Lijiang Conway Haval 4S Store will serve you wholeheartedly.
I. Product quality assurance commitment 1. Provide quality assurance for products within the warranty period, and provide free maintenance and replacement services for faulty parts within the warranty period, as follows: 1) The three-guarantee period of the whole vehicle is 2 years/50,000 kilometers (whichever comes first); 2) For mass production models, the warranty period of the whole vehicle is 3 years/654.38+10,000 kilometers (Haval H5 is 3 years/60,000 kilometers), whichever comes first. 2. If the products are used beyond the warranty period, Great Wall Motor Co., Ltd. provides paid services such as repair/maintenance, rescue and accessories.
Second, the after-sales service network construction Great Wall Motor strictly follows the requirements of the "Measures for the Implementation of Automobile Brand Sales Management" and related regulations, adheres to the concept of customer-centered and honest management, and builds a marketing service network system integrating vehicle sales, after-sales service, spare parts supply and information feedback, equipped with corresponding personnel and facilities to ensure that customers can enjoy car purchase and maintenance services conveniently.
Three. Spare parts supply and quality guarantee period 1. Great Wall Company takes the spare parts transit warehouse as the hub and the company's warehouse as the support to build an efficient spare parts supply system, and distributes spare parts orders at various after-sales service outlets to meet the after-sales service needs of customers for replacing spare parts. 2. The customer's vehicle is repaired at the after-sales service outlets, and the replaced parts enjoy the warranty of 1 year or 20,000 kilometers (if the warranty period of the original car parts is less than the replacement period of the parts, the warranty will be recalculated according to the warranty period of the original car parts).
Feedback of problems found during after-sales service All after-sales service outlets have opened a 24-hour service hotline, and the customer service hours of Great Wall Company are 7x24. If customers have any problems in the use of vehicles, they can contact them at any time through the 24-hour service hotline of service outlets or the official service hotline of Great Wall Company to ensure professional, high-quality and timely service for customers.