After-sales Service Agreement 1 Party A:
Party B:
Party A and Party B have reached the following agreement on after-sales service of asset software system through friendly negotiation:
1. In order to ensure the smooth implementation of the software, the security of data and Party B's accurate judgment on the problems during the after-sales maintenance, Party A shall provide the following cooperation:
1. Provide good hardware and genuine system software for the running environment required by "asset software system"; Provide a special plane for the "asset software system" and equip the computer with uninterrupted power supply; Do a good job in the management of special computers, avoid using discs and disks of unknown origin, and avoid not taking adequate security measures to connect to the Internet to avoid being infected with viruses;
2. In the process of implementation, arrange special personnel to cooperate with Party B; Use the software in strict accordance with the operating procedures.
Two. Party B shall provide Party A with the following after-sales services:
① If Party A's hardware or network equipment fails, it is necessary to re-install and debug the asset software system;
② Party B shall provide corresponding asset management services according to Party A's requirements, such as software system operations such as asset card entry, asset allocation, asset disposal and asset annual report;
Three. Service amount and service time
Service fee amount: 8,000 yuan (in words: eight thousand yuan)
Service time:1October 20xx 1 to February 20xx 1 3 1.
Four. Service mode and response time
① Service modes include telephone, fax, e-mail, remote communication maintenance, correspondence and on-site service;
② Party B will first understand the problems that Party A needs to solve by telephone, and propose solutions for Party A..
Instruct Party A to solve the problem by itself. If it is really impossible to solve the problem, Party B will send staff to solve it at home.
Verb (abbreviation of verb) exemption clause
1. If the system service fails or is interrupted due to the overhaul of the telecommunications department or the adjustment of national policies, both parties shall not be responsible for each other.
2. Both parties are not responsible for the interruption of system service due to force majeure such as natural disasters.
3. Party B shall not be responsible for system paralysis and data loss caused by improper operation of users themselves.
6. This agreement is made in duplicate, one for Party A and one for Party B, with the same legal effect.
Party A:
(Seal)
Party B:
(Seal)
Year, month, sun, moon, sun.
After-sales service agreement II Party A: * * Lighting Co., Ltd.
Party B:
In order to further improve the after-sales service of * * * products and relieve the dealers' worries in the course of operation, Party A agrees to authorize Party B to be the special maintenance point of Party A in _ _ _ _ _ _ _ _ _.
1. As the special maintenance point of Party A in the above-mentioned market (region), Party B is fully responsible for the after-sales service of Party A's products in this region, specifically: responsible for the return, maintenance and technical consultation of all products sold in this market;
2. Party A shall provide Party B with inventory protection and some commonly used accessories according to After-sales Service Standard and Accessories Distribution Standard for Party B to use when serving customers and off-line customers in the sales process (with accessories list and after-sales service standard attached).
3. Party A shall provide Party B with the maintenance fee of _ _ _ _ _ _ yuan/month, and Party B shall maintain the customer's * * * products according to Party A's after-sales service standards. If customer complains due to violation of service standards, it will be punished according to 50 yuan.
4. After Party B replaces the accessories for customers or customers, it shall properly keep the damaged accessories and regularly replace them with new ones. Party A will make one-to-one equivalent replacement according to the variety and quantity of old parts returned by Party B. ..
5. The spare parts replaced by Party B shall meet Party A's replacement requirements, and if they exceed Party A's replacement standards, the cost of spare parts shall be borne by Party B. ..
6. At the end of each sales year or when the cooperation agreement between the two parties is suspended, Party B shall return all the turnover parts provided by Party A to Party A free of charge. In case of shortage, Party B will make up for it according to Party A's ex-factory price. ..
7. At the beginning of the next sales year, Party A will rearrange the accessories according to Party B's sales demand.
8. This agreement is made in duplicate, which shall come into effect after being signed and sealed by both parties, and shall be valid until.
9. Matters not covered shall be settled by both parties through consultation.
Party A: * * Lighting Co., Ltd. Party B:
Representative: representative:
Date: Date:
Article 3 of after-sales service agreement Party A:
Party B:
Shandong xx Solar Energy Co., Ltd. (hereinafter referred to as Party A) and _ _ _ _ _ _ _ (hereinafter referred to as Party B) adhere to the business philosophy of "half competition is service", open up the market for * * and provide after-sales service for xx products. When Party B distributes Party A's products, it must undertake after-sales service. After consultation, both parties reached the following agreement on the after-sales service of xx products in the distribution area of Party B:
I. Responsibilities and Rights of Party A
1. Actively cooperate with Party B to carry out after-sales service and maintenance, and implement the new national "three guarantees" related regulations.
2. Be responsible for training the maintenance technicians of Party B. ..
3. Provide Party B with timely and accurate technical information on new product maintenance.
4. Party A's after-sales service center regularly and irregularly checks Party B's service quality and agreement implementation.
Two. Responsibilities and rights of Party B
1. An after-sales service organization for xx products must be established, equipped with sufficient qualified maintenance personnel and equipment.
2. Make clear the maintenance responsible person and full-time maintenance personnel, and notify Party A in time if there is any change.
3. Party B must provide pre-sale, in-sale and after-sale services for xx products within its jurisdiction, and shall not shirk.
4. In case of major product failure or accident, Party A shall be informed immediately and given assistance.
5. Accept the guidance and supervision of Party A, and send or fax the monthly maintenance quality information feedback form to Party A's after-sales service center before 15.
6. Accept Party A's maintenance instructions and complete the task on time with good quality and quantity.
7. Party B's maintenance point actively carries out user return visits, and the number of return visits shall not be less than 25% of the maintenance amount of the month.
Third, the scope of warranty
1. All xx products are free of charge for quality maintenance within the product warranty period from the date of sale. If the warranty period needs to be extended in some places, it must be approved by Party A. ..
2. For product failures and accidents caused by the user's own reasons or force majeure during the warranty period, Party B shall charge the fees according to the fee standard specified by Party A. ..
3. Outside the warranty period, Party B must charge in strict accordance with the relevant charging standards stipulated by Party A. ..
4 other matters in accordance with the relevant provisions of the new national "three guarantees".
Fourth, the service requirements
1. Party B must provide on-site service for users, so as to troubleshoot within 24 hours in the urban area and within 48 hours in the county.
2. When providing maintenance services for users, the maintenance form must be filled out uniformly and signed by the users after the maintenance is completed.
3. Party B must strictly implement the after-sales service management system formulated by Party A. ..
V. Maintenance cost standard
1. All products are returned as maintenance expenses according to 1% of the actual settlement amount of annual sales.
2. The expenses required by the dealer when returning goods shall be deducted from the above settlement amount 1% according to the after-sales service charge standard.
3. If users in the area under the jurisdiction of the distributor complain about the service quality of the distributor, a fine of 1% will be deducted from the settlement amount according to the seriousness of the case.
Six, product maintenance parts laying and distribution
1. All product accessories must be purchased, and the expenses shall be borne by Party B, and the old ones cannot be exchanged for new ones.
2. Product accessories shall be distributed according to 65,438+0% of the dealer's three-month sales, and all products needed in the future must be replaced with new ones. If no old parts are returned, Party B shall purchase them at the cost price.
Seven. Maintenance cost settlement
1. At the end of each year, it shall be settled at 1% of the actual settlement amount.
2. Product maintenance expense settlement procedure
(1) Party B's maintenance point will make an initial return visit to confirm according to the original maintenance records of the month, and fill in the monthly maintenance expense sheet.
(2) Send the original monthly maintenance list together with the completed monthly maintenance expense list to Party A's after-sales service center within 15~20 days every month.
(3) Party A's after-sales service center conducts a second return visit and spot check according to the original maintenance list provided by Party B. ..
(4) After investigation and confirmation by Party A's after-sales service center, the marketing manager shall submit it to the Finance Department for approval.
(5) The maintenance fee shall be settled once a month and remitted within 20 days after receiving the user information and monthly statement provided by Party B. ..
(6) The Finance Department of Party A will wire the actual maintenance expenses to the account designated by Party B every month.
3. If Party B fails to return the original maintenance bill and monthly statement to Party A's after-sales service center for three consecutive months, it will be deemed as giving up the maintenance fee.
4. If Party B has any questions about the maintenance cost, it must be raised within 3 months, and it will not be accepted after the deadline.
As a special expense, the maintenance expense is not paid in cash, nor can it be offset with the payment for goods.
Eight, quality information feedback and new product quality tracking
1. Party B shall fax or mail the actual maintenance information and maintenance statistics of all products to Party A's after-sales service center before 15 every month.
2. If Party B fails to submit the quality information feedback form to Party A's after-sales service center for three consecutive months, Party A will deduct 65,438+00% of the total maintenance cost as liquidated damages at the end of the year.
3. When Party A's new products go on the market, Party B is responsible for quality tracking, providing detailed information of users of new products and reporting to Party A's after-sales service center.
4. Party B must actively cooperate with Party A's relevant investigation activities.
Nine. Party A conducts after-sales service selection once a year, and the selection conditions for excellent after-sales service units are as follows:
1. The user complaint rate is lower than11000 (according to the sales volume).
2. In the return visit and investigation of Party A to Party B's users, the user satisfaction rate is 98%.
3. Party B's after-sales service network is sound, and its facilities and maintenance personnel are relatively complete.
4. Quality information feedback is not less than 90% every year.
5. There is no media exposure and bad notification from the technical supervision department.
X. Punishment for breach of agreement
1. The information provided by Party B was found in the user survey and return visit, and used for the settlement of maintenance expenses.
Unknown, as this single invalid processing.
2. If the information provided by Party B is found to be false or seriously inaccurate in the process of user investigation and return visit settlement of maintenance expenses, it will be treated as "one false and ten penalties".
3. During the execution of this agreement, if Party B violates this agreement for many times, Party A has the right to terminate this agreement and set up other maintenance points to replace the maintenance points, and transfer the maintenance cost index to the new maintenance points.
4. Both parties shall be jointly and severally liable for the mediation and litigation caused by this agreement, and agree that the court where Party A is located shall be the first jurisdiction court.
XI。 Matters not covered in this agreement shall be settled by both parties through consultation.
12. This agreement is made in duplicate, one for each party, and shall come into effect as of the date of signature and seal by both parties.
13. This agreement shall be valid for years from the date of signing, and shall be signed separately after the expiration.
Party A (official seal): _ _ _ _ Party B (official seal): _ _ _ _ _
Legal representative (signature): _ _ _ _ _ Legal representative (signature): _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Article 4 of after-sales service agreement Party A: XXXXXXXXX
Party b: XXXXXXXXX
Party A and Party B have reached the following trademark registration agency service agreement through consultation.
1. Party A formally entrusts Party B as an agent to apply for registration of Party A's * * * trademark. For detailed information about registered trademarks, please refer to the Application for Trademark Registration and the Power of Attorney for Trademark in the annexes to this Agreement.
2. After accepting the entrustment, Party B shall be responsible for completing all the work of trademark registration agency, safeguarding the legitimate rights and interests of Party A and keeping Party A's business secrets. ..
Three. This trademark agency service takes the form of classified service, and the specific items are as follows:
1, trademark design fee yuan
2, trademark query choose the following ways:
□ A trademark inquiry is conducted according to □ Chinese □ English □ Chinese-English items, and the cost of an inquiry is RMB.
□ The trademark inquiry fee shall be calculated according to the actual number of inquiries, with Chinese yuan, English yuan or pinyin yuan as the unit each time.
3. The trademark application registration fee is RMB, the expedited registration fee is RMB, and the one-time registration fee is RMB.
The above projects cost RMB * *.
Four. mode of payment
After the signing of this agreement, Party B will immediately charge Party A RMB for trademark agency service.
5. Party A guarantees the legality of the registration application materials provided. If the information provided by Party A is distorted, Party A shall bear all losses and legal responsibilities.
6. If Party A has any changes, such as enterprise change, enterprise reorganization, contact address change, telephone number change, etc. , Party B must be informed and relevant change procedures must be handled. If Party A fails to notify Party B in time, Party A shall be responsible for the consequences.
7. If the registered trademark applied by Party B on behalf of Party A is rejected by the State Trademark Office or needs to be deleted, Party A shall decide whether to apply to the Trademark Review and Adjudication Board of the State Administration for Industry and Commerce for rejection, review or deletion; If Party A decides to apply for rejection, review or deletion, Party A and Party B may sign another entrustment agreement.
Eight. This agreement is made in duplicate, one for each party. Matters not covered can be supplemented through consultation.
Nine. Supplementary terms:
Party A:
Party B:
20XX x month XX day