1, Intelligent Voice Service:
The call center system can flexibly customize the intelligent voice function and realize a variety of telephone self-service.
24-hour online, sharing the pressure of manual customer service, setting different response modes such as working days and non-working days according to the needs of enterprises, and providing customers with various self-help consulting services and intelligent answers. If intelligent voice can't solve the problem, you can switch to manual customer service and deal with the problem with man-machine cooperation.
2. Intelligent allocation of automatic call distributor:
Intelligently allocate the calling phone, or transfer the call to the corresponding agent according to the allocation rules set by the system. Flexible configuration helps to improve the working efficiency of agents, reduce the waiting time of customers and improve the call connection rate.
3. Call screen:
When a customer calls, the system automatically pops up the basic information of the customer and displays the historical communication records. No matter who answers the phone, they can fully grasp the customer's situation and provide accurate and efficient service.
4. Customer information management:
Professional customer information management system can effectively improve the service ability of agents, improve the management level of enterprises, serve customers more pertinently, and enhance customer loyalty and satisfaction. A deeper analysis of customer needs and consumption patterns will enable enterprises to formulate their own product pricing strategies and marketing strategies.
5. Data report:
The call center system automatically generates various business reports to check the operation data of the call center. There are traces to follow, making development plans for managers, providing valuable decision-making reference for enterprise managers and making enterprise management more flexible.