Accepting public reports on public health emergencies and cases of violation of health laws and regulations;
Accepting public complaints about emergency handling of public health emergencies;
Accept public opinions and suggestions on public health work;
To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China;
The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results of the processing can be fed back in time, and the citizens can be replied within the specified time.
12320 hotline function
12320 health hotline spreads health laws, regulations and policies to the public, and popularizes health knowledge and skills, which has become an important window for spreading health policy information and health and disease prevention knowledge; Accepting public complaints and reports, initially forming an appeal expression mechanism, a contradiction resolution mechanism and a rights protection mechanism, and smoothing the communication channels between the government and the public; Carrying out appointment diagnosis and treatment can alleviate the difficulty of seeing a doctor to some extent; In many public health emergencies and major health activities, it has played a prominent role in public risk communication and public opinion monitoring. The health hotline 12320 has gradually developed into a pragmatic answering line for the people, a help line for solving problems for the people, and a contact line between the government and the masses.
For the general public, if you want to confirm whether it is safe after the recent vaccination, you can call 12320 for consultation.
The national portal website 12320 has been opened, and the public can consult health online. If you have any suggestions or comments on 12320, you can also leave a message in the interactive garden column. After the nationwide 12320 is fully opened, the online complaint reporting function will be gradually opened.
To sum up, the function of 2320 hotline is these contents. We should be able to call this number when there is a certain demand, and of course we should also know other knowledge.
Legal basis:
People's Republic of China (PRC) Civil Code
Article 12 18
If it is stipulated that a medical institution or its medical personnel are at fault for causing damage to patients in medical treatment activities, the medical institution shall be liable for compensation.