Memories of becoming a new employee of the company for three months. As a person who has just entered the society, I am very grateful to the company for giving me this platform for growth, so that I can constantly hone and gradually improve my quality and talents. In the past year, under the care and guidance of leaders and colleagues, I have gained a lot of technical knowledge and absorbed a lot of work experience through my own efforts, but there are still many shortcomings. Looking back on the past year, I have to work now.
Looking back on March 17 last year, it was an honor to come to the company. In the training class that day, the leader once said a word to our new employees: Although each of us is just a service person, together, more than a dozen of us are a team, and we must play a team role. To this day, I still remember this sentence clearly. Our company is a high-tech enterprise engaged in the development of tax application software. The developed software packages include online declaration system of transnational tax value-added tax, online declaration system of national tax income tax, online declaration system of local tax and online declaration system of export tax rebate. My job is mainly to solve customers' problems in the process of using software by telephone. In the eyes of ordinary people, the technical content of this job is not high, but it is not easy to be a qualified software customer service staff. It is not easy to satisfy customers with our working attitude and solutions.
When I first came to the company, I was not familiar with the company's software and could not effectively solve the problems reflected by some customers. After a period of training and study, I gradually have a more intuitive understanding of the company's software products and solved the basic problems raised by customers. In the process of solving customer feedback problems and communicating with customers, I also realized some new life truths: as long as you treat others with your heart and respect them, others will understand and respect you. In the process of answering the phone, you will encounter all kinds of problems, and maybe customers will consult with different attitudes. I think in the process of following the company to solve problems, we should first respect the customers, and we should calmly explain whatever feedback questions the customers ask. Only by standing on the customer's point of view and solving the problem seriously can we truly win the trust of customers. The work of the telephone service post requires the service personnel to pay attention, be patient and meticulous. In the process of work, I have caused some troubles to the customer's software guidance operation because of my negligence. Now that I think about it, it's all because I wasn't careful enough. I really shouldn't think about it. In addition, it is also important to be an excellent customer service staff. In the process of communicating with customers, occasionally customers will say some ugly words with emotions to complain about their dissatisfaction. At this time, you must learn to control your emotions, and never argue with customers with emotions. On the other hand, mentality is also very important. In the course of nearly a year's work, I deeply realized that only by maintaining a peaceful attitude in the course of work can I withstand various challenges and problems.
During the reporting period, my job is mainly to solve the customer's feedback calls, while during the non-reporting period, under the arrangement of the leader, I made a phone call back to the company. At the beginning, I personally felt that it was easier to call back during the reporting period than to deal with telephone problems. In fact, the two links are equally important. Although it seems simple to call back for a visit, the purpose is only to make customers pay the service fee on time, but the two links are actually complementary. If we don't solve the problem satisfactorily in the first link, that is, during the reporting period, we may be dissatisfied with our customers during the return visit, and may be misunderstood in the second link, that is, during the return visit. Only by grasping the two links at the same time can we let customers know that our company is paying attention to the use of customer software during the reporting period or during the non-reporting period.
In the course of nearly a year's work, I can actively participate in various business studies and trainings organized by the department. Through training and self-study, my business operation skills and basic skills of customer service have been improved to some extent. In my daily work, when I deal with customer feedback, I insist on using civilized language and being polite to others, and there are no customer complaints and other bad behaviors. Looking back on the past year, I am satisfied with my achievements. Also found that compared with the best partners, there is still a big gap and shortcomings, and sometimes in the process of communication with customers is not patient and careful enough. These shortcomings need to be constantly corrected and improved in the new year.
In the coming 20xx year, as a member of the customer service department, I hope our customer service department can make the service more perfect. What suggestions do customers have for improving our company's software? We should take its essence and adopt it in time. In addition, I think the company should also seek the opinions of customers in time when modifying the software and changing the declaration interface. Only by fully respecting customers and constantly improving the service level can our company split in the future development years.
Three months' study and summary for new employees of the company. In a blink of an eye, they have been working in the company for a month. The work of this month is summarized as follows:
First, strengthen study and adapt to the needs of new posts as soon as possible.
From government agencies to state-owned asset management companies, I entered a brand-new field of work. In the past, the management of state-owned assets was blank, especially the management of state-owned assets was very policy-oriented and legal, and many things had to be learned from scratch, which was very stressful.
In my spare time, I focus on the compilation of laws and documents provided by the company, and carefully understand and summarize them. At the same time, we can browse the relevant policies and experiences of the State Council SASAC and other state-owned assets management institutions through the Internet, and gradually accumulate industry knowledge, so as to enter the industry as soon as possible.
Second, do your duty and enter a new job role as soon as possible.
From the first day I entered the company, I devoted myself to my work. With the help of my colleagues, I quickly mastered the responsibilities and requirements of the company's secretarial work. Whether sorting out meeting minutes, drafting company documents or writing materials, we strive to do better.
According to the actual situation of the company, send and receive documents, meeting minutes, etc. Standardized, and initially revised the company's official document processing norms. In view of the current situation that the company's official document processing is not standardized, according to the requirements of the leaders, the comprehensive staff of all departments and secretarial staff of subordinate subsidiaries of the company have been trained in official document processing, so as to gradually improve the quality and level of official documents of the whole company and enhance the company's image. In addition, it is also ready to standardize the company's regulatory matters.
Third, some experience.
First, the company's prospects are broad and exciting. At present, the company's assets have reached more than 300 million yuan, plus the assets to be accepted, the company's assets will reach several billion yuan, and there are hundreds of subordinate enterprises. At the same time, with the construction of the four platforms, I believe that the company will develop into a powerful group enterprise and individuals will make great achievements.
Second, the management of state-owned assets is both policy-oriented and legal. The management of state-owned assets involves many policies and laws. As a company secretary, I must constantly strengthen my study to meet the needs of my work and become a qualified employee.
Third, the company is a warm family. The company is a united and cooperative team. Although I am a new employee of the company, I am deeply moved by the concern and help of company leaders and colleagues in my work and life. I will also carry forward this fine style of unity, friendship and mutual assistance in my future work.
The new employee has been in the company for three months, almost half a year. As a financial cashier in the company, I reviewed my working process from unfamiliar to familiar. I have learned a lot and thought a lot in my work, and I have found several points from my own work:
1. Careless work: when I first came here, I thought I knew everything, and I was clumsy and often careless, which led to frequent mistakes in my work and unnecessary troubles. In the future, we must pay attention to the details, we must not miss the inspection, we must start from every little thing, do it carefully and thoroughly, and ensure the quality and speed when we find the law.
2. Work impatience: Being a cashier is boring, lifeless and passionate, so I often make mistakes in my work and my business is unskilled, which leads to my own mistakes such as not checking documents carefully, misreading figures, not taking notes and thinking with my head. You should exercise your will and patience in your future work.
3. Fund management is not strict: there are financial expenses in the work, and they are given funds without going through the necessary procedures, resulting in unreasonable loss of funds. In the future, we should strictly and rationally use capital expenditures.
4. There is always anxiety at work. In order to finish the work, it leads to some mistakes in details and some mistakes that should not appear.
During this time in the company, I learned that I should be careful, earnest and kind in dealing with interpersonal relationships in my work, study and life, and make extraordinary work in ordinary jobs.
Three months' study and summary for new employees of the company. Through training, study and daily work accumulation, I have a certain understanding of Dafa.
In July, I met Mr. Du at the Hangzhou Senior Talents Exchange Conference. The first message I got was the introduction of the new factory album. At that time, I just felt that the enterprise was very big. After talking to Mr. Du, I feel that the boss is very approachable. I don't know much about other aspects, especially the chemical fiber industry. Through three months of personal experience, I have a certain understanding of the chemical fiber industry and companies. The concept of the company is popularly interpreted by General Du as "fifty cents", which is really appropriate. I quite agree with this idea. The company's development does not forget the feat of repaying the society, which is admirable. The company's concept of people-oriented and respecting talents is implemented in practical work, which is an important reason for Dafa's development and growth. It is really not easy to achieve leap-forward development in eleven years. Striving for the first place in the world is the ambition of Dafa, and it is also the core driving force to unite talents. Now it plays an important role in polyester staple fiber industry, and it will be more brilliant in the future.
Second, abide by the rules and regulations, work hard, and constantly improve their literacy.
The professional ethics of love and dedication is the guarantee for the smooth development and ultimate success of every job. During these three months, I can abide by the company's rules and regulations, do my job well, never arrive late and leave early for three months, complete every task enthusiastically, enthusiastically and conscientiously, earnestly perform my post responsibilities, unite my colleagues in daily life and constantly improve team spirit. A book "details determine success or failure" makes me full of pride. A positive and open-minded attitude, a good habit, a plan and timely completion are so important that it ultimately determines a person's success or failure. This book gives me a better understanding of my life. I am eager to make a breakthrough, and I will always remind myself in my future work and life to make my future life more and more exciting.
Three, seriously study the job functions, work ability has improved.
According to the current division of work, my main task is (1) to be responsible for company training; (2) Responsible for the identification of work-related injuries; (3) Part of office writing and temporary work. Through the completion of the above work, I realize that a competent manager should have good language skills, fluent writing skills, strong organizational and leadership skills, flexible problem-solving skills, effective external communication skills, and planning and preparation skills for large-scale activities. In my old company, I just managed a lot of work, and most of the work was done by subordinates. Now I do it myself and find a lot of seemingly simple jobs, but there are still many skills in it.
Four. Shortcomings and areas that need improvement.
Although I have been here for nearly three months, I still don't know much about the production process, and there is not much time to go to the production site, and the familiarity of the personnel is not enough. I haven't formed a systematic plan and a long-term plan for the division of labor. With the further familiarity with the company and work, I also hope to lead more assignments in the future. I think doing more work can better reflect my life value. My profession is good at diligence, but I am not good at leisure. In my future work, I will read more books, ask more questions, study more and practice more, learn more business knowledge and improve my business skills. There is no end to learning, the times are developing with each passing day, and the knowledge of various disciplines is changing with each passing day. I will study all kinds of knowledge persistently and use it to guide practice. In the future work, we should strive to be good staff assistants of leaders, give full play to our creativity and make contributions to our development.
V. Some suggestions.
The company is in the enterprise transformation period, which is a very critical period. During this period, efforts should be made in management. The quality of enterprise management will determine the success or failure of enterprise transformation. First of all, it is necessary to strengthen the change of ideas and training, especially for management cadres to change old ideas and change from practice to management. Regular participation of leading cadres in external training can broaden their horizons and learn management theory. Secondly, the company should improve the management system, clarify the post authority, establish the incentive mechanism and improve the assessment method. A good system can change people's behavior, motivate employees and strengthen management. Third, we should do a good job in training successors. It is also an objective law that mature people who have been established for eleven years and started businesses in those years have gradually become old people. From now on, we should do a good job of mentoring old comrades, pass on their good practices and stay here forever. Fourth, we should not only introduce talents, but also make good use of talents, especially tap the existing talents within the company and give full play to the role of all kinds of talents.
After three months of study and summary, the new employees of the company have been in the company for three months. Through the care of leaders, the help of colleagues, and their own efforts and adjustments, they have basically integrated into the big family of the company. At the same time, I have some preliminary understanding of the company's organizational structure and workflow. At the same time, I also have some experiences and ideas. I want to take this opportunity to talk about:
First of all, talk about the changes in my mentality during this period. Frankly speaking, it is hypocritical to say that you have devoted yourself to your work with fire enthusiasm since you came to the company. It can be said that the process of work during this period is also a process of constant adjustment and maturity of my own mentality. At first, I felt that no matter what I did, I wouldn't feel hard, as long as I played my specialty, but I asked myself, why did I apply what I had learned in the first place? What's your specialty? I just joined the work.
I don't know my place. Without a trace of psychological preparation, the company arranged for me to collect and sort out information. At first glance, information collection and data statistics seem boring and unremarkable. It is easy to finish the work, but it is not easy to do it well and creatively. Therefore, I gradually understand that I have the opportunity to develop my talents and increase my knowledge in all positions. If we can do the most ordinary work with full enthusiasm, we can also become the most exquisite workers; If you do the noblest work with indifference, you are just a mediocre craftsman.
The adjustment of mentality makes me more aware that no matter what I do, I must do my best. Whether this spirit can determine the success or failure of a person's future career. If a person understands the secret of avoiding hard work through hard work, then he has mastered the principle of success. If he can make active efforts everywhere, he can enrich his life experience in any position. If you have a positive attitude, you will be successful all your life. I will take the company's business philosophy as the coordinate, combine my knowledge background with the company's specific environment, make use of my energetic and receptive advantages, learn business knowledge and leading technology, and do my bit for the company's development.