it and call you as soon as possible to discuss the matter in detail.
19. I will look forward to receiving your letter.