Maintenance Service Commitment Letter 1 Maintenance Service Commitment Letter
Recipient: _ _ _ _ _ _ _
We know that as a well-known real estate development enterprise, your after-sales service is the key to maintain and enhance its good brand. In order to cooperate with your customer service work and show our willingness to cooperate well with your company, according to the spirit of the tender documents provided by your company and the terms of the project warranty and warranty period in the contract, if our company wins the bid for your _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
1. First of all, our company will abide by the terms of the contract and the bidding documents, ensure the quality and quantity, complete all the work within the scope of project responsibility on schedule, and fulfill the warranty obligations according to the contract.
2. For the quality maintenance caused by our company during the warranty period, our company shall bear all the maintenance expenses by itself, and compensate the owner according to 10% of the current maintenance expenses, and the compensation for maintenance expenses 10% shall be deducted from our warranty fund.
3. During the warranty period of the project, if the project needs maintenance due to reasons within our construction responsibility, we will send you a maintenance and rectification plan at the time you requested, and carry out maintenance according to the maintenance plan you confirmed at the time you requested. If our company fails to carry out the maintenance according to the above requirements, you have the right to entrust any professional repairer to carry out the maintenance, and the expenses will be calculated independently according to the professional repairer's valuation, and directly deducted from our project settlement, warranty payment or any amount payable to our company.
4. When the professional maintenance personnel sent by your company carry out maintenance, our company promises to provide support, help and disclosure, including materials, technology and pre-construction conditions, so as to help them complete the maintenance work quickly and with high quality.
5. The calculation method of the engineering maintenance cost of the professional repairer dispatched by your company is calculated independently according to the pricing of the professional repairer. We agree that you can deduct it directly from our project settlement, warranty money or any amount due to us. We fully believe that your company will take a fair and just position when dealing with the payment of fees.
6. During the warranty period of the project, when you inform us (in writing or by telephone) that we are responsible for the maintenance of a certain task, we will listen carefully to the requirements of your relevant personnel in terms of command, scheduling and dress, provide thoughtful services and be on call to ensure the quality and effect of the project maintenance.
7. Due to the quality problems of our company's projects, residents claim for the expansion of the maintenance area. We authorize your company to negotiate with the owner, and your company has the right to decide. The negotiation result will take effect after being signed by your representative and the owner, and our company will confirm it unconditionally. The claim fee shall be paid directly by our company in cash and shall not be drawn from the warranty fund. If our company refuses to pay compensation, you have the right to deduct the compensation fee from the warranty fund, and extract 25% of the claim fee from the warranty fund as liquidated damages, which will be used as your management fee and reputation compensation fee for handling complaints.
8. During the project warranty period within the scope of our construction responsibility, if there is any problem of maintenance service quality (including entity quality, service quality and maintenance progress), which damages your reputation and brand, we will bear all the responsibilities, and all the expenses arising from your sending professional maintenance personnel for maintenance will be borne by us.
9. During the warranty period of the project, our company will send enough high-quality maintenance management personnel to be responsible for the maintenance according to your requirements, and hand over the list to your project department and property management office at the beginning of the warranty period.
10. In addition to the possible training of your company, our company will also send people to train the etiquette and dress of maintenance management personnel to meet your company's standardized management requirements for maintenance management personnel. If your company conducts training, our company will actively cooperate with the training work of relevant departments of your company, and we have fully considered the slowdown, transportation expenses, cleaning expenses and extra expenses of our relevant personnel that may occur during this period.
1 1. The maintenance notice (written or telephone) issued by the property manager entrusted by your company during the warranty period is approved by our company, and we will abide by it.
As an annex to the contract, this Maintenance Service Commitment will be embodied in the contract. There is no doubt that our company has fully considered this factor in the quotation.
Bidder: (Seal)
Person in charge of legal person or customer:
Date:
Maintenance service commitment Article 2 Dear users:
Thank you sincerely for using the "* *" brand special purpose vehicle produced by our company. In order to better provide quality after-sales service, our company solemnly promises to you as follows:
1. All special vehicles produced by our company will provide lifelong service. During the "three guarantees" period, the quality problems of the modified parts will be repaired free of charge. For the problems that appear after the "Three Guarantees" period, our company will organize maintenance at the first time and charge fees as appropriate.
Second, under the premise of using the special vehicle normally in accordance with the user's instruction manual, if the special modified parts can't work normally due to the company's manufacturing reasons during the "Three Guarantees" period, the after-sales service center will confirm and guarantee or compensate.
III. The "Three Guarantees" period: one year from the company's resignation date (the domestic hydraulic system cylinder pump valve is guaranteed for six months, and the imported hydraulic system cylinder pump valve is guaranteed for one year).
4. The light bulb, glass, rubber products, various electrical instruments, sensors and other wearing parts and consumable parts specially modified are not covered by the warranty; Abnormal use of the vehicle according to the requirements of the instruction manual, such as irregular replacement of damaged parts caused by lubricating oil, is not covered by the warranty.
Five, the user should carry out daily maintenance, maintenance and troubleshooting of the vehicle and its modified parts, so as to keep the vehicle in good condition and use its special functions normally.
Our company has a skilled and responsive after-sales service team and has opened a 24-hour service hotline. From the moment you receive the user information, reply within 4 hours, arrive at the scene within 24 hours in the province and 72 hours outside the province. After the maintenance personnel arrive at the site, minor faults are guaranteed to be solved within 4 hours, general faults are guaranteed to be solved within 10 hours, and major faults are provided with clear solutions within 24 hours, and solved thoroughly in time. Seven, according to the needs of users, the company can provide free training for operators and provide relevant technical information. In areas where vehicles are concentrated, 1-2 quality return visits are conducted every year.
Eight, after-sales service contact:
Service hotline: 86-028-84533899
24-hour hotline: 13880362433
Chuan Zhen: 86-028-84533899
Commitment letter of automobile after-sales service II:
The quality policy we follow is: "product leadership is our eternal goal, customer satisfaction is our unremitting pursuit, and quality service is our best promise." To this end, we make the following commitments:
I. Free maintenance plan and time limit
1, tracking service time: lifetime;
2. Within the scope of normal use, repair (except wearing parts and electrical parts) free of charge from the date of delivery 1000 km or within one year, and only charge for parts for more than one year;
3. Service arrival time: within 24 hours in the province; Other areas to send personnel within 24 hours;
4. Visit local users regularly or irregularly every year to solicit opinions and implement effective improvement measures and recall system.
Second, the later parts supply mode
1. purchased at the user's location.
2. The company's parts service department directly supplies;
3. If the chassis of the product is faulty, please go to the service station of the nearest chassis manufacturer for repair. Please refer to the directory of service stations sent with the vehicle or call directly for the specific address.
Maintenance service commitment Article 3 The key to maintaining and upgrading a good brand is to provide good after-sales service to customers. In order to cooperate with your customer service work, and to show our willingness to cooperate with your company, according to the national regulations, the bidding documents provided by your company and the spirit of the project warranty and warranty clauses in the contract, if our company wins the bid for the curtain wall project of the podium of Beibu Gulf International Hotel, we will solemnly promise you the following maintenance services:
1. First of all, our company will abide by the national regulations, contract terms and bidding documents, ensure the quality and quantity, complete all the work within the scope of project responsibility as scheduled, and fulfill the warranty obligations according to the contract.
2. In case of quality maintenance within the scope of the contract due to our reasons during the warranty period, we will bear all the maintenance expenses by ourselves.
3. During the warranty period of the project, if the project needs maintenance due to reasons within our construction responsibility, we will send the maintenance rectification plan to your company within a reasonable time according to your requirements, and carry out maintenance according to the maintenance plan confirmed by your company. If our company fails to carry out the maintenance according to the above requirements, you have the right to entrust any professional repairer to carry out the maintenance, and the expenses will be calculated independently according to the professional repairer's valuation. After our confirmation, the cost will be paid directly to our company from our project settlement, quality guarantee or other funds.
6. During the warranty period of the project, when you inform us in writing that we are responsible for the maintenance of a certain task, we will listen carefully to the requirements of the relevant personnel of your company in terms of command, dispatch and dress, provide thoughtful services and be on call to ensure the quality and effect of the project maintenance.
Bidder: Guangxi Construction Engineering Group No.1 Construction Engineering Co., Ltd. (Seal)
Person in charge or client of legal person (signature or seal):
Date: Year Month Day
In order to improve the enterprise's popularity and establish the enterprise image, we solemnly promise to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":
A, product quality commitment:
1. There are quality records and test data for the manufacturing and testing of products.
2. For product performance testing, we sincerely invite users to personally check the whole process and performance of the product.
Second, the product price commitment:
1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic or international high-quality products.
2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without sacrificing technical performance or changing products.
Third, the delivery date commitment:
1, product delivery date: as far as possible, according to user requirements, our company produces and installs, and strives to meet user needs.
Four, after-sales service commitment:
1. Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service tenet: service quality wins users' satisfaction.
3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site within 24 hours after the supplier receives the notice.
Product quality assurance measures
First, the quality management model
The quality management system meets the standard: is0900 1: 20xx.
Two. general survey
With the increasingly fierce market competition and the development needs of Ordos Dongsheng Lianzhong Trading Co., Ltd., in order to standardize and strengthen the internal management of enterprises, enterprises have always put quality work in the first place. We set up a special leading group, hired management experts and absorbed advanced experience at home and abroad. On the basis of reaching the total quality management standard, we have compiled a quality manual which is suitable for the characteristics of our enterprise and conforms to the IS09002 standard. We have successfully re-evaluated the certification of IS09002 in the quality system certification center, and carried out the revision work to make the product quality management norms in line with international standards.
In order to ensure the long-term and effective operation of the quality assurance system established by Ordos Dongsheng Lianzhong Trading Co., Ltd., first of all, ensure the organization and personnel, and the management representative is mainly responsible for the implementation, operation, inspection, summary and assessment of IS09002 standard. Professional trained and qualified internal quality system auditors are distributed in various production workshops and related functional departments. Through training and study, they can improve their own quality and professional level, which plays a key role in the operation of enterprise quality system. In order to effectively reflect the effective operation of the quality assurance formulated by Ordos Dongsheng Lianzhong Trading Co., Ltd., the enterprise has established the corresponding management system. First, determine the sales department and improve the contract management, contract review, customer service and quality information management subsystems according to the standard requirements. Secondly, based on the technical department, the design, development, process technology and standard management subsystems are determined. Thirdly, based on the production department, the subsystems of planning management, equipment management, tooling management, warehouse management, on-site civilized production management and products, semi-finished products, products in process, packaging delivery and workplace appliances management are determined. Each production workshop and department will decompose and implement the 20 elements to all departments and personnel step by step, and carefully organize their implementation according to the requirements in the annual audit plan. At the same time, according to the actual situation in production, they will organize random checks and audits from time to time to find out the causes of problems in the audit, put forward overall measures and follow them up one by one until the problems are completely solved.
Third, quality control management
The enterprise has a quality inspection department, which is responsible for incoming material inspection, process control and product ex-factory inspection. Every process of every product has formed a strict quality control network, and the quality inspection department has corresponding detection means, forming a strong quality supervision system. In order to ensure the product quality of the enterprise and truly embody the purpose of "quality is the life of the enterprise", our principle is "to manage both ends and be strict in the middle". Raw materials are the main body of product quality, and their quality is directly related to product quality. We strictly follow the requirements of IS0900 1 standard to identify the qualifications of the main materials, and constantly determine the qualifications of subcontractors and outsourcing factories. At the same time, we sign quality award and compensation agreements with subcontractors from time to time, and organize production, technical and quality inspection personnel to inspect and evaluate the outsourced factories from time to time, which further ensures the loan quality of raw materials and outsourced products. The personnel of the quality inspection department are distributed in each process of each product. Their duty is to inspect, record and mark in strict accordance with drawings, processes, standards and inspection specifications, and give timely feedback when nonconforming products are found. The quality inspection department and the production department make statistical analysis on the nonconforming products in production every month, hold a quality analysis meeting and propose improvement measures. At the same time, each product has a full-time supervisor and inspector. In addition to supervising and inspecting each process, it is responsible for convening personnel from production, technology and sales departments to conduct sampling inspection, identification and confirmation of each batch of products before leaving the factory. Through a series of measures, the product quality of the enterprise has been effectively guaranteed.
Before leaving the factory, the equipment shall be tested according to the ex-factory inspection regulations for electrical products stipulated by the state, so as to ensure that the delivered technical data are complete, clear and correct, and can meet your requirements for equipment installation, commissioning, performance assessment, operation and maintenance. Ensure that qualified technicians are dispatched in time to provide correct and adequate technical services and training for the installation, trial operation, performance evaluation, acceptance, operation and maintenance of contract equipment. Ensure that the equipment adopts high-quality materials and advanced tools, and is manufactured and inspected in strict accordance with the design drawings, technical requirements, system functions, forgetting requirements and relevant standards of the Ministry. The whole manufacturing process is carried out in strict accordance with the IS09002 quality system to ensure that the products are brand-new, advanced in technology, excellent in quality and smooth in design, materials and process defects.
Quality first is our company's aim, and serving customers is our company's responsibility. We warmly welcome new and old customers to put forward valuable opinions on our product quality assurance measures, and we will certainly improve and better serve our users.
Maintenance service commitment Article 5 Name of fire control institution of public security organ:
In strict accordance with the fire laws and technical standards, our unit carries out fire protection design for the buildings, water, electricity, HVAC and interior decoration of this project, and is responsible for the quality of fire protection design for life.
If the fire protection design of this project violates the mandatory requirements of fire protection laws and technical standards, our unit will voluntarily bear the corresponding legal responsibilities and the consequences of bad credit evaluation.
Hereby promise!
Design unit (seal):
Legal representative:
Date, year and month
Maintenance service commitment Article 6 As the designated unit of automobile maintenance, we solemnly promise within the validity period of the designated maintenance service:
A, maintenance quality assurance commitment
1. The spare parts, spare parts and other materials used meet the national standards, and fake and inferior products are not used or shoddy, and the old ones are replaced with new ones.
2. The warranty period of our brand-new car is 2 years or 60,000 kilometers.
3. The warranty period of replaced spare parts (excluding wearing parts) is 1 year or 20000 km.
4. The quality guarantee period of the replaced vulnerable spare parts is 6 months or 10000 km. Wearable parts refer to filters, appearance parts, light bulbs, control switch buttons or knobs, door handles, brake pads, clutches, rubber parts (the warranty period of wiper blades is 1 month or1000km), tires and glass.
5. Implement Article 37 of the Regulations on the Administration of Motor Vehicle Maintenance, Order No.7 of the Ministry of Communications in 20xx, and implement the quality guarantee period system after the completion of motor vehicle maintenance. The warranty period for vehicle repair or assembly repair is 20,000 kilometers or 100 days; The quality guarantee period of secondary maintenance is 5000 kilometers or 30 days for the vehicle; The quality guarantee period of first-class maintenance, minor repairs and special repairs is 20xx km or 10 day.
6, after the completion of motor vehicle maintenance quality inspection, maintenance quality inspection personnel shall issue the "motor vehicle maintenance completion factory certificate". Mileage and date indicators within the warranty period shall be subject to the first one. The warranty period of motor vehicle maintenance quality is calculated from the date of completion of maintenance and delivery.
Second, the maintenance fee preferential commitment
1. Party and government organs, institutions and social organizations in Zhangzhou City and District from 20xx to 20xx shall be provided in time to provide the bid-winning quotation sheet for the fixed-point maintenance and procurement of official vehicles for the contractor's inquiry.
2, consciously abide by the price concessions and quality warranty commitments, maintenance time concessions, the winning brand car is not higher than 20xx-20xx annual official car of the party and government organs, institutions and social organizations in Zhangzhou.
80% of the purchase price of point maintenance; Non-winning brand cars are not higher than 80% of the company's quotation standard.
3, maintenance, key maintenance, in order to save money, really need to replace spare parts, use qualified products or genuine products. From 20xx to 20xx, in the fixed-point maintenance procurement of official vehicles in Zhangzhou city, district party and government organs, institutions and social organizations, the cost of maintenance spare parts and materials shall not be higher than 90% of the bid price; Non-winning brand cars are not higher than 90% of the company's quotation standard.
Third, the service commitment.
1, implement an open, transparent and reasonable price system, never falsely report engineering parts, and use ex-factory parts.
2. Provide fast professional maintenance service, implement green channel for reserved vehicles, give priority to on-site maintenance, and provide free cleaning and vacuuming service for finished vehicles.
3. One-stop services such as proactive maintenance reminder, free annual inspection and insurance agency.
4. Provide 24-hour out-of-town assistance service, and within the urban area of Zhangzhou (longwen district and xiangcheng district), the rescue fee and towing fee are exempted, and free door-to-door pick-up service is provided at the request of customers.
5. Provide free testing service and related maintenance once every quarter.
6. Establish detailed vehicle maintenance files, provide daily free maintenance and technical consulting services to ensure that vehicles are in good condition.
This letter of commitment is valid from the date of our signature to 65438+20xx February 3 1 day.
Seal of Commitment Unit:
date month year
Commitment letter of automobile maintenance service
Zhangzhou Zhong Ying auto sales service co., ltd
2008 1 month
Maintenance service commitment Article 7 I. After-sales service commitment
1. quality assurance: as an equipment supplier, all the products provided by our company for this bid are in the original packaging of the manufacturer, which conforms to the quality certification and quality certification system of the same company. Our company also provides product technical data (including installation instructions, product packaging catalogue, Chinese version of product instruction manual, certificate of approval, warranty, etc.). ).
2. Supply and installation time: If Guilin Xunchuang Trading Co., Ltd. wins the bid, it will supply the goods to the users immediately after receiving the bid-winning notice. Product manufacturing and testing have quality records and testing data. For the test of product performance, we have carried out the whole process and full performance inspection of the product, and only after it is confirmed to be qualified, can it be packaged and delivered.
3. Product delivery date: as far as possible according to user requirements. If special requirements need to be completed in advance, our company can organize the production and installation to meet the needs of users.
4. Warranty commitment: Our company will provide full-time service and lifelong technical service support on normal working days for all products provided within the validity period of this agreement.
5. Response time: In case of quality problems or inconvenience caused by operation within seven working days, our company promises to replace the equipment free of charge within three working days. During the warranty period, if the product fails, we will provide replacement equipment when necessary after receiving your maintenance report. During the warranty period, if the equipment cannot be used normally after two repairs due to performance failure, our company will replace the new equipment for free.
6. Service system: As an equipment supplier, our company provides a guarantee system for the products provided in this tender: when the equipment breaks down, our company will send designated professional technicians for maintenance or repair within the specified time, and the freight and miscellaneous expenses that the buyer is willing to generate will be borne by our company.
Second, the product price commitment
1. Under the same competitive conditions, our company sincerely provides you with the most favorable price without sacrificing technical performance or changing product parts.
2. During the warranty period, the supplier will repair and replace the parts damaged due to quality reasons free of charge, and the parts damaged outside the warranty period will only be provided at cost. If the equipment is damaged due to the buyer's human factors, the parts repaired or provided by the seller will be calculated at the cost price.
Third, after-sales service guarantee
Company strength guarantee: the company will establish a special after-sales service system for this project;
Four. Complaint system and contact information
1. If you are dissatisfied with our service, please complain to the dispatcher of the technical department or the manager of the maintenance department.
2. It is our responsibility to verify the problems complained by users. We will punish managers and managers to varying degrees and apologize to users. If it is not the responsibility of our company, the relevant personnel will also explain to the users, hoping that users can give us the greatest support.
Full name of the company (seal)
Person in charge of business: contact information:
(date)
Maintenance Service Commitment Article 8 Our unit legally purchased mobile phone products in Chinese mainland according to the Provisions on the Responsibility for Repair, Replacement and Return of Mobile Phone Products (referred to as the "Three Guarantees Provisions").
Mobile phones, due to quality and performance failures, can enjoy the services promised by our unit.
1. Within 7 days from the date of purchase, the mobile phone host has a "performance failure" listed in the Performance Failure Table of Mobile Phone Products. You can choose to refund the payment in one lump sum according to the invoice, or you can replace the mobile phone with the same model and specification or repair it. Refund and replacement are the responsibility of the dealer at the place of purchase.
2. During the period from the 8th day from the date of purchase to15th day, the mobile phone host has a "performance failure" listed in the Performance Failure Table of Mobile Phone Products. You can choose to replace the mobile phone host of the same model and specification or repair it.
3. Within one year from the date of purchase, if the mobile phone host has a "performance failure" listed in the Performance Failure Table of Mobile Phone Products, and it still cannot be used normally after two repairs, you can replace the mobile phone host of the same model and specification with the effective maintenance record provided by the repairer in the warranty card. 4. The battery is valid for 6 months from the date of purchase; Charger and charging stand for one year; Headphones are three months old. If it is replaced twice within the validity period of the three guarantees and still cannot be used normally, it can be returned. If sold separately, the payment will be refunded in one lump sum according to the bid price. The dealer in the sales office will provide you with the return service. In order to get the benefits of "guaranteed repair, replacement and return" provided by our company, please: 1. You must truthfully and carefully fill in the three-guarantee certificate and submit it to the point of purchase. 2. Please bring the original warranty card and invoice when repairing (the warranty card and invoice must be filled in by the machine selling unit and stamped with the official seal, and shall not be altered, otherwise it will be invalid). The IMEI sticker on the back of the mobile phone fuselage shall not be torn off, otherwise it will be regarded as private maintenance and will not be guaranteed. 3. Within the validity period of the three guarantees, the user must issue a purchase invoice and a valid three-guarantee certificate in order to enjoy the right to replace and return; If the user cannot issue a valid three-guarantee certificate and purchase invoice, the 90th day after the factory date will be the warranty start date, and the warranty will be free within one year.
4. Within seven days from the date of purchase, due to quality reasons, there are performance failures listed in the performance failure table of mobile phone products stipulated by the state, and after verification by our unit, consumers can return the goods to the original place of purchase with official invoices and valid three-guarantee certificates.
5. In case of performance failure listed in the Performance Failure Table of Mobile Phone Products stipulated by the State due to quality reasons from the 8th day to the 5th day from the date of purchase, an official invoice and a valid three-guarantee certificate proving the date of purchase shall be issued. You can directly replace the faulty part with the user (if the mobile phone is faulty, just replace the faulty head, its accessories, decorative nameplate, etc.). Will not be replaced). At the same time, the original of the old three-guarantee certificate and the copy of the purchase certificate (invoice or receipt) will be recovered, and the service provider will replace the new three-guarantee certificate. The mobile phone service record sheet will indicate the IMEI number of the replacement mobile phone or the serial number of the replacement accessories, write down the date and affix the official seal of the company, so that customers can receive after-sales service from here. The authorized point shall clearly indicate the fault, and return the official invoice or copy of the purchase date, valid three-guarantee certificate and detailed user information (name, contact number and purchase time) to the dealer together with the mobile phone. After the failure occurs, the three-guarantee certificate and user information must be verified in the service, and it is responsible for replacing the mobile phone with the same model and specification.
6. The warranty period is within 7 days from the date of purchase, within/0/5 days from the date of purchase, and within one year from the date of replacement for a new machine.
7. If the faulty machine is repaired for more than 7 days during the warranty period, the spare machine shall be provided to the user free of charge, but the model of the spare machine and its accessories must be indicated on the work order, and the spare machine shall be recovered after the original machine is repaired.
Commitment: XXX
Time: XXXX, xx, xx, xx, xx.