1.ZTO Express Co., Ltd. was established in Shanghai on May 8, 2002. It is a large group company integrating express delivery, logistics and other businesses. ZTO Express has become the first phalanx of domestic express delivery enterprises with large business scale and rapid development. ZTO Express's business of 20121200,000 pieces continued to maintain a steady development trend. Compared with 20 18, the market share increased by 2.3 percentage points to 19.5438+0%. The profit level maintained a sustained and steady growth, and the adjusted net profit for the whole year increased by 26.0% compared with the same period of last year, exceeding market expectations. In terms of service quality, China Unicom has always maintained a leading position in complaint rate and public satisfaction.
2.20161010 On October 27th, ZTO Express successfully landed on the New York Stock Exchange, which was the largest IPO in the American stock market that year and the largest IPO of China enterprises in the United States since Alibaba went public in 20 14. The listing of ZTO Express in the United States has opened a "window" for the world to understand the development of China Express.
3. Scope of business
Domestic express delivery, international express delivery (except the exclusive business of postal enterprises above), engaged in international freight forwarding by sea, air and land, warehousing service, handling service, domestic freight forwarding, corporate image planning, marketing planning, public relations activity planning, enterprise management consulting, business information consulting, supply chain management, machinery and equipment leasing, sales of mechanical equipment, mechanical and electrical products, electronic products, communication equipment, clothing, shoes and hats, office equipment and. Projects that must be approved according to law can only carry out business activities after being approved by the relevant departments.
4. Corporate culture
Zhongtong's mission: to create more people's happiness with our products (including three meanings: first, to help more people start businesses and realize a better new life; The second is to help customers grow, cut costs, improve efficiency and create value for customers; The third is to solve problems for the society, reduce logistics costs, and realize the full link management of "from factory to user, from farm head to table")
Zhongtong's vision: to be a century-old enterprise with dignity and respect.
Core values: co-construction, sharing, trust and responsibility, innovation and entrepreneurship.
Cultural concept: responsibility, transparency, justice and sharing.
Business philosophy: fairness, efficiency and results
Zhongtong's goal: to become a world-class integrated logistics service provider.
Direct embodiment of Zhongtong corporate culture: self-confidence, trust and responsibility.
Our expectation: All ordinary people can have healthy bodies, happy jobs and happy lives.
5. Products and services
Aging parts
Next-day delivery: Receive and post within the specified service scope and delivery time, and promise to deliver the courier service before 24 o'clock the next day.
Next-day delivery: receive and post within the specified service scope and delivery time, and promise to deliver it before 24 o'clock the day after tomorrow.
Arrive within three days: receive the delivery within the specified service scope and delivery time, and promise to receive the delivery before 24 o'clock in three days.
6. After-sales service
After-sales treasure: After-sales treasure is the active after-sales service that the marketing center is doing. It is a service and a product. Actively track the express delivery status of each customer; Actively solve all problems in the circulation of express mail; Actively feedback express mail information and processing results to customers; Actively create exclusive customer logistics reports; Actively save invisible costs for outlets; Make after-sales plan according to customer's after-sales personalized demand.
7. honor list
On April 1 2005, it passed the ISO 900 1 international quality management system certification.
2006
In, ZTO Express was named "Top Ten Influential Brands in China Express Industry".
ZTO Express was awarded "Top Ten Brands of Customer Satisfaction, Safety and Trust in China Express Industry".
In 2007
ZTO Express was selected as "Top 100 Private Enterprises in Shanghai Modern Service Industry in 2007" and "Honest Enterprise".
the year of 2008
ZTO Express (Guilin Branch) won the advanced enterprise of postal statistics in 2008 [52].
In 2009
ZTO Express won the organization prize of knowledge contest on express service standards organized by the State Post Bureau.
ZTO Express was awarded "Top Ten E-commerce Logistics Service Enterprises in Huaxia Bank Cup" by China Communications and Transportation Association [53].
ZTO Express (Shijiazhuang Branch, Zhejiang Province) won the title of "Advanced Enterprise of Postal Statistics in 2009".
20 10 year
ZTO Express (Zhejiang, Guilin Branch) won the title of "20 10 Advanced Enterprise in Postal Statistics";
20 1 1 year
ZTO Express was awarded the title of "Worker Pioneer"
20 12
ZTO Express (Shanghai Zhongtongji Express Service Co., Ltd., formerly known as ZTO Express) was awarded the title of "20 12 National Express Service Guarantee Advanced Enterprise" by the State Post Bureau.
ZTO Express won the title of "National Civilized Unit in Transportation Industry" (20 12-20 13).
20 13
ZTO Express won the honorary title of "Top 100 Taxpayers in Qingpu District of Shanghai in 20 13".
ZTO Express (Shanghai, Tonglu Branch) won the honorary title of "Advanced Enterprise of Postal Statistics in 20 13".
ZTO Express (Shanghai Zhongtongji Express Service Co., Ltd. was formerly ZTO Express) won the "Charity, Love, Warmth and Innovation" 20 13 Charity Donation Award.
20 14
ZTO Express Customer Service Center was awarded the honorary title of National Youth Civilization Model Collective by the Central Committee of the Communist Youth League, the State Post Bureau and the Ministry of Transport.
ZTO Express won the honorary title of "20 14 Most Growing Enterprise in New Service Industry".
ZTO Express won the honorary title of "Outstanding Contribution Award" for industry news propaganda work in 20 14;
ZTO Express won the honorary title of "Outstanding Innovation Award" in 20 14.
20 15
ZTO Express was awarded "20 15 Excellent Logistics Enterprise in China".
ZTO Express won the title of "20 15 Excellent Enterprise in Shanghai Express Industry Development".
ZTO Express was awarded the title of "20 15 Excellent Complaint Handling Enterprise in Shanghai Express Industry".
ZTO Express (Guizhou Branch) won many honorary titles, such as "Outstanding Contribution Award for Service Guarantee in Express Season of Guizhou Province in 20 15", "Safety Protection Award for Service Guarantee in Express Season of Guizhou Province in 20 15" and "Advanced Enterprise of Postal Statistics in Guizhou Province in 20 15".
ZTO Express was awarded the title of "20 15" Shanghai professional new small and medium-sized enterprise.
ZTO Express won the "Excellent Organization Award of 20 15 China Skills Competition".
ZTO Express won the "Group Award of the First Shanghai Express Industry Vocational Skills Competition".
ZTO Express (Shanghai Branch) won the honorary titles of "National Civilized Unit in Transportation Industry", "Outstanding Enterprise in Complaint Handling in Shanghai Express Industry in 20 15" and "Outstanding Enterprise in Shanghai Express Industry in 20 15" [60].
ZTO Express won the "Shanghai Zhejiang Chamber of Commerce's 20 15 Investment Contribution Award for Outstanding Members of Returning Home for Entrepreneurship".
ZTO Express was awarded the title of "20 15 Advanced Unit of Shanghai Post News Promotion".
20 16
ZTO Express was awarded "National Civilized Unit in Transportation Industry" by the Ministry of Transport of China.
ZTO Express won the title of "Top 100 Taxpayers in Qingpu District of Shanghai in 20 16".
ZTO Express won the honorary title of "Shanghai Charity Star"
ZTO Express (Sichuan Branch) won the honorary title of Chengdu Logistics Industry 20 16 Advanced Unit of Integrity Construction.
ZTO Express won the "20 16 China Express Best Service Promotion Award".
ZTO Express was awarded "20 16 Best New Stock Company of China Stock Exchange".
ZTO Express won the 20 16 Fast Contribution Award of the Top 100 Taxpayers in Qingpu District.
ZTO Express won four awards (Excellent Operation and Maintenance Team Award/Excellent Case Award/Excellent Progressive Enterprise Award/Excellent Individual Award) for information security in express logistics industry in 20 16.
ZTO Express won the honor of 20 16 Advanced Enterprise in Postal Statistics.
20 17
ZTO Express won the "Special Contribution Award for the Agglomeration and Development of Express Industry"
ZTO Express won the second prize of group award, excellent organization award, excellent guidance award and many other awards in "Shanghai Express Industry Vocational Skills Competition".
ZTO Express (Yanbian Branch) won the honorary title of "Youth Civilization" at the national level.
ZTO Express won four awards: Outstanding Enterprise Award for Information Security, Outstanding Operation and Maintenance Team Award for Information Security, Outstanding Case Award for Information Security and Outstanding Individual Award for Information Security.
ZTO Express was awarded as a national 5A-level logistics enterprise.
Shanghai Zhongtongji Network Technology Co., Ltd., a wholly-owned subsidiary of Zhongtong, was recognized as a national high-tech enterprise.
20 18
ZTO Express won two awards: "Top 100 Taxpayers in Qingpu District in 20 17" and "Outstanding Talents Team Award for Innovation and Entrepreneurship in Qingpu District in 20 17". ZTO Express has been awarded the title of Top 100 Taxpayers in Qingpu District for many years, ranking second in the list of Top 100 Taxpayers in Qingpu District in 20 18.
20 19
In Huiju.com's 2019 hurun brand list, ZTO express ranks 78th with a brand value of 2 1 100 million yuan. "20 19 hurun's most valuable private brand" ranked 40th.
the year of 2020
20201October 3rd 65438, 2019th listed companies are among the top 500 in market value, ranking 102.
On June 9th, 2020, Hurun Research Institute released "Top 500 Private Enterprises of Hurun China in 20 19", and ZTO Express ranked 55th with a market value of11700 million yuan.
On July 27th, 2020, ZTO Express ranked 4th17th in the 2020 Fortune China 500 list.
In 2022
In May, 2022, he was selected into the Forbes 2022 Global Enterprise 2000 list, ranking 160 1.
In July 2022, it ranked 396th on the 2022 Fortune China 500 list.
In September 2022, he was selected as "Top 500 Private Enterprises in China in 2022", ranking 397th.
In September 2022, it was selected as "Top Private Enterprises in China in 2022 100", ranking 98th.
In June 2022, 1 1 was shortlisted for the 2022 private enterprise R&D investment and invention patent list released by the All-China Federation of Industry and Commerce.
In 2023
June 5438 +2023 10 was selected as "Top 500 Hurun China in 2022", ranking 88th.
On September 12, 2023, the All-China Federation of Industry and Commerce released "Top 500 Private Enterprises in China in 2023", ranking 34th1on the list with an operating income of 353.77 million yuan.