1. The authentication results of real people are not updated synchronously: it will take some time for Xuexin.com to update the authentication results synchronously after completing the authentication of real people. If you have just completed the real person authentication, it may take some time to submit the academic qualification information normally.
2. Failure of real person authentication: Xuexin.com has certain auditing standards for passing real person authentication. If your real person authentication fails, you will not be able to carry out academic authentication. In this case, it is necessary to re-authenticate the real person to ensure that the information submitted is accurate.
3. Network system failure in Xue Xin: Sometimes there may be some failures in the network system in Xue Xin, resulting in failure to update or submit real authentication information normally. At this point, you can try to wait for a while and try again, or contact Xuexin.com customer service for consultation or report the problem.
If the above methods can't solve your problem, you can further check whether your Xuexin.com account number and authentication information are accurate, or consult Xuexin.com Customer Service Center for further help.
China Higher Education Student Information Network (hereinafter referred to as "Xue Xin Network") is sponsored by the Center for Student Service and Quality Development of the Ministry of Education (formerly the National Center for College Students' Information Consultation and Employment Guidance) (hereinafter referred to as the Center).
Xue Xin. Based on the large-scale data warehouse established by the center, com integrates the information of college enrollment, academic certification and graduate employment. The information platform of "Sunshine College Entrance Examination", education information management platform, postgraduate enrollment information network in China, and enrollment information network of mainland universities in Hong Kong, Macao and Taiwan have been opened, and more than 20 information systems have been opened, including education inquiry system, online verification system, online registration and admission inspection system for postgraduate students, postgraduate enrollment adjustment service system, and online office system for education certification.