Internet society of china is a public complaint accepting institution entrusted by the Ministry of Industry and Information Technology, which can accept complaints such as spam messages, fraudulent information, harassing phone calls, bad apps, bad websites, personal information disclosure, SMS/phone bombing, etc.
Complaints support 1232 1 official website, 1232 1 assistant APP, 1232 1 official account, telephone consultation and e-mail address of the acceptance center wechat. Pay attention to retaining original evidence when complaining, such as spam messages and relevant screenshot evidence.
2. China Internet Financial Reporting Information Platform
It is a reporting service platform set up by China Internet Finance Association, and the reporting scope covers illegal activities of Internet financial institutions. Peer-to-peer lending, including personal peer-to-peer lending (P2P peer-to-peer lending) and online micro-loans, can make complaints and reports through this platform.
Search China Internet Finance Association official website directly, click "Reporting Platform" in the service window on the right side of the home page, read and agree with the contents of reporting instructions, and then you can make a real-name report. After receiving the reported information, the platform will conduct a preliminary examination within 15 working days and forward it to relevant management departments for handling.
3. National 123 15 platform
The original complaint reporting hotlines for industry and commerce, quality inspection, food and drug, price and intellectual property rights were integrated, and the market supervision complaint reporting service with a unified number of 123 15 was provided. The online lending platform also has an industrial and commercial business license, and it is registered in the industrial and commercial department, so it is natural to complain.
You can directly search official website, National Platform 123 15, and make a complaint, report or consult according to the page prompts. The platform has accumulated more than 60 million visits and received more than 20 million complaints. Complaining on this platform is quite useful.
China Banking and Insurance Regulatory Commission.
The main responsibility is to maintain the legal and steady operation of the banking and insurance industries. Therefore, if the legitimate rights and interests of consumers are infringed, or illegal acts of financial institutions are found, complaints can be made.
The hotline for consumer complaints and rights protection announced by official website is 12378, and its service time is 9:00- 17:00 on weekdays. In addition to telephone complaints, you can also write letters or complain at home. The complaint hotline is 0 10-66279 13, and the address of China Banking Regulatory Commission is Beijing.
5, local financial supervision and management bureau
The lending service institutions of many online lending platforms may be small loan companies, and formal small loan companies will be registered with the local financial supervision bureau before their establishment and subject to strict supervision by the financial supervision department. Therefore, if there are illegal acts, you can complain and report to the local financial supervision bureau.
For example, official website and Hunan Local Financial Supervision Bureau will have specific consultation service hotlines, acceptance conditions, required materials, handling procedures and time limit for completion. Generally, it will be completed within 15 working days, and relevant reply opinions will be given.
Legal basis:
2019165438+1promulgated by Order No.20 of the State Administration of Markets on October 30th, revised according to the Decision of the State Administration of Markets on Amending and Abolishing Relevant Rules on March 24th, 2022).
Article 1 In order to standardize the handling of complaints and reports in market supervision and management and protect the legitimate rights and interests of natural persons, legal persons or other organizations, these Measures are formulated in accordance with the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests and other laws and administrative regulations.
Article 2 These Measures shall apply to the handling of complaints and reports by market supervision and management departments.
Article 3 The term "complaint" as mentioned in these Measures refers to the behavior of consumers who purchase or use commodities or accept services due to their daily consumption needs, and who have disputes over their rights and interests with business operators and request the market supervision and management department to resolve the disputes.
The term "reporting" as mentioned in these Measures refers to the behavior of natural persons, legal persons or other organizations reporting to the market supervision and management department that operators are suspected of violating the laws, regulations and rules of market supervision and management.
Article 4 The State Administration of Market Supervision shall be in charge of the national complaints and reports, and guide the local market supervision and management departments to report complaints and reports.
Local market supervision and management departments at or above the county level shall be responsible for handling complaints and reports within their respective administrative areas.
Article 5 When handling complaints and reports, the market supervision and management department shall follow the principle of fairness and efficiency, and ensure that the application basis is correct and the procedures are legal.