Shortly after its establishment, the company successfully compensated some customers for the economic losses caused by the 1906 San Francisco earthquake. 19 12 years, the famous large-scale cruise ship Titanic unfortunately sank. As an insurer, Allianz had to pay 75 million pounds of insurance money, which was beyond Allianz's ability to pay at that time. After all, Allianz was founded only 20 years ago. However, the company resolutely sells and mortgages assets and mobilizes shareholders to take out their own assets to raise insurance money, so as to fulfill the insurance contract and assume the insurance guarantee responsibility. During the period of 1985, the former Federal Republic of Germany suffered a hail attack which was rare in history. A large number of houses and property were damaged, and claims came one after another. In this case, Allianz made a surprising decision, that is, applications with compensation less than 200,000 marks were exempted from claims investigation, and directly wrote checks to help customers make up for losses and rebuild their homes as soon as possible, creating an unprecedented speed of claims settlement. After the "9 1 1 incident" in 200 1 USA, Allianz Group became one of the largest insurance companies, with a cumulative net loss of1500 million euros. In that year, the Group still achieved a net income of/kloc-0.6 billion euros, which shows that Allianz has strong strength to cope with the huge economic losses of customers after major disasters. In the massive flood in Europe in 2002, Allianz paid 760 million euros; In the same year, Allianz paid about $600 million for the hurricane disaster in New Orleans. After the Wenchuan earthquake in May12, 2008, Allianz Group foresaw the loss of customers in Sichuan for the first time. In order to provide customers with claims service as soon as possible, Allianz Group headquarters quickly allocated tens of millions of yuan to Allianz Life Insurance Company of Germany for customer claims service. Sichuan Branch set up an emergency service team to go to the disaster area, and actively contacted the insured and the insured to understand the situation.
As the world's leading insurance group, Allianz not only focuses on the development of insurance products and claims services, but also actively devotes itself to the establishment of customer safety guarantee system. Allianz's international travel accident insurance is recommended by 25 embassies in Schengen countries. Mundia Aid Group, a subsidiary of this group, is the largest rescue group in the world. We have established cooperative relations with third-party emergency rescue agencies in more than 65,438+000 countries around the world, and opened a 24-hour emergency rescue hotline to provide services in English and major local languages, which can provide timely help to customers who have purchased international travel accident products when they encounter accidents and diseases while traveling abroad.