1, PC: On the top right of the product page, click the "Contact Customer Service" button to consult online customer service.
2.APP: In the lower left corner of the product page, click "Contact Customer Service" to consult online customer service.
JD。 COM's self-service customer service responsibilities:
1. Be familiar with in-store treasures, be able to effectively recommend and answer products for different customers, have a clear understanding of in-store activities, remind customers in time and note their special requirements, and communicate with the warehouse in time, mainly to guide customers to buy.
2. After placing an order in the customer service background, it is necessary to send the order out of the warehouse in time, make clear the order of cash on delivery and online payment, and fill in the waybill number. For large-value products, it is best to track the logistics of the products after delivery, whether there is receipt or whether there is receipt confirmation after receipt, so that customers may be able to answer questions freely.
3. After the goods are delivered, keep in touch with customers, record relevant information and handle them in time. Feedback opinions and suggestions, including customers' complaints, listen carefully to customers' complaints and dissatisfaction, and give reasonable answers. Customer service staff in JD.COM need to solve problems for customers as soon as possible, serve customers dutifully, and satisfy customers to the maximum extent.
4. Service is more than simply answering the buyer's questions. As customer service, we should guide customers, analyze their needs, think from each other's point of view, and maybe bring more friends to spend. Customer service is not a one-time service. Maintaining old customers is always more reliable than finding new customers.
5. Be professional, use words properly, have strong communication skills, and take the initiative to find topics.
6. Have the skills and skills to promote orders, be patient and meticulous, patiently explain, carefully tap customers' electricity, find customers' concerns, highlight the advantages of amplification, promote delivery, timely after-sales and timely answer questions.