"12345" government service hotline refers to the centralized government service channel, which aims to facilitate citizens to reflect problems to government departments and seek solutions. The answering department of the hotline covers urban and rural construction, medical and health care, social security, environmental protection, education and culture, production safety, price supervision, business services, transportation and other fields. Hotline 12345 can make complaints, consultations and suggestions by telephone, internet, mail, etc. As long as citizens dial 12345, they can consult the service information of relevant departments, inquire about policies and regulations, and reflect problems in daily life. Relevant departments will also actively take effective measures to solve citizens' problems. It should be noted that when citizens use 12345 to complain, they should provide real questions and contact information, and submit relevant supporting materials as required to ensure the smooth resolution of the problems.
12345 how can I know the progress of handling a complaint? Members of the public can give feedback to the staff of the hotline 12345 on the progress of handling, or learn about it through government websites and social media.
"12345" government service hotline provides convenient and quick channels for complaints, consultation and suggestions for the general public, which is conducive to promoting communication and interaction between the government and the public and safeguarding the legitimate rights and interests of citizens. At the same time, government departments should actively listen to the public's problems and needs and take effective measures to solve the problems.
Legal basis:
Article 41 of the Administrative Licensing Law of People's Republic of China (PRC) * * * The administrative organ shall set up an administrative service center to undertake the duties of administrative examination and approval, administrative service, acceptance, consultation, notification, handling, publicity, supervision and complaint handling.