What if the customer defaults on payment and doesn't answer the phone?
(a), negotiated settlement
What we can do when we meet such customers who avoid debt is pestering them, visiting them at home and negotiating the repayment date. This is a method that we make ourselves.
(2) The arrears can be recovered through legal channels.
1. First of all, there must be evidence to prove the fact of arrears and written materials that can reflect arrears and remittances, such as IOUs, IOUs, receipts, bank transfer records, etc.
2. Go to court to sue for repayment and pay interest.
3. You can check whether there are any real estate, vehicles or deposits under his name, and seal them up and freeze them.
If the repayment period is two years, you need to find evidence to prove it, otherwise it will exceed the limitation of action.
5. If there is a guarantor, during the guarantee period, the guarantor will take * * * as the defendant and ask * * * to repay the arrears.
(3) Ask a lawyer to help solve the problem.
1. During the period when the attorney accepts the entrustment to recover the payment, the parties shall not withdraw the entrustment without the consent of the attorney.
2. If the client cancels the entrustment without authorization, the client shall compensate the lawyer for the actual expenses paid for the recovery of the payment and the loss of expected benefits, including but not limited to the actual expenses paid by the lawyer in the local cooperative law firm or relevant institutions.
3. The attorney can help the parties recover the payment by telephone, letter, power of attorney, litigation and arbitration.
4. The adoption of specific recovery methods is decided by the parties according to the specific circumstances of the case, such as the size of the subject matter, the degree of evidence perfection, and the time of payment default.
5. No matter what way the attorney uses to recover the payment, the parties should actively cooperate with the attorney to recover.
6. Under the guidance of attorney, the parties concerned shall collect and sort out the evidence involved.
(4), the recovery of payment skills
1. Understand the operating conditions of distribution customers as comprehensively as possible, including purchase cycle and checkout cycle.
2. Be honest with others. It is impossible for a pure debt collector to cooperate successfully with a businessman.
3. Looking for a third-party guarantee enterprise can ask your customers to look for a third-party (or superior unit) guarantee before making payment with you, and it is best that their guarantee can be accompanied by corresponding notarization procedures.
4. Advance payment: For customers who do not simply pay, if they only go on the agreed payment date, they will generally not receive the payment, so they must pay in advance.
5. Morning door: On the collection date stipulated in the contract, the door-to-door time must be early, which is a trick to collect money.
6. High frequency and small amount: For new customers or uncertain old customers, the transaction amount should not be too large, whether it is consignment or credit sales.
7. Don't make empty promises, and don't agree to conditions beyond your authority.
8. If the payment date, payment method and payment terms change, if we can't understand each other with our customers, we will still collect the money according to the original situation.
To sum up, next time a customer doesn't answer the phone, I think everyone knows what to do. According to Bian Xiao, this really shouldn't happen, because it will seriously damage one's reputation. Everyone knows how important social reputation is now. And being chased all day to collect the arrears really affects business friendship. Therefore, I hope everyone can be honest, so that business can last for a long time.