Buying an iphone in JD.COM can be divided into products purchased by the Bank of China and Hong Kong. Within the scope of warranty, Apple can guarantee after sale. If it is a product of Bank of China, you can go directly to the after-sales service and repair it according to the serial number information of the mobile phone.
If you buy products from global Hong Kong banks, that is, from areas outside Chinese mainland, according to the regulations of Apple China, it is not within the scope of the laws and regulations of China Sanbao. There is no way to deal with this situation after sale in China. In this case, simple maintenance can be carried out in the direct store, and you need to contact the seller to change the machine.
If the mobile phone is broken, if it is not human factors, it can be guaranteed during the warranty period if it is purchased from formal channels.
To buy a regular mobile phone, you should have an invoice, a warranty card, instructions and precautions. Apple's mobile phone has listed the relevant terms of the corresponding warranty in its official website.
The warranty of mobile phones should also comply with the Provisions on the Responsibility for the Repair, Replacement and Return of Mobile Phone Products issued by the AQSIQ, the State Administration for Industry and Commerce and the Ministry of Information Industry, as well as other quality three guarantees policies.
According to the Provisions on Responsibility for Repair, Replacement and Return of Mobile Phone Goods, within 7 days from the date of sale, the main unit of mobile phone has performance failures such as failure of functions listed in the manual, screen failure, typo, omission, failure to start, failure to log in or communicate normally, failure to ring, dial wrong, abnormal shutdown, poor contact of SIM card, failure of key control, no sound, one-way mute or abnormal volume, and cracked shell, which are caused by structural or material factors. If the consumer requests replacement, the seller shall replace the mobile phone of the same model and specification for the consumer free of charge. If the consumer requests to return the goods, the seller shall be responsible for returning the goods for the consumer free of charge, and refund the purchase price at one time according to the invoice price. If the above-mentioned performance failure occurs within the eighth day to the fifth day after the mobile phone is sold, consumers can choose to exchange or repair it. If the consumer requests replacement, the seller shall replace the mobile phone host of the same model and specification for the consumer free of charge.
The following are the relevant terms of Apple's mobile phone warranty in official website for your reference:
I. Warranty period
IPhone and its accessories enjoy the warranty period of 1 year from the date of initial purchase.
Can I buy it separately? Apple care ++ comprehensive service plan.
Second, the maintenance mode
1. Repair or replace the equipment according to the specific fault conditions.
2. Components that can be repaired or replaced include but are not limited to batteries, display screens, motherboards, etc.
3. All replaced parts, accessories or equipment are brand new.
4. The replaced parts and accessories shall enjoy the remaining period of the original warranty period 1 year or the warranty period of 90 days from the date of repair or replacement, whichever is longer.
5. If there is something wrong with the attachment, it will be replaced with a brand-new one.
Three. Warranty description:
1. According to the Three Guarantees Regulations of China, the above policies are only applicable to Apple products purchased in Chinese mainland. When buying Apple products, please check whether the products are sold with Apple Three Guarantees Card to ensure that they can be protected by China's Three Guarantees laws and regulations. If the product is purchased from outside Chinese mainland, it is not within the scope of the laws and regulations of China Sanbao. Click here to learn more about Apple's service policy.
2. Within the scope of three guarantees, if the whole machine is replaced (excluding accessories and headphones), the warranty period of the replaced product shall be recalculated from the date of replacement.
3. In order to protect your legitimate rights and interests, please obtain the maintenance of Apple products through Apple retail stores and authorized Apple service providers designated by Apple official website. Any unauthorized modification, disassembly and maintenance without Apple's authorization may result in the disqualification of warranty and out-of-warranty maintenance.
4. According to the failure phenomenon when the product is sent for repair, Apple retail stores and authorized service providers determine the maintenance mode of the equipment through professional analysis: in-store inspection/maintenance (on-site maintenance) or sending it to Apple maintenance center for inspection/maintenance (entrusted maintenance). The equipment sent for repair will be tested by the Apple Maintenance Center through professional diagnosis, and the corresponding maintenance plan will be determined. Apple Repair Center can provide high-quality repair services for some models of iPhone, such as display screen, motherboard and other components.
5. The above warranty policy may be updated from time to time within the scope permitted by law. Please consult an authorized service point for details.
6. If your product meets the requirements of out-of-warranty maintenance, Apple can provide maintenance service for a fee. Parts or accessories repaired or replaced outside the warranty period enjoy a limited warranty period of 90 days. If you buy it? AppleCare？ For the full service plan, please refer to AppleCare Full Service Plan Terms and Conditions.