95598 is a national power supply service hotline, which is mainly responsible for providing local power supply services and explaining power policies. The call center of State Grid is divided into two centers. China Southern Power Grid governs Guangdong, Guangxi, Yunnan, Guizhou and Hainan, and each province has a call center. The number of the call center is 95598.
If you have any questions about power supply, you can call the 95598 power supply service hotline to provide users with services such as electricity business consultation, electricity fee inquiry, power outage information, fault repair, complaints and suggestions 24 hours a day.
Dialing content of 95598 telephone
Call customer service and choose according to the prompt, for example:
Please press "1" for electricity and electricity inquiry.
If the customer needs to inquire about the electricity bill, please use the voice service function as far as possible, enter the region and account number according to the voice prompt, and the system will remind you to enter the inquiry date. For example, enter 06 for the electricity bill in June, ending with "#". The system will inform them of this month's electricity bill and detailed electricity bill, please wait patiently. If the system prompts that the bill has not been settled this month, please check whether there is a single or double month calculation error, or the electricity bill has not been settled, or you can check again according to the situation.
Please press "2" for power outage plan inquiry.
If customers need to inquire about the power outage information, please use the voice service function as much as possible, press the voice prompt to enter the area, press 1 to be prompted to enter the recent power outage information, and press 2 to specify the date. Query the input date according to the specified date. If the power outage information is on 12, enter 12 and end with "#". The system will inform you of the details of the power outage that day. Please be patient. If the system prompts that there is no power outage information on the specified date, please check whether the date is entered incorrectly or there is no power outage information, or you can inquire again according to the situation.
Please press "3" to view the troubleshooting information.
The contents of power failure repair report are divided into: high-voltage equipment failure, low-voltage line failure, low-voltage switch failure, abnormal situation of power supply equipment, electricity meter failure, customer internal failure (paid service) and so on. Please describe the failure phenomenon you reported for repair in detail as much as possible. The obvious reference objects near the fault point can help us reach the fault site faster, correctly judge the fault type, and leave the specific contact name, detailed address and contact information so that we can contact you in time.
Please press "6" for business development and installation inquiry.
Customers need to inquire about business development information, use the voice service function as much as possible, input the business development inquiry number according to the voice prompt, and systematize the application category of business development and the work content of the current business development process. Please be patient. If the system prompts that there is no specified query number, please check whether you have entered the wrong query number, or you can query again according to the situation.
Please press "0" to transfer labor.
If you need to know the common sense of electricity use and other electricity problems and need electricity service, please choose manual service according to the voice prompt. When transferring manual services, you need to wait in line for incoming services. Please be patient. When the phone is connected, you will automatically report the service number of the customer representative. Remember, it is easy to track the quality of service. After the customer representative answers, he will wholeheartedly provide you with quality service.