How to communicate effectively between employees? Communication is a bridge between people and an important part of the development of our civilization. Communication is everywhere in our life, and communication in the workplace also needs skills. The following are effective communication methods among employees.
How to communicate effectively between employees 1 Communication is a process of transmitting and feeding back thoughts and feelings between people and between people and groups, so as to achieve ideological consistency and emotional smoothness. Interpersonal communication is a process in which individuals exchange ideas, feelings and knowledge with each other in the same activity. It is a main form of communication, which is mainly realized by speech, speech speed, expression, gesture, posture and social distance.
Three functions of interpersonal communication:
(1) connection function-it plays the role of connection between a person and his environment;
(2) Spiritual function-through interpersonal communication, people can refer to other people's ideas, make better decisions and think more effectively;
(3) Regulatory function-interpersonal communication can coordinate people's behavior.
In the workplace life, we need to communicate with superiors, subordinates, colleagues and customers at different levels. With good communication, we can finish things smoothly. As enterprise employees, we need to establish good interpersonal relationships with colleagues in our daily work, which largely depends on the effect of interpersonal communication.
From the purpose, communication is to acquire knowledge through negotiation, that is, players must communicate with each other and adapt to each other's thinking mode until everyone can have a common understanding of the discussed views.
Simply put, it is to let others know their original intention and understand what others mean. Only communication with * * * knowledge can be considered as effective communication. In an enterprise team, the more diverse the working members are, the more differences there will be, and the more effective communication between members is needed.
The importance of effective communication
The vast world, numerous people, complicated interpersonal relationships and unfathomable communication thoughts really cast a veil over our social communication, so one of the most important aspects of communication with people is to master the art of communication in complicated interpersonal relationships. The purpose of communication is to make the other person achieve action or understand the information and emotions you convey, that is, the quality of communication depends on the other person's reaction.
The so-called effective communication is the process of expressing it accurately and appropriately through listening, speaking, reading and writing, and promoting the acceptance of the other party through speeches, interviews, dialogues, discussions and letters.
To achieve effective communication, there are two necessary conditions: ① the information sender clearly expresses the connotation of the information so that the information receiver can understand it accurately; ② The sender of information attaches importance to the response of the receiver of information, and corrects the information transmission in time according to its response to avoid unnecessary misunderstanding.
Effective communication is also a skill, which is a person's expression of his knowledge, expression and behavior. Both enterprise managers and ordinary employees are the core elements of enterprise competitiveness, and doing a good job of communication is undoubtedly the prerequisite for the smooth progress of all work in enterprises. The importance of effective communication in enterprise management is mainly manifested in:
(1) Accurately understand the company's decisions, improve work efficiency and resolve management conflicts.
The company's decision needs an effective communication process to implement, and the communication process is the process of understanding and conveying the decision. Accurate, clear and concise expression of decision is the premise of effective communication, and correct understanding of decision is the purpose of effective communication. When the decision is made, the decision-maker should communicate with the executor to reach a * * * understanding of the decision and make it implemented.
Practitioners follow decisions accurately to avoid execution errors caused by misunderstanding of decisions.
Communication among members of enterprise groups includes mutual material help and support, emotional exchange and communication, and information communication is a bridge between enterprises and individuals with the same purpose and cooperation within enterprises.
The same information will have different effects due to different recipients. Filtering, retaining, ignoring or distorting information is determined by the subjective factors of the receiver, and it is the result of the interaction of his environment, location, age and education level.
Due to the difference of information perception, effective communication is needed to bridge this difference and reduce the loss of time and money caused by human subjective factors. Accurate information communication will undoubtedly improve our work efficiency, let us abandon some unnecessary work and achieve the ideal work effect in the most concise and direct way.
In order to make the decision closer to the market changes, the information flow within the enterprise should also be decentralized, so that the communication within the organization can be down to the lowest level of responsibility, up to the top management, and circulated horizontally among various departments and groups of the enterprise.
In the process of information flow, various contradictions and obstacles will inevitably appear. Only effective communication between departments and employees can resolve these contradictions and make the work go smoothly.
(2) the means of transition from the problem of appearance to the problem of substance
Enterprise management pays attention to practical results, and only by proceeding from the reality of the problem and seeking truth from facts can we solve the problem. The information obtained in the communication is the most timely, cutting-edge, practical and can best reflect the current work situation.
All kinds of problems in enterprise management will bring disastrous losses to enterprises if they are simply solved from the superficial phenomena of things without in-depth understanding of the situation and contact with the essence of the problems.
Communicate actively and openly between individuals, between individuals and groups, and between groups, and look at a problem from multiple angles, then we can make overall plans in management and plan ahead. Before many problems occur, managers see, hear or feel from the appearance, and after research and analysis, they stifle some factors that are not conducive to the stability of enterprises.
Enterprises are advancing by constantly solving problems in operation, and the solution of problems in enterprises is realized through effective communication in enterprises.
(3) Encourage employees to form a healthy and positive corporate culture.
People have natural attributes and social attributes. In actual social life, we should meet the physical needs as well as the spiritual needs. Everyone wants to be respected by others, recognized by society and realized by self-worth.
An excellent manager must influence or even change employees' attitudes towards work and life through effective communication. Turn those employees who regard their work as a burden and are half-hearted about their work into people who are very devoted to their work, proactive and show super spontaneity and creativity.
Through effective communication, employees can encourage each other, work hard, realize their self-worth and create a healthy and positive cultural environment for the enterprise.
The method or skill of effective communication.
Effective communication requires employees to say the right things at the right time and place, so as to solve problems quickly, improve work efficiency and coordinate departmental relations. Whether it's family or friends, leaders or colleagues, or even strangers, we all need to get to know each other, enhance our feelings and reach an understanding through ubiquitous communication.
Effective communication in the workplace can enhance the feelings between employees and improve work efficiency. The following are eight skills for effective communication among colleagues: 1, character building.
In the concept of communication, the cultivation of personality is the basis of improving communication effect and the key factor of interpersonal relationship. We should put people first, colleagues with good character, and everyone is willing to associate with them, which is attractive, centripetal and conducive to cooperation.
Giving love and helping others is the most important interpersonal behavior in shaping personality. We should remember the truth that' helping others is helping ourselves', gradually form our own principles of life, and remember the sentence' What can I do for you'. This is the secret of building a good interpersonal relationship.
Step 2 be honest with each other
Honesty is an important basis for establishing good interpersonal relationships. Being able to treat colleagues without doubt and honestly is a magic weapon that colleagues can trust. Pay attention to friendship at work, make real friends with sincerity and make more friends with caring heart.
Step 3 praise and appreciate
Praise is the catalyst for successful communication. A gentle compliment can make others feel like a spring breeze, and a sincere thank you can make others soar. How to use the skill of praise correctly can please others and get what you want, so why not?
The deepest need of human nature is to long for the respect of others, so learn to praise. However, praise must be sincere and heartfelt. Good praise will make people happy and satisfied, leave a deep impression on you, and may also bring you unexpected results.
Being able to see the advantages of colleagues, timely praise and affirmation, and giving positive encouragement to some shortcomings are the basis of good communication. Don't speak ill of colleagues behind their backs, and always be a' flower giver' instead of a' dirty water splatter', so as to be welcomed by colleagues.
4. Fight less and do more
Don't compete with your colleagues for honor, that's the most hurtful thing. If you help your colleagues win honors, they will appreciate your achievements and generosity. More importantly, you will increase your personality charm. Stay away from arguments. For some unprincipled questions, don't argue about what you lose and I win, otherwise the result will only be both losses and nothing will benefit.
5. Be good at listening
Listening is the beginning of communication. A listener who is impatient or unable to listen effectively is by no means a good communicator. Effective listening can increase the trust of both parties in information exchange and is an important condition to overcome communication obstacles.
Being good at listening is an important factor to increase affinity. When colleagues talk to you at work, you must listen carefully, integrate your feelings and become the most sincere listener of your colleagues, which will deepen the feelings between colleagues.
Step 6 tolerate dissidents
Allow everyone to have their own independent way of thinking and behavior, don't try to change anyone, realize that change can only depend on themselves, and it is futile to persuade him to change.
7. Use language skillfully
The language of communication is very important. We should use euphemistic language, indirect hurtful language, encouraging language, non-scolding language, humorous language and inflexible language on the principle of not hurting others.
8. Understand tolerance
When misunderstandings and disputes occur, we must change our perspective, put ourselves in others' shoes and understand the difference.
People's situation, don't be emotional, or even reveal other people's privacy. To be tolerant of others is to be kind to yourself, turn hatred and anger into a gentle breeze and drizzle, and spend every day refreshed. If you really learn tolerance, a smile will always float on your face, happiness and warmth will follow, and there will be less thorns and more gorgeous light on the road of life.
Four. Matters needing attention in communication
Usually, it is difficult for colleagues at the same level to communicate on work issues. Because the communication events themselves are not completely equal, the result of communication will inevitably lead to some kind of obedience or service relationship between the two sides, and often the questioner is in the initiative position.
In this case, both sides should try to consider the problem from each other's point of view, and at the same time put forward solutions to the difficulties that the other side may cause, and even provide some help, so that the work can be successfully completed.
Questioners should take the initiative to put down their airs, communicate with each other in a negotiated tone, listen to each other's feedback as much as possible, understand each other's difficulties, and never use coercive tone and means, which will often make things worse.
Our aim is to finish the work faster and better, not to discuss the attribution of responsibility. In addition, both sides of communication should consider the problem from the perspective of the whole organization, discuss the handling methods of communication events on the premise of ensuring the overall interests, and never combine the handling of things with people's likes and dislikes.
When communicating, the most important thing is to understand the relationship between your roles, whether they are simple colleagues or friends. Especially in communication, the two parties with conflicts of interest will generally scramble to express their meaning and ignore the other party's meaning.
Then, when you think too much about your own interests and the other person has no feelings, communication can't be carried out. Therefore, since interests are a common concern of both sides, when communicating, we must consider the interests of the other side in order to make communication smooth. We should do the following: ① focus on the overall situation, make up more stations without dismantling them; (2) to deal with differences, we should seek common ground while reserving differences;
Treat promotion and utilitarianism with a normal heart, and don't envy others; ④ Keep a proper distance when communicating with colleagues; ⑤ Be tolerant and have the courage to apologize when there is a contradiction; ⑥ When encountering contradictions, we should solve them rationally and properly.
Verb (abbreviation of verb) conclusion
To sum up, in the workplace life, employees need to communicate at different levels, and establishing good interpersonal relationships with colleagues through effective communication can have a positive effect in their work: First, it can simplify procedures and formalities, save time and improve work efficiency.
Second, it can make all departments of the enterprise understand each other and cooperate with each other, which is helpful to cultivate the overall concept and cooperation spirit and overcome the selfish departmentalism tendency. Third, it can increase mutual understanding and accommodation among employees, cultivate friendship among employees, meet employees' social needs, and make employees improve their work enthusiasm and attitude.
How to communicate effectively between employees? How to communicate effectively between employees in the company?
First, communicate with the subject.
In the process of job analysis, it is necessary to clarify and emphasize the communication subject and the analysis subject. For different organizations and enterprises, the main body of analysis and communication can be on-the-job employees, external experts and personnel related to human resources work, while the employees of the whole enterprise and organization are indirect participants in the whole communication activity.
According to different situations, adjust and select the topic of job analysis appropriately. In the job analysis, we should also fully clarify the leading position of experts and insiders. Strengthen the support and cooperation of all parts, and the relevant person in charge of human resource management should communicate with the top managers of the enterprise in an all-round way to provide a good execution environment for the formulation and implementation of job analysis.
Managers at all levels should also conduct publicity and mobilization before job analysis, so that participants can understand the fundamental purpose of job analysis, improve their understanding of the scientific nature of job analysis, and avoid some negative emotions caused by lack of understanding.
Second, adjust the communication form.
Relevant human resources management departments should actively contact some external experts to improve the quality of the whole job analysis. External experts have an important consulting function and communicate at different levels. Through external experts, we can better reduce the obstacles in communication, simplify the communication process and conduct job analysis more efficiently.
Managers of enterprises can also fully understand the work at different levels of enterprises through research and analysis with external experts, and communicate the development strategy and management ideas of enterprises with external experts as a link.
Third, humanized communication.
In our work analysis, we should take the actual work situation as the starting point of the whole communication and conduct a comprehensive analysis of the work in strict accordance with the post requirements. The important concept of analysis is to treat things rather than people. Both sides of job analysis should put aside their prejudices and communicate freely to ensure the authenticity of their ideas.
At the same time, we should also ensure that communication is thorough enough, and effective communication depth is the key premise to improve the effect of job analysis. We should pay attention to the acquisition of detailed information and communicate through diversified ways and channels.
How to communicate effectively between employees 3 What are the communication skills of employees?
(1) Treat each other sincerely and diligently.
I remember a classmate once revealed to me: he said that when looking for a job, he was neither worried about strength nor afraid of no chance. The most "terrible" is interpersonal relationship. This kind of worry reflects the hidden worries of contemporary college students about social relations from another side, because there are great cultural differences between the workplace and the school after all.
But as far as my personal job hunting experience is concerned, this society may not be as beautiful as you think, but it is by no means as sinister as some people say. Therefore, don't worry about the graduates who are new to the ramp.
As long as you follow the principles of sincerity and diligence, I believe you can open a better interpersonal situation. Of course, because colleagues are new to you, some people may feel inferior, as if they were outsiders.
This is understandable, but it should not be a burden to you. You can show yourself through your own strength and integrate into the working atmosphere as soon as possible. Special mention should be made of diligence here. Diligence includes two meanings: one is diligence, and the other is willingness to learn.
Especially the former, for example, you do a good job of cleaning and sanitation half an hour in advance. At the same time, you should master the skills through learning and get familiar with the company's business as soon as possible. When you encounter difficulties in your work, you should think it over first. If you really don't understand, you can ask your colleagues. Note: Don't forget to thank you. If you can show good personal cultivation and quality in your work, I believe you will leave a good impression on your colleagues.
(2) Strengthen communication and demonstrate strength.
Work is a big machine, and employees are like every part. Only when all the parts are United into one force can the machine start normally. This is also a kind of work spirit or professional ethics that colleagues should follow.
In fact, it is not difficult to find in life that some enterprises are not only "weakened" by internal personnel struggles, but also the whole public opinion has a bad influence. Therefore, as an on-the-job person, it is especially necessary to strengthen the coordination and unity of individuals and the whole.
Because employees as individual enterprises, on the one hand, have their own personality, on the other hand, how to integrate well into the collective, and this coordination and unity is largely based on the coordination and unity of people. Therefore, no matter what position you are in, you need to communicate with your colleagues first, because your personal vision and experience are limited after all, so as not to leave the impression of "arbitrariness".
And with the social division of labor becoming more and more detailed, this kind of communication and coordination is also necessary. Of course, there will inevitably be friction between colleagues. Even if you have different ideas about one thing, you should also have the principle of "focusing on things instead of people" and mediate this relationship in a timely and effective manner.
But on the other hand, it's also a good opportunity for you to show yourself. Speaking with grades really touched my colleagues. Even if someone criticizes you, you will "die down" at this time. Of course, with achievements, don't breed pride, as if you feel "superior".
We should realize that work is a team spirit, and achievements are the result of the concerted efforts of everyone in Qi Xin. By the way, if you have a material reward, you might as well share it with your colleagues.
(C) appropriate praise, do not gossip.
It's easy to get bored with a routine job. If you can add some spices to your life, I believe your work will become colorful and the relationship between colleagues will be more harmonious. For example: a sincere compliment or an appropriate suggestion, colleagues will feel that you attach importance to him, and of course, they will invisibly increase their goodwill towards you.
. However, what needs attention here is: don't praise blindly or excessively, it is likely to be flattery.
Since there is praise here, let's also talk about taboos. In fact, it is not difficult to find that some people "like" to judge colleagues (including work and life, clothing taste, personal habits, etc. ), these are all manifestations of a person's immaturity.
Because everyone has their own set of principles, as colleagues, they can only respect personal rights and privacy. If you go beyond your own status, it is easy to arouse the resentment of your colleagues. Of course, if you want to get closer to each other, you might as well take part in some meaningful activities with your colleagues in your spare time.
Finding the other side of everyone in collective life is also a very good "lubricant"!
In fact, the relationship between colleagues is also a very subtle "chemical reaction." Maybe a little thing can make your relationship with him (her) good or bad. The key is this "degree". Therefore, as professionals, only through continuous experience accumulation and learning can we better grasp this "degree".