First, contact through the "Help" column in the background of the seller center.
Many sellers know this contact channel, but there are also feedback fro
First, contact through the "Help" column in the background of the seller center.
Many sellers know this contact channel, but there are also feedback from sellers. It seems that in the latest revision of Amazon, there seems to be no contact with customer service.
Is that really the case?
The answer is no.
In the background of the latest version of Amazon Seller Center, Amazon did adjust the list of questions and contact customer service. On the basis of sorting out many questions, many simple question lists and corresponding answers are directly given, but the purpose of doing so is nothing more than simplifying the process and reducing the workload of customer service. After all, the cost of each customer service is not low. If it can be solved with a list, it will save costs without lowering the level of customer service, which is also in line with Amazon's consistent frugality concept.
So, if the question you want to ask is simple, just about the basic operation of the platform, I suggest you read the content in the question list carefully, so that you can find the answer and be familiar with the rules and specifications of the platform. I think this is really an indispensable lesson for sellers.
But if the problem we encounter is really personalized, do we need to contact Amazon customer service directly to solve it? Just read a few pages patiently.