1. It is very important to chat with the guests about the personal charm of the service staff in B&B Inn, especially the role of the boss. Through effective and friendly communication, it is easy to make guests feel cordial and close the distance between the store and the guests. There are two common forms:
1) Focus on the guests: according to the characteristics of the guests (such as where the guests come from), tell the parts where the personal experience fits with the characteristics of the guests, such as friends, travel experiences, guests received, etc. So as to show the charm of your own personal experience and draw closer the emotional bond with the guests.
2) Around B&B: Ask the guests how they feel about staying in the hotel, and introduce the origin of the store and its future planning. Interesting things happened in the store, which made the guests intuitively feel the intention of the store and were moved by the spirit of the store.
2. Intimate pick-up service The location of some B&B inns is relatively difficult to find, or it is difficult for guests to arrive and leave the store. In order to make it easier for guests to travel, some homestays will take care of this section of the road.
1) landmark waiting: Some B&Bs will contact the guests in advance, and then send in-store waiters to wait at landmarks near B&B for the convenience of the guests. When returning to the store, the waiter can help the guests with their luggage and improve the service experience;
2) Pick-up and drop-off tools: In some B&B inns in scenic spots, guests can't drive in, but the scenic spots with luggage are far away, so B&B will choose to take a shuttle bus to pick up and drop off guests. An inn owner in Suzhou chose to pick up guests by tricycle. The special pick-up method was not opposed by the guests, but was regarded as the characteristics of the hotel and was well received by the guests.
3. Enthusiastic itinerary B&B guests are mostly tourists and leisure guests. B&B can combine the characteristics of these guests and provide some travel support in this process.
1) Travel guide: Shopkeepers can prepare a travel guide specially, and sincerely recommend some travel routes to help guests avoid the "pit" during travel. Some enthusiastic stores will take guests out to play "by the way" when they go out, and take them to some hidden local attractions, which is also a very good choice.
2) Travel equipment: Especially in special areas (such as mountains and plateaus), homestays can provide some support for guests' travel equipment. For example, Daocheng Yading Quiet Xiaoying Inn, because it is located in the plateau, many foreign guests don't bring enough clothes in summer, and the boss Sun Zhijie will take the initiative to lend his clothes to the guests, and stressed that if the guests don't wear more, they should not go to the scenic spot. The thoughtful move greatly moved the guests.
4. Conquer the guests and go out to eat. What guests value most is food and shelter. In addition to ensuring high-quality accommodation, some B&B inns "unexpectedly" won many guests' favorable comments on their meals.
1) breakfast design: it is unrealistic for a small hotel to provide the same buffet breakfast as a hotel, but it is not very convenient for guests who need breakfast or not. Many homestays or small hotels will choose to provide a delicious breakfast with clever matching, which can not only meet the basic needs of guests, but also earn countless powders for homestays.
2) Special dishes: In B&B's dining hall, if there are so many local special dishes, our signature dishes can grab the guests' stomachs, then grab the guests' hearts, and then promote repeated purchases.
3) Warm-hearted midnight snack: Because of going out to play, guests may come back to the store very late. At this time, the importance of the small kitchen is once again online, and a bowl of noodles and wonton are simply cooked for the guests. The midnight food store warms the guests from their stomachs to their hearts.