Summary of intermediary work 1
20xx is an extraordinary year for us. During this year, the company experienced the process from emergence, developmen
Summary of intermediary work 1
20xx is an extraordinary year for us. During this year, the company experienced the process from emergence, development to continuous growth. Qi Xin has made concerted efforts, sincere solidarity, mutual assistance and win-win results, and found a new home for a large number of customers. While serving the society, we have also achieved ourselves and realized our self-worth. And I am also very honored to join our extraordinary Xintiandi family in this extraordinary year and open a new chapter in my work and life.
Looking back on this year, it is like a dream, and I feel infinite. I never thought that I would be engaged in such a job in my life, and I never thought that I, a "three noes" with no education, no background and no money, could have such a high income. I often say to my colleagues and friends, "The first half of my life was really in vain, and a new life has just begun. I want to be grateful for these achievements. I am very grateful to the company for providing me with this broad platform. Thank you very much for your concern and help. It is because of you that I have rapidly grown from a layman who knows nothing about real estate agents to a qualified real estate agent. Express my heartfelt thanks to the company leaders and all my colleagues.
On April 20xx 1 day, I opened a shop in the community and officially became a member of our Xintiandi family. At that time, I was an out-and-out recruit in the intermediary industry, and I had no confidence in myself. Company leaders and colleagues are very concerned about helping me and constantly giving me guidance and encouragement. I also know that there is no way out for starting a second business at my age. I can only succeed and not fail. I also understand that there are thousands of reasons for failure, and there is only one shortcut to success, that is, hard work, diligence and professionalism. I have made up my mind to do what I want to do. Many things happen. Through continuous efforts, I won the first place in the company's performance for five consecutive months and was affirmed and commended by the company many times. Up to now, in just nine months, I have realized the income from selling houses and renting houses, with a total income of nearly 10,000 yuan, more than the income earned in the past ten years. I am happy and satisfied, but I am never satisfied. I will only take these as the starting point of my next work and achieve higher income in the new year. At this moment, I have a higher goal in my heart, and that is to strive to be an intermediary industry.
This year, with the help of company leaders and colleagues, I kept learning from them, groping and improving, and gradually gained some insights into the industry and mastered some experiences and methods. Here, I want to share with you briefly. Please correct me if there are any mistakes.
First, skills reflect professionalism. First of all, start with personal image, formal, decent and professional. There is no second way to change your first impression. Consolidate basic skills. Take an active part in company training, take notes and read again and again. What you hear is not your own, but what you can use is your own. Finding the owner and home of the house for customers is all our work. We are matchmakers between customers and houses. Grasp the customer's demand in detail, guide the customer to correct the demand, learn to find the selling point of the house and find the contact point between the selling point of the house and the customer's demand. Establish detailed archives of nearby real estate, skillfully calculate the transaction cost of real estate, and ensure that customers will answer questions when consulting.
Second, service satisfaction. From the first impression of customers entering the door, we will satisfy customers anytime and anywhere and strive to exceed their expectations. After the transaction, customers should establish customer files, provide good services and make efforts to introduce customers.
Third, the goal is to pursue advanced. Successful replication is the fastest way to success. There is a reason for success. If we can find the success of others and use it for us, we will be as successful as others.
Fourth, cooperation focuses on sincerity. Cooperative housing accounts for a large proportion of our turnover, sincere cooperation and priceless credit. Good cooperation will bring better business. Looking ahead, opportunities and challenges coexist. After all, I have only worked in this industry for nine months. Compared with those veterans who have worked for several years, I am still a recruit.
There are still many places to learn and improve. In the new year, I will take my previous achievements as a new starting point, guard against arrogance and rashness, continue to improve my ability and quality and strive for greater success.
First, I will strengthen my study and constantly improve my professional skills. The real estate industry is greatly influenced by state regulation, and a thorough understanding of policies is the premise of doing a good job. It is necessary to understand the background and purpose of the policy and the possible adjustment direction of the policy in the next step. Take company training as an opportunity to continue to strengthen basic learning. Continue to improve the real estate files and customer files, distinguish between customers who have been sold and those who have not, provide targeted promotion and services for customers, and improve the promotion success rate and customer service level.
Second, warm service, honesty, improve customer service level. Our intermediary industry is a service industry. We should establish a correct service concept and treat our customers like relatives and friends, which will make our customers feel close to us and bring us closer to them. We are not selling houses for customers, but choosing houses for our relatives. Once we gain the recognition and trust of our customers, our success rate will be greatly improved.
Third, stick to the end and let nature take its course. We should try our best to receive customers. Even if customers have seen many houses, we should be patient. As long as they want to see it, we will work harder. We will never give up until the last minute.
Finally, I wish the company leaders and colleagues in all branches good health and all the best; Quickly sell the house, most of the money, and have a good time in the New Year; Let's achieve better results in the 20xx year full of expectations! thank you
Summary of intermediary work II
Since I entered Shengfeng Company for several months, I am very grateful to the company for giving me a learning platform and cultivating me! Let me fully show my self-worth, thank my colleagues for their guidance and help, let me keep learning and making progress in my work, and gradually improve my quality and talents.
I remember when I first entered the company, I didn't know anything and my social skills were poor. There were a lot of questions on the phone. I don't know much about the real estate business, which makes my clients nervous and stuttering. With the support and guidance of leaders, there is no such feeling of confusion now. Business knowledge has also improved. But unfortunately, I didn't contribute much to the company. Among my colleagues who just started to do real estate this year, I was the first to enter real estate, with the least performance. Come to think of it, I still have many shortcomings:
1, business knowledge is not skilled enough;
2. Not mature and steady enough to do things, not confident enough;
3, eager for success, unable to control in advance, do not think about many problems;
4. In dealing with problems independently, under the impact of the primary market and the secondary market, the persuasiveness to customers is not perfect;
5. Dress and language expression are not very good;
6, strong dependence, sometimes even a simple thing will go wrong.
Being able to do a good job is the premise of completing the plan and goals well, which requires me to have a solid professional foundation. In the future work, I will make progress in my study, mature in my study, contribute my own strength to the development of the company, hone myself in practice, and become an excellent employee who is independent of salesmen, has professional knowledge and noble professional ethics. The new year of 20xx is a new starting point, new opportunities and new challenges for myself. We should actively learn from those colleagues who have made steady achievements in dealing with people, ways of doing things and communication. , learn from each other's strengths, overcome their own shortcomings, do a better job, improve their professional ability and achieve their goals. I hope this report can be an opportunity to promote our progress, lay a good foundation for greater achievements in the future, create more benefits for the company, and at the same time let ourselves grow and be conducive to our development. Let's take off together!
Another wish: the company and colleagues will create brilliant achievements in the new year!
20xx65438+February 28th
Summary of intermediary work 3
In the process of sales, my feeling is that all sales are the same, but the products we sell are different. So how can we improve our sales skills after mastering product knowledge? I think I summed up the following points in a few days of internship:
1, mental state preparation.
In the sales process, if the salesperson has a good mental state, it will give customers a positive, energetic and positive atmosphere, so this positive and positive mood will always affect customers and make them feel that they are infected by emotions, so that customers can stay in our store for a longer time and always choose the right clothes. The performance of mental state is also shown on our gfd. Only salespeople with certain etiquette knowledge can make customers feel the value of the brand, because when looking at a brand, our salespeople directly reflect our brand image, so the improvement of the quality of salespeople is also an important symbol of brand promotion. Excellent salespeople with good mental state are more likely to make a deal.
2, physical preparation,
If we have a good body, we can keep vigorous energy and work better. During this time, the station service in the store made me feel very tired, and made me feel better about my good health, so that we could work harder. Therefore, a dynamic team needs a strong body.
3. Preparation of professional knowledge.
When receiving customers, because they are not familiar with product knowledge, customers want medium-sized sweaters. I can't give them medium-sized clothes because I don't know the size of medium-sized clothes. When I was in a hurry, the manager took the medium-sized clothes to the customers. The after-sales manager told me that sweater No.32 is small, sweater No.34 is medium and sweater No.36 is large, which shows that you have some product knowledge. Because you can't provide him with a product that suits him. So product knowledge is very important in sales.
4. Be prepared for customers.
When we know the relevant product knowledge, we are the first to master the sales. In order to improve our sales performance, we also need to know the customer's personality and dress style. Only by knowing more about customers can we better grasp their psychology, establish a harmonious relationship with customers, create a relaxed and leisure shopping environment and be good at listening to every word of customers. Then analyze whether customers have the intention to buy and recommend clothes that suit them.
During the internship, the store manager's sales made me feel that knowing customers is the key to easy sales. After the customer tries on a dress, the store manager arranges the clothes he wears for the customer, which makes the customer feel that he is respected, and a kind feeling makes the customer have a good impression on the store manager. That is to be a good person first, and then do a good job in sales skills. Then the store manager made a very pertinent statement and evaluation on the clothes worn by the customers, and then told the customers how to match the clothes. If you dress like this, tell the customer what effect the clothes show, and then give them a reason to buy, so the customer bought the leather coat without hesitation. It seems so easy to sell, but in fact, many sales techniques are used here.
Summary of intermediary work 4
Time is in a hurry, and the wind and rain are hard to calm down. 20xx has arrived quietly, and we haven't had time to stop for a moment and look back behind us.
My footsteps, at this moment of saying goodbye to the old and welcoming the new, always feel unfinished when I look back on my work and life for a year?
So far, I have been in xx real estate for 9 months. From property consultant to store assistant, after a role change, I was assigned to xx store. Under the leadership of the store manager and the joint efforts of the real estate consultant, we completed the performance of 10 from April 26th to1October 30th, totaling RMB 10,000. Now transfer to xx Plaza Store. The environment has changed, but I always ask myself to have a serious and responsible attitude.
Summing up the past, I have seen many shortcomings of myself, and I should learn more from other colleagues. For example, the shop assistant in the center store can also invite customers who enjoy xx*** to clinch a deal while doing his own job, so he should take the initiative to follow customers who enjoy xx*** when he is free in the store to create more opportunities for property consultants to clinch a deal. Sometimes, it is not enough to just care about personal property consultants. We should also pay attention to their personal emotions, enlighten them in time, and try to make them have a good attitude to face their daily work. In addition, when the opinions of the property consultant and the store manager are not very consistent, and the property consultant cannot fully understand the execution method of the store manager's affairs, it is necessary to do the ideological work of the property consultant quickly and kindly point out the imperfections of the store manager. Always make them feel that they work in a harmonious environment.
Facing the present situation, I will build up my confidence, infect people around me with my personal work enthusiasm, activate the atmosphere in the store and improve their work enthusiasm. Assist the store manager and supervise the property consultant. For the shortcomings in my work, I strive to make progress and do my best!
First of all, do a good job of service. In terms of reception, follow the company's reception process and implement it seriously. Enter customer and housing information into xx in time. Remind the work arrangement of the property consultant. Only by communicating with the store manager (including the customer's situation and the real estate consultant's situation) can we have a unified understanding, and the steps are consistent. * * * Do a good job in the store and do a good job in the store performance for a long time.
Secondly, treat people with sincerity. Correctly handle the joys and sorrows, gains and losses, personal interests and collective interests. Adhere to integrity and dedication, earnestly learn from the strengths of others, humbly ask leaders and colleagues, and be a good assistant.
Then, be aggressive. While completing your work, help others moderately. I will constantly sum up and reflect, constantly urge myself to enrich my energy, improve my quality and business level, so as to adapt to the development of the times and enterprises and grow together with the company!
Finally, I wish the company prosperity!
Summary of intermediary work 5
/kloc-joined the insurance company on 0/20, and worked in an unfamiliar insurance company. Over the past year, with the kind care of the company leaders and the enthusiastic help of other supervisors, I have changed from an insurance layman to a person who can provide insurance consulting services to customers well. I haven't done anything illegal in my own business post, and I have worked together with the company's partners to successfully complete the tasks assigned by the leaders and superiors. The following is a summary report of my work in the past year.
First, strive to improve cultural literacy and ideological and moral level.
Actively participate in various political studies, theme education, activities, organizational activities and recreational activities organized by superior companies and branches and departments, without being absent without reason; Can adhere to the correct political direction, take the initiative to improve their political literacy and ideological and moral level from all aspects, and make continuous progress ideologically and politically.
Second, strive to improve professional quality and service level.
Actively participate in all kinds of business learning, training and examinations organized by superior companies, branches and departments, study diligently and be good at creation, constantly strengthen the training of their own business quality, constantly improve their business operation skills and basic skills of serving customers, master their own professional business skills and service skills, handle all kinds of businesses skillfully, understand all kinds of business products operated by the company and carry out targeted publicity and promotion.
Third, strict implementation.
Over the past year, we have strictly implemented the rules and regulations, internal control system and service regulations of superior companies and branches, insisted on using civilized language, and never acted beyond our authority or abused power for personal gain. There are no customer complaints and other irregularities. Spare-time life, not participating in gambling, buying illegal lottery tickets and other bad behaviors.
Four, complete the tasks assigned by the branch and department.
Over the past year, I have been able to work diligently, conscientiously, leave early and return late, stick to my post, contribute silently, and actively complete various tasks assigned by the branch and this department. Can take the initiative to take into account the marketing work and tasks of the department, and actively market e-banking business, various bank cards and other intermediary businesses.
Over the past year or so, with my love for insurance and in accordance with the requirements of superior leaders, I have gone all out to do all the work well and achieved certain results, which have been well received by leaders and comrades. Looking back on the past year, I am pleased with my achievements, but I also find that there are still some gaps and deficiencies compared with my partners in Xiu Xiu. But I have the confidence and determination to find the gap in my future work, bravely overcome the shortcomings and deficiencies, further improve my overall quality, and do a good job that I should do.
Summary of intermediary work 6
It has been 12 months in a blink of an eye, and the work of this year has come to an end. According to the actual situation of their own work, analyze and evaluate their own work, sum up experience and lessons, and put forward improvement methods, so as to learn from each other's strong points in future work and provide a basis for continuously improving their working methods and improving work efficiency in the future.
It can be said that second-hand houses have been in a downturn since 20xx. The state has formulated a series of policies for housing prices, which regulate housing prices through macro-control and micro-guidance, leading to the wait-and-see state of buyers, leading to the lack of real estate intermediary companies, and even some real estate companies closed several stores. It can be said that the real estate agency was very depressed in 20xx. This year, the state's main policies for real estate are: on June 26, 65438, the down payment for second homes was raised to 60%, and measures to restrict housing purchases were strictly formulated and implemented; 65438+1October 25th "Measures for the Administration of Real Estate Brokers" implements the State Council's important measures to strengthen the regulation and control of the real estate market, rectify the order of the real estate market, standardize the real estate brokerage behavior, and protect the legitimate rights and interests of the parties involved in real estate transactions and brokerage activities; On October 27th, 65438/KLOC-0, it was stipulated that individuals who bought houses for less than five years would sell them to the outside world, and all of them would be subject to business tax; On February 9, the benchmark interest rate of RMB deposits and loans of financial institutions was raised by 0.25 percentage point, and the interest rate of individual housing provident fund loans was raised. The interest rate of individual housing provident fund loans for more than five years was raised by 0.20 percentage points. All the above information is the new policy enforced by the state this year, which has eased the house price, but the rise in loan interest rate has also brought great pressure to buyers.
In the first half of 20xx, under the leadership of all the staff, we studied hard on real estate and deepened our understanding of other businesses of the company. Everyone has obtained the qualification certificate of intermediary practitioners through study, which also proves that our company is developing healthily and stably. In the first half of the year, with the cooperation of colleagues in the company, a * * * completed 19 rental housing, which is still far from our goal. The shortage is mainly due to the relatively small number of houses, and then the houses that meet the needs of customers are not actively found. We also actively cooperate with other businesses of the company in order to better expand the interests of the company.
In the second half of the year, three branches of the company opened at the same time. As for stores, stores are mainly the basic form of company sales. The sales task is undertaken by each store, and the plans and targets of each store are implemented and completed by each store. The performance in Sunshine New Town is really unsatisfactory. We only rent houses and have loan business. As a result, we also carefully examined our work attitude and summarized the following shortcomings. First, at work, we are not active enough and lazy. Second, the language is not rich enough when receiving customers. Not adaptable enough. The most important thing is not strong enough professional knowledge. Sometimes customers will ask some tricky questions, and they can't find completely correct answers.
Summary of intermediary work 7
In the year of 20xx, under the leadership of the company, all business personnel of this department carried out various tasks around the goals and tasks of 20xx, which are summarized as follows:
First, the overall goal completion:
Sales 175x yuan, 77% of the target plan (225) was completed.
Return 1 10x yuan, accounting for 6% of sales revenue.
(1) In terms of sales, it is mainly affected by the following factors:
1, the business of Guangzhou Light Industry Export Group declined seriously.
In 20xx years, the customer realized sales of 180x yuan. In 200x, due to the new leadership and new policies, Guangqing Company made a major reorganization and adjustment of its iron brand units this year. Especially after several major customers, such as Songbao Group and Huasheng Fan, obtained the qualification of iron brand, our carton sales business declined obviously, and the business of other iron brand customers was also affected to varying degrees. It is estimated that the sales of the whole Guangqing Group will be around 80x yuan this year, which is higher than the sales at the beginning of the year.
2. At the beginning of the year, Nengqiang Ceramics Group estimated that the customer sales were not less than 50%. However, because our current quality and price can't meet the needs of customers, our business share has not expanded, but is still shrinking. If we can consider preprinting, its sales share will increase.
3. Affected by quality and delivery. Nengqiang, Qiang Hui, Jinke, Oushennuo and other ceramic factories. They are all affected by factors such as paperboard strength, printing color difference and misregister. In addition, our color printing output was saturated in the first half of the year, and our customers could not keep up with the orders, which shook our confidence and affected some sales.
(2) In terms of capital withdrawal, the main reason is that Hongfeng Glass and Huasheng Fan failed to withdraw the due funds in time, and Huidebao Ceramics and Huasheng Fan increased their business share (the total sales of the two customers was 65%). Although some funds are not due, they account for a large part of accounts receivable.
In addition, due to the influence of the social market environment, the payment of general customers is delayed, which leads to the untimely withdrawal plan and affects the overall operation of the company.
Secondly, we have mainly done the following work:
1, pay attention to work discipline and professional ethics.
In view of the poor organizational discipline and low work efficiency of individual salesmen in this department, on the one hand, they adopt the way of individual heart-to-heart; On the other hand, we have strengthened the implementation, enforcement and supervision of the system. Perfect the work reporting system, significantly improve the mental outlook of sales staff and improve work efficiency. At the same time, timely educate and alert business personnel with some typical cases, develop good professional ethics and literacy, strengthen publicity and monitoring, and prevent the phenomenon of damaging the company's interests and image.
2. Strengthen the review of orders and delivery of inventory products, minimize inventory and reduce enterprise risks.
This year, we learned a lesson from the past, especially for the fan industry. We strictly implement the approval procedures for placing orders, control from the source, and always tell salesmen to actively communicate with customers and try their best to handle them, which has achieved certain results.
3. Improve the service quality and business ability of salesmen, and consolidate and develop the business of a group of old customers.
In our daily work, we ask salesmen to do the following:
(1) Strengthen communication and contact with customers and try every means to establish a good cooperative relationship;
(2) Work should be in place, services should be kept up, customers' production and operation situation and competitors' situation should be known in time, and problems should be handled in time when found;
(3) Feedback customer requirements and product quality to relevant departments in time, strengthen communication and cooperation with horizontal departments, and make our product quality and service meet customer needs;
(4) Concentrate on straightening out all aspects of the relationship between Huide and the factory, do a good job in pre-sale, sale and after-sales services, consolidate business and become bigger and stronger;
(5) Actively participate in the development of new business.
After the efforts in the first half of the year, we have successfully opened up two customers (Jiangmen Jinruibao Ceramics and Sanshui Lu Sheng Antenna Co., Ltd.), which are expected to become new profit growth points in the second half of the year.
(6) Strengthen the withdrawal of funds and avoid enterprise risks.
In terms of collection of money, the whole department has formed a * * * knowledge and put this work in the top priority position. For a long time, the two directors of this department have worked together to personally urge and assist the salesman to recover the payment according to the plan, and have never slacked off. So far, most customers return goods normally, and some customers return goods slowly for some reasons. (such as Hongfeng Factory and Huasheng Factory, etc.). )
Third, the existing problems:
1, the daily management of the department needs to be further strengthened;
2. The overall return of funds is not ideal, and it cannot meet the expected requirements;
3. The effect of warehouse pressing is not obvious;
4. Individual salesmen have weak sense of responsibility and work planning, and their business ability needs to be improved;
5. Lack of new business development and small business growth;
6. The tasks assigned by the company are somewhat divorced from reality, and unreasonable performance appraisal affects the working mood of sales staff.