Service content:
(1) Accepting reports, complaints and consultations on labor and social security business in the whole province;
(two) to provide national and provincial laws, regulations, rules and normative documents on labor security;
(three) to provide consulting services for the provincial labor and social security department to handle the formalities;
(four) to provide the Guangdong Provincial Social Insurance Fund Administration with social security services such as the information of the insured units and individuals;
(five) to provide basic medical insurance information inquiry services for urban workers in Guangzhou;
Service mode:
Provide manual and automatic services in Mandarin and Cantonese.
Main functions: answering policies, accepting reports and complaints, sending fax documents, playing the recording of policy questions and answers, sending short messages, sending emails and replying messages; Automatically listen to the recording of policy questions and answers, automatically request fax documents, and automatically query social insurance information.
Legal basis: Article 2 of the Labor Arbitration Law of People's Republic of China (PRC) This Law is applicable to the following labor disputes between employers and employees in People's Republic of China (PRC):
(1) Disputes arising from the confirmation of labor relations;
(2) Disputes arising from the conclusion, performance, alteration, dissolution and termination of labor contracts;
(3) Disputes arising from delisting, dismissal, resignation or resignation;
(4) Disputes arising from working hours, rest and vacation, social insurance, welfare, training and labor protection;
(five) disputes arising from labor remuneration, medical expenses for work-related injuries, economic compensation or compensation;
(six) other labor disputes as prescribed by laws and regulations.