Whenever there is a problem in travel, the first thing that passengers think of is to call the railway 12306 customer service hotline. In order to better meet the needs of passengers, in recent years, the railway customer service hotline has also been upgraded, and new services such as intelligent customer service answering questions have been continuously introduced.
1. Open the high-speed rail housekeeper in your mobile phone 12306, and click the Personal Center in the lower right corner of the home page.
2. After entering the personal center interface, you can see that there are high-speed rail customer service centers and air ticket customer service centers.
3. After entering the customer service interface, you can contact customer service in the lower right corner of the interface.
Next, you will enter the interface of contacting customer service, where you can click on a question at will.
5. There is an option to leave a message at the bottom of the interface of related questions.
6. In the next interface, we can enter our questions and contact information, and then click Submit.
7. Of course, we can also contact the high-speed rail customer service directly and call 12306 to contact the customer service.
Dial 12306 correctly. If you want to inquire about online ticket purchasing operation, train delay and other information, you can dial "12306" directly and select the corresponding button according to the call prompt of manual customer service consultation.
If you want to inquire about the operation of a train, please ask the customer service staff to help plan the route, or consult the customer service in a certain area, you need to add the area code before dialing "12306".
Please note that dialing "12306" directly will automatically assign the nearest regional customer service hotline according to the place where your mobile phone belongs.
Note: Correct consultation with the customer service in the corresponding area can avoid the trouble of consulting the customer service in other areas and being told that they are not within the scope of consultation.