Domestic helper
Its family services include: family cooking and eating, family cleaning and sanitation, housework (washing and ironing, paying miscellaneous fees, etc.). ), family care (medical care, care for illness, care for mother and baby, care for the elderly, care for patients to chat, family health care, etc. ), serving the host (helping the host to change clothes, shoes and feet, etc. ), beauty care, artistic flower arrangement, home gardening, home care.
Household guanjia
Its family services include: family education (cultural class counseling, language counseling, computer counseling, art counseling, art musical instruments), family communication etiquette, production and management, investment and financial management, legal services, job selection and employment, psychological counseling, etc.
Butler-style housekeeper
Its family services include:
Health and dietary nutrition management of all family members;
Coordinate the relationship between family property management and related community property management;
Arrangement of daily life flow: file management of family member information;
Handling of family members, relatives and friends, and social relations;
Maintenance of family facilities; Management of daily living expenses and family finance;
Assist in the management of family members' studies;
Treatment of illness contact, medical treatment and accidents of family members;
Maintain the personal safety and property safety of family members;
Public relations management of family and social relations in large-scale family activities; A person who has been professionally assessed as having the qualification and ability of domestic service.
Domestic service personnel are divided into two levels, namely domestic workers and domestic engineers.
Usually, what we call domestic servants only refers to domestic servants, that is, the name stipulated by professional standards: domestic servants.
housewife
According to the requirements, do housework for the family, take care of the elderly, the weak, the sick and the disabled, and manage family-related affairs.
Domestic helpers are divided into three grades, namely junior domestic helpers (national vocational qualification level 5), intermediate domestic helpers (national vocational qualification level 4) and senior domestic helpers (national vocational qualification level 3).
Basic quality of domestic workers: 1. Family service is to serve the people, but also to solve problems for the people and make contributions to the country. A person can't just pay attention to his work, how much money he gives and how much work he does. Being a domestic servant is an integral part of the whole society. From a certain point of view, we are serving a family and one person, but on the whole, we let other members of a family work for the country with peace of mind, which can be regarded as sharing worries for the society and serving the country. Our work will also be respected by society. We should establish the concept of helping others. When doing housework, we can often see many families in need. Facing these families, we should not only consider our own gains and losses, but also consider them from the perspective of mutual assistance. Think of yourself as an angel who solves problems for others, so that you can do your work with peace of mind, and at the same time. While helping others, I also gained the joy of my own dedication, created a stage for my employment and the value of my life, and made more sacrifices and dedication for my children and family.
2. Face life with a smile. Maybe there will be many disappointments in life, but don't be discouraged and pessimistic. Living in this world is a privilege and the greatest happiness of life. There is a famous saying: "since ancient times, great talents have suffered more, while dude children have fewer strong men." A person who is extraordinary and brave enough to face a miserable life will always be a strong one in life, while a person who is satisfied with everything and everywhere will be silent in eternal happiness. Only the causal cycle of pain and happiness constitutes a rich life. Therefore, sometimes adversity is also a post station in life, so you should relax.
3. learn to be tolerant. Tolerance of others is a virtue, an ideological accomplishment and the true meaning of life. You can tolerate others, and others can tolerate you. This is the dialectical principle of life. Remember this sentence: when we send flowers to others, the first thing we smell is ourselves. When we grab the mud and want to throw it to others, it is our hands that get dirty first. So we must learn:
(1) The length of tolerance: Everyone has his own strengths, and we should learn from others' strengths to make up for our own shortcomings.
(2) Short-term endurance: gold is not enough, and no one is perfect.
(3) Tolerant personality: People have different personalities.
(4) Tolerate people's mistakes: people are not sages, to err is human.
(5) Advantages of tolerating others: Others should be happy with their achievements.
It is very important for domestic servants to establish a good relationship with users. As a psychological relationship between people formed in interpersonal activities and interpersonal communication, interpersonal relationship has a profound impact on everyone's work and life. Good interpersonal relationships, harmonious feelings between people, mutual understanding and consideration, and mutual cooperation and coordination in work can make people happy and satisfied with their work, which is an important factor to improve their work performance. On the contrary, interpersonal tension, mutual suspicion and vigilance between people will inevitably have a negative effect on people's psychology, affect work mood and reduce work performance. Therefore, domestic servants should pay attention to coordinating interpersonal relationships with employers, family members and neighbors in their work and life, and create a harmonious working atmosphere. Be lenient with others, be strict with yourself and treat others with a positive attitude; Enthusiastic, cheerful, sincere, confident, kind and helpful; Open-minded, emotional stability, strong self-control, personal interests should focus on the overall situation, not haggle over every ounce; Be humble and seek advice, communicate actively, be ashamed to ask more questions in everything, and don't be self-righteous; Usually take the initiative to enhance communication and understanding between the two sides, and don't let misunderstandings and estrangements arise; A smile is worth a thousand dollars. If you always work and live with a smile, you will add joy to this family. Smiling will always infect each other, nourish each other's hearts, and customers will be close to you and smile back.
4. Learn to empathize and be grateful. Housekeepers should learn to love others more than themselves, put themselves in others' shoes, respect their independence, and not be complacent or deformed when frustrated. They should count the blessings that life has given us. More than 90% of the things in our life are good things to be grateful for. Only 10% of things are not satisfactory, but they are enough to help us grow. We should get our own strong happiness from giving and hurting. Be grateful to the person who hurt you, because he honed your mind, and be grateful to the person who cheated you, because he enhanced your wisdom; Be grateful to the person who slanders you, because he honed your personality; Be grateful to the person who whipped you, because he inspired your fighting spirit; Be grateful to the person who abandoned you, because he taught you independence; Be grateful to the person who stumbles you, because he strengthens your legs; Be grateful to the person who scolded you because he reminded you of your shortcomings. Appreciate all the people who make you strong.
Domestic servants should not only respect themselves, but also know how to respect and help others. Find the point of convergence between yourself and users, that is, do a good job in service, promote family happiness and social progress, find fun in work, get exercise and promotion. Contribute to the construction of a harmonious society.
housewife
In the process of providing domestic service, personnel engaged in the management of family affairs and domestic service activities. Housekeepers are divided into three levels, namely, third-level housekeepers, second-level housekeepers and first-level housekeepers, and they are the business entities engaged in domestic service activities set according to law.