The guest said that the hotel time is long, how to reply?

First of all, we should ensure sincere attitude, then organize the language in a high emotional intelligence way and reply in a gentle tone. When a guest says that the hotel has replied to him for a long time, he should first ensure his sincerity and pay attention to basic manners. Then organize the language in a high emotional intelligence way and reply to the guests in a gentle tone. For example, you can answer: Sorry to have kept you waiting. I'll contact you as soon as I have a vacant room.