Malicious harassment seriously infringes on the buyer's right to service satisfaction and reduces the consumer's sense of shopping security. Therefore, malicious harassment must be corrected in time and properly handled.
Second, which behaviors are "malicious harassment":
1, calling buyers frequently;
2. Mail articles attacking sexual harassment to buyers.
3. How do buyers complain about "malicious harassment"? What evidence is submitted:
Buyers who are "maliciously harassed" during the transaction can lodge a complaint within 15 days after the transaction is photographed.
When the buyer complains, he can submit relevant documents that can reflect the real situation, including screenshots of chat records between Alibaba Want Want and the seller, telephone call records, and express delivery documents of harassing items.
4. How do sellers complain about "malicious harassment"?
If the seller is complained of "malicious harassment", the buyer can give a targeted explanation and proof of the situation expressed during the complaint.
5. How does Taobao deal with "malicious harassment" violations?
If the seller is complained of "malicious harassment" and the complaint is established, the seller will be punished by deducting 12 points for general violations.