In the face of a difficult customer, how to refine his needs accurately?

Every customer is different, and there is no way to face thousands of customers, so we should look at the problem directly. First of all, a customer immediately makes you feel difficult to deal with. If you eliminate those fake customers who deliberately find fault, the bottom reason must be that the customers have given you some requirements that you can't meet for the time being or have been unable to meet. This basic requirement may be price compromise, service upgrade, or many others.

But no matter what kind of customer regulations you are facing, you must first find out whether you can't meet them temporarily or forever. If you can't meet the customer's needs temporarily, then the customer is testing your bottom line at this time. Then even if you are willing to compromise, you should hand over your bottom line step by step, and at the same time, you should let customers do some investment; For example, your price can win the company a certain compromise, but the customer must moderately reduce the payment time or signing time. This is very important, because only the compromise that customers can get at a certain cost is truly meaningful to customers.

There are many kinds of thorny problems. Unreasonable, you can be indifferent. Some people are embarrassed when you spoil them. Don't spoil him, just mutter a few words and leave. There is no need to compromise for such a fake customer! If you are often consulted because of a commodity or service problem, you need to take it out first and serve it carefully. User evaluation is the first step to build a brand!

If it is difficult to deal with product characteristics, we must improve our knowledge. If you don't have enough professional knowledge, you can only say I don't know and give up this business. If the price is difficult to handle, you can compromise moderately under the condition of controlling profits, or convince customers through comparative analysis. If not, we can abandon it. If it is unreasonable, we can try to pretend that we don't know the main points of product knowledge. There are only two reasons why it is difficult for him to meet consumers in other places. First, there is a certain error in the quotation of the same product in other places. Second, I want to find a way to achieve it through this trouble. No matter what kind of service industry, there will be customers who are difficult to deal with, so just keep your mind straight. It is best to deal with the problem. Don't look for other main reasons, and then sum up the reality better than anything else when dealing with it.