What is the personnel service hotline for?

12333, as the national public service telephone of human resources and social security system, mainly provides public services such as policy consultation, information inquiry, service guide, complaints and reports in the fields of employment, social insurance, personnel, talents, wage and income distribution, labor relations, etc.

Services: legal work of labor security, employment management, salary (remuneration) welfare, labor relations, labor disputes, labor standards, skills training and appraisal, old-age insurance, unemployment insurance, medical insurance, industrial injury insurance, maternity insurance and other labor security policies and regulations consultation; Inquire about the procedures and institutions for handling various labor and social security affairs.

Query function: query the company's payment status; Basic information query of personnel; Inquire about the basic information of retirees; Personal account inquiry of endowment insurance; Medical insurance personal account inquiry; Consumer inquiries; Unemployment, work injury, maternity insurance payment inquiry, etc.

12333 is mainly to provide consulting services for the masses, solve the workers' questions about social security, and let the workers reasonably and effectively safeguard their legitimate rights and interests in labor relations. At the same time, the establishment of 12333 also played a supervisory role, supervising the work of relevant units, including the Social Security Bureau, and making the social security work more transparent.