Zhongqing Gas's customer service hotline, emergency repair hotline and report hotline are all different telephone numbers, and some citizens can't remember the telephone numbers of these hotlines. Zhongqing Gas implemented the construction of "big customer service platform" and launched "No.1 Foreign Service". Users can solve gas-related problems by calling "96377" 24-hour customer service telephone.
The 24-hour customer service telephone number "96377" was officially launched on August 26th, 20th19th. By the end of 2020, it has provided nearly 480,000 services to users, with an average daily service frequency of nearly 980 times. Up to 202 1, 65438+25 and "96377", the 24-hour customer service telephone has provided services for users for nearly 40,000 times, providing "hands-on" teaching by telephone and providing closed-loop face-to-face service.
strong function
"96377" 24-hour customer service telephone platform can accept work orders such as repair report, accident rescue, consultation, complaint, non-gas business, praise, suggestion and report. Each type of work order is also subdivided into different secondary and tertiary classifications, which can not only accurately classify and analyze user problems, but also optimize internal processes in a targeted manner.
During the epidemic period, for the old and weak users and ic card users who can't go out to pay fees because of the closed community, they can call the "96377" 24-hour customer service phone to apply for on-site card recharge service.
Users can query business hours, business locations, business requirements, user numbers, troubleshooting, etc. Through the "96377" 24-hour customer service telephone, you can also make an appointment to handle gas installation, non-gas business, retail opening, transfer and renaming, gas maintenance and other businesses. If users are dissatisfied with their complaints, or very satisfied, and want to thank them, they can call "96377" customer service.