The monthly flow of the express call center exceeds 200,000. According to Trans-Express, in the future, in the customer service system, the Group will also increase investment in artificial intelligence related technologies and start AI robots, online voice quality inspection, voice robots and other functions.
Spanning customer service
First, the warehouse is full, providing temporary storage service across express delivery!
We know very well that after the new goods finally reach their destination through Qian Shan Wanshui, customers can't sign for them at the first time, and they must have encountered certain difficulties. For small and medium-sized enterprises, due to limited strength and limited warehouse inventory, when they can't sign for the goods on time, they will go through the huge warehouse centers established by express delivery enterprises in several major regions of the country and insist on providing temporary delivery services to customers.
Second, there is something temporary, providing 24-hour home delivery service across express delivery!
For the case that customers can't receive goods on time due to unexpected events, Cross Express has also prepared a solution for customers. If the receiving time changes, the customer can call the customer service or freight driver at any time to change the delivery time of the goods.