"Three Guarantees for Automobile" refers to the Provisions on Responsibility for Repair, Replacement and Return of Household Automobile Products. It is the main embodiment of China's automobile product quality assurance system and an important system in the consumer protection legal system.
20 13 10 1, the automobile three-guarantee regulation was formally implemented. 2065438+On March 4th, 2009, official website, the State Administration of Market Supervision, issued "Provisions on Responsibility for Repair, Replacement and Return of Household Automobile Products (Revised Draft for Comment)", which was the first revision of the three-guarantee regulations for automobiles in the past six years.
20 19 On May 24th, China Consumer News and wisers released the annual report on consumer satisfaction and social responsibility of automobile enterprises (version 20 19). At the press conference, Qiu Lijun said that it has been "embodied" in the revised draft of three guarantees for new energy vehicles that the industry is concerned about.
"In fact, when the automobile three-guarantee regulations were promulgated in 20 13, new energy vehicles were not widely used in the market, so there was no detailed statement in this respect in the automobile three-guarantee regulations." Qiu Lijun said, "This revision describes and refines some contents of the Three Guarantees of New Energy Vehicles in detail. I hope that through the improvement of the system, it will bring a win-win situation to the healthy development of the automobile industry and the automobile market. "
Frequent quality problems, three guarantees for cars, improving the choice of "new energy"
New energy vehicles continue to heat up in China automobile market. In 20 18, the total sales volume of new energy vehicles in China was1256,000, up by 6 1.7% year-on-year. Among them, the sales volume of new energy passenger cars was 654.38+0.053 million, an increase of 82% year-on-year;
According to the data of motor vehicle ownership published by the Ministry of Public Security, by the end of 20 18, the number of new energy vehicles in China had reached 26 107 million, an increase of 107 million, and the number of pure electric vehicles was 21kloc-0/00 million, accounting for 8/kloc-of the total number of new energy vehicles.
With the increasing sales and possession of new energy vehicles, the quality problems of new energy vehicles are prominent. According to the data released by the State Administration of Market Supervision, in 20 18 years, the number of new energy vehicles recalled in China reached138,000, involving 7 production enterprises, with a high recall rate.
Some insiders said that compared with the fuel vehicles that have been developed for more than 100 years, the development time of new energy vehicles is short and the development speed is fast, which also caused the problem that relevant laws and regulations are not perfect to some extent.
Rebecca, deputy director of the Defective Product Management Center of the State Administration of Market Supervision, revealed that when the Three Guarantees Regulations were drafted, the driving battery, electric drive motor and electronic control system of electric vehicles were not separately included in the return clause. So this is also the key content of this revision.
"The three guarantees for automobiles have specific replacement and return clauses for engines, transmissions and their main components of traditional energy vehicles, but the corresponding replacement and return clauses do not include important components such as power batteries, motors and electronic control systems of new energy vehicles." Wang Wei said.
2065438+On March 4th, 2009, official website, State Administration of Market Supervision, issued "Provisions on Responsibility for Repairing, Replacing and Returning Household Automobile Products (Revised Draft for Comment)", which further improved the three-guarantee policy for main parts of electric vehicles.
Specifically, the opinion draft regards the power battery and the drive motor as the main systems of the family car alongside the engine and the transmission, and includes them in the scope of the free replacement assembly; Repeated quality problems of power batteries, drive motors and their main components are included in the return clause; Require the manufacturer to clearly indicate the discharge capacity attenuation limit of the power battery and the corresponding test method on the three-guarantee certificate; In the return clause, the fault of fire in the power battery of household electric vehicle was added.
Some insiders said that this revision will help the "three guarantees" regulations of automobiles keep pace with the times and enhance consumers' consumer confidence in the field of new energy vehicles.
The complaint resolution rate is rising instead of falling, and consumer rights protection is "still on the road"
After the "Xi 'an Mercedes-Benz female car owners' rights protection" incident caused an uproar, people raised many questions about car quality, lack of honesty in after-sales service and hidden and tricky financial service fees. Behind the step-by-step attention of public opinion, it reflects the dilemma of consumers' rights protection.
According to the data of the complaint consultation information system of the National Consumers Association, from 20 16 to 20 18, the annual complaint volume of automobile products (including parts) increased from 20 16 to about18. The complaint resolution rate decreased from 73.84% in 20 16 to 67.8% in 20 18, showing a downward trend year by year.
Some analysts believe that although China's automobile market has been the global champion for 10 years, there is still a long way to go to protect the rights and interests of automobile consumers.
According to Zhang Dezhi, director of the Complaints Department of China Consumers Association, complaints about automobile consumption are mainly concentrated in five major areas. First, operators make excuses, which are difficult for consumers to identify; Second, it is difficult for consumers to obtain evidence because operators do not provide vouchers; Third, the product quality is controversial and it is difficult for consumers to identify; Fourth, it is difficult for consumers to negotiate; Fifth, the issues involved in safeguarding rights are complex and it is difficult to solve consumer complaints.
Rebecca revealed that this revision will focus on the adjustment of the compensation coefficient of the three guarantees and the calculation of the date of the three guarantees, and plans to establish a "third-party dispute settlement mechanism" to increase the protection of consumers' legitimate rights and interests.
According to "Revised Explanation of Responsibility Provisions for Repair, Replacement and Return of Household Automobile Products (Revised Draft for Comment)", in order to solve the problem of high compensation cost for consumers returning cars, the compensation coefficient n is adjusted from 0.5% to 0.8% in the current "three guarantees for automobiles" to no more than 0.7% on the line, and there is no back cover on the line.
At the same time, this revision has added provisions to promote the establishment of a third-party settlement mechanism for disputes over three guarantees of household automobile products. "It is planned to learn from the practices of major automobile countries such as the United States and promote the construction of a third-party handling mechanism for automobile three-guarantee disputes."
According to the news released by official website, in addition to speeding up the revision of the "three guarantees" of automobiles, the State Administration of Markets will jointly carry out special rectification of the automobile sales industry with relevant departments, effectively break the hidden rules that consumers have strongly reflected, and resolutely investigate and deal with illegal acts that infringe on consumers' rights and interests; Carry out publicity of consumer complaints, improve the long-term supervision mechanism, better regulate the development of the automobile industry, promote the upgrading and expansion of automobile consumption, and protect the legitimate rights and interests of consumers.