12348 is a legal aid hotline. If you are a poor person, a low-income object or a social assistance object, you can apply for legal aid. Of course, you can also consult specific related questions and tell you roughly how to operate.
If your ID card is issued by someone else, you can apply for loss reporting. Then you can take the card to yourself.
Or you can directly apply to the bank for cancellation. Generally speaking, you can, as long as you have an ID card.