The business center of an office building should be equipped with certain modern office equipment to improve work efficiency and effectiveness. The main equipment and supplies are: TV, telephone, printer, Chinese and English processor, fax machine, telex machine, computer, binding machine, dictation machine, film and television equipment, projector and screen and other office supplies. Of course, the equipment of the business center can be gradually increased according to the increase of service items.
2. Software services
The staff of the business center should have high cultural quality and moral cultivation, and the service of the business center is the direct service of small areas and multi-projects. Guests' evaluation of the service quality of the business center is based on the accuracy, thoughtfulness and speed of the service. In order to provide thoughtful and quick service, we must choose comprehensive, experienced and responsible work and a set of perfect working procedures.
(1) The qualities that the business center staff of a property management enterprise should possess:
Fluent in foreign language listening, speaking, reading and writing;
② Proficient in Chinese and English typing;
(3) Skillful operation of various equipment, especially computers and fax machines;
④ Business information knowledge;
⑤ Secretary's working knowledge;
⑥ Have certain knowledge of equipment cleaning, maintenance and maintenance.
(2) Working procedures
① Before service: we should know the service items, service time and service requirements that customers need; Explain the charges to customers, issue a notice of charges, and collect the deposit according to regulations.
② Service: Based on the principle of accuracy and quickness, the service items are completed on time and quickly according to the service items and requirements of the guests.
(3) After-sales service: hand over the services requested by the guests and fill in the business center fee receipt; And accompany the guests to the finance department to check out.
3. Business center services
(1) Translation services, including documents, faxes, certificates, contracts, etc.
(2) secretarial services, including the processing and filing of various documents;
(3) Office system automation service;
(4) Full set of office equipment and staffing services;
(5) Temporary office rental service;
(6) Long-distance telephone, fax and telecommunication services;
(7) Business negotiation and meeting arrangement services;
(eight) business consulting and business information inquiry services;
(9) Save and forward faxes, letters, etc. During the absence of the customer;
⑽ postal services such as mail, parcel and express delivery;
⑾ Computer, TV, video, slide show, mobile phone rental service, etc.
⑿ Newspapers and periodicals service in magazine subscription;
[13] printing services, such as printing documents and business cards;
14. Send business letters in batches;
⒂ newspaper clipping service;
(16) secretary training service;
⒄ Customer Telecom Equipment Agency and Installation Services.